Amaysim is an Australian Telco provider and operate as Mobile Virtual Network Operator on the Optus 4G networks with offering a range of mobile and broadband deals with no lock-in contracts. Amaysim were recognized with Mobile Phone Service Provider of the Year with Most Satisfied Customers in Australia for 2 consecutive years by Roy Morgan (2013) and Canstar Blue (2014).
Overall Rating
5
amaysim Reviews - NBN(2) Write Review
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Service NBN Tier 5
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Location Sydney
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Activation 10+ days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
4
My experience with Amaysim NBN has not been good.
I paid for the Premium package and within the first week (after one good day) lost all service for 20 hours - not slow, but nothing at all.
Wasted a great deal of time trying to resolve the issue, and in the end all I could do was wait (and wait).
Same thing happened the following week - another day without any service at all - no explanations, simply told to wait.
This has happened intermittently in the months since, with speeds all over the place when the service is actually working.
But the worst was to come: I had a month to month contract and was moving residence, so I asked them to not renew the next billing cycle.
Instead, they immediately cancelled the service (I work a great deal from home)!!!
When I eventually got through to them (not easy without internet) they apologized and offered to pay back the money that I had pre-paid on the contract for the unused days - seriously, they thought that was generous .
They absolutely refused to re-connect the service for the remaining paid period.
Do not use this company - they are shocking to deal with.
I paid for the Premium package and within the first week (after one good day) lost all service for 20 hours - not slow, but nothing at all.
Wasted a great deal of time trying to resolve the issue, and in the end all I could do was wait (and wait).
Same thing happened the following week - another day without any service at all - no explanations, simply told to wait.
This has happened intermittently in the months since, with speeds all over the place when the service is actually working.
But the worst was to come: I had a month to month contract and was moving residence, so I asked them to not renew the next billing cycle.
Instead, they immediately cancelled the service (I work a great deal from home)!!!
When I eventually got through to them (not easy without internet) they apologized and offered to pay back the money that I had pre-paid on the contract for the unused days - seriously, they thought that was generous .
They absolutely refused to re-connect the service for the remaining paid period.
Do not use this company - they are shocking to deal with.
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Service NBN Tier 1
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Location Perth
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Activation 10+ days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
I can’t even get a fast enough connection to run a speed test. Appalling. Certainly can’t use my cctv
