Belong
Belong also known as a brand launched by Telstra in 2013 and has been running since then. Belong is one of the cheapest ISP which is significantly cheaper than it’s present (Telstra). However, it’s limited in offering with ADSL2 and NBN available only with the side inclusion of Belong Voice. Belong also offers budget month-to-month packages as well.
Overall Rating 4

Belong Reviews - ADSL(26) Write Review

  • Service ADSL2+
  • Location Others
  • Activation 10+ days
  • 1.25
  • Speed Score
    2
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
So unreliable i didn't have internet for 2 months and nobody didi anything about that. On the phone everybody was just truing to lie to you and hang up the phone as soon as posible. When i disconected my servixe qirh belong i ask them if thay can change my account name because there was a mistake in my name and i need it to be corrected, they told me that they cant do anything for me just because i have disconected from belong. Never again and i will tell every person who is looking for internet to never get belong.
  • Service ADSL2+
  • Location Sydney
  • Activation 8 days
  • 2
  • Speed Score
    4
  • Reliability Score
    1
  • Support Score
    2
  • Value Score
    1
Service connected 2 months ago, however could not connect to the internet. Still waiting to hear from the level 2 technician regarding the issue, even after 4 calls to follow up. Pitiful at best.
  • Service ADSL2
  • Location Sydney
  • Activation 7 days
  • 5.5
  • Speed Score
    10
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    10
3 months with no internet everytime i call i get theres an outage in the area (there is no outage in the area) iv been trying to call to get the service disconnect and there has been no answer or you get hung up on no a happy belong customer here
  • Service ADSL2+
  • Location Adelaide
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Six weeks and still waiting for connection. Terrible customer service. Every time I report issues they just tell me they've fixed the issue
  • Service ADSL2+
  • Location Melbourne
  • Activation 1 days
  • 3
  • Speed Score
    5
  • Reliability Score
    3
  • Support Score
    2
  • Value Score
    2
It has been three days with no internet. Tech support could not provide us with a time frame when internet is going to be up. Very annoyed.
  • Service ADSL2+
  • Location Brisbane
  • Activation 10+ days
  • 1.25
  • Speed Score
    2
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
We got Belong installed two weeks ago. Four days ago we had internet. Two days ago we stopped having internet. This is incredibly frustrating. We were on hold for three hours while someone was "getting a technician". Get your act together!
  • Service ADSL
  • Location Gold Coast
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
I wish I never signed up with these clowns. When I first signed up I had no internet for 6 weeks and they tried to charge for it!!! I’m sorry I signed up for an24 month contract because the service is just shit.
  • Service ADSL
  • Location Others
  • Activation 10 days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
We started off with ADSL, of which we had an outage for 2 weeks, which they did not seem to be in a hurry off to recover, nor to refund. Then the month after a random guy showed up to our house saying he had to install the NBN. No appointment or anything, this caused another 2 weeks of no internet, and took about 6 weeks to finally get up and running since we first applied for NBN. Then another guy showed up randomly a couple weeks later "to install it properly", again with "100% guarantee that we would have internet that day" (which we were told multiple times a week on the phone.) In the end, we got our NBN, which is of no difference than the ADSL, after weeks and weeks of hassle. In short, we have had multiple random people showing up to our house with no notice beforehand, lots of false promises. Then on top of that we got charged a 180$ instead of getting 120$ refunded. This took me another 3 weeks to get sorted, by being on the phone with them almost every single day, and which resulted in me putting a dispute order in with the bank.
To save yourself a massive headache and hours on the phone, do not go with this provider!
  • Service ADSL2+
  • Location Perth
  • Activation 10+ days
  • 2.5
  • Speed Score
    5
  • Reliability Score
    3
  • Support Score
    1
  • Value Score
    1
ADSL2+ internet itself is OK. Not great speed but it's ADSL. To be expected. But the internet mostly functioning gets them their one star. The service from belong themselves however? I don't feel that I have enough negative adjectives to describe this organisation.
Three missed tech appointments. No word, they knew nobody had picked up my jobs on a Friday and still left me waiting around on the Saturday. (between those and phone calls I'm at about 16hrs of my life wasted with no apology) Didn't inform me when they were going to Bill me, just took it from my account without any prior notice leaving me $10 dishonour fee when it went over... No records of my calls to discuss, no records of staff logging that I may be entitled to a refund. No record of anything that may inconvenience them.
Customer service 0*
Internet connection itself 3*
Pricing 1* ($100 per month!)
Modem quality ($60 felt very very cheap, gets overwhelmed easily) 2*
Overall a 1* organisation I will not touch again with a ten foot barge pole.
  • Service ADSL
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
VERY SLOW, DOGGY COMPANY. You even cant watch youtube. And you pay 60 dollars per month. The customer service always waste your time without actually doing anything