Belong
Belong also known as a brand launched by Telstra in 2013 and has been running since then. Belong is one of the cheapest ISP which is significantly cheaper than it’s present (Telstra). However, it’s limited in offering with ADSL2 and NBN available only with the side inclusion of Belong Voice. Belong also offers budget month-to-month packages as well.
Overall Rating 4

Belong Reviews - ADSL(6) Write Review

  • Service ADSL2+
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
My experience with Belong was absolutely terrible. I had speed and coverage issues from day one, as well as issues with the plan I had signed up to. The plan that I signed up to over the phone with Belong included home phone and calls - the "Internet phone" they have set up was never mentioned. I was told I was signing up to a traditional Internet and home phone plan, but I wasn't. Belong adamantly disputed that I was given the wrong information and said I misunderstood.

When I tried cancelling the service they tried charging me hundreds of dollars. After I made them do a speed test which showed how incredibly slow the connection was, and only after I made them listen to the phone recording of when I had signed up- which proved that I was correct and Belong had indeed given me the wrong information - did they then allow me to cancel the service without any fees, as they were completely at fault. The whole experience was an ordeal, and one I definitely do not recommend.
  • Service ADSL2+
  • Location Melbourne
  • Activation 4 days
  • 7.75
  • Speed Score
    6
  • Reliability Score
    7
  • Support Score
    9
  • Value Score
    9
Honestly I do experienced some drop off occasionally. I used many other service providers before, all had similar issues. I guess it is not the service provider issue. Belong has very professional customer service and they keen to help. They offer 24/7 service, which is super good for me. You can get $20 off if you use the Promo Code "IAFAGT7VP" when you connect your service.
  • Service ADSL2+
  • Location Sydney
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
You'd get better service with a potato!

AVOID! DO NOT SIGN UP! I have lodged 2 complaints with the TIO in the past week, my service has only been activated for a week, I ask to talk to supervisors and they hang up, I get told I can get speeds of 6-9Mbs I am lucky to get 3Mbs, I have had two technicians tell me 2 different things. I'm told I'm 1.8Kms from exchange then suddenly I'm 2.9Kms now I'm apparently 5kms. I was then told I have a bridge tap and there was nothing the technician could do, I was not made aware of this when I signed up. My highest speed in the last 4 days has been 700kbs at 4:30am. If I could give belong 0 stars I would. Belong is an absolute joke of a company anyone with Belong I urge you to call the TIO on 1800 062 058.
  • Service ADSL2+
  • Location Sydney
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Without a doubt one of the worst ISPs I've ever had the misfortune of encountering.
Consistently slow speeds of under 1mbps. The lowest I've recorded is 0.04mbps. With a promise of 20mbps, this is hardly adequate. The technical support team tell you the same thing over and over again and are unwilling to process you through to the next level of investigation. They are quite happy to take your money whilst not doing a f***ing thing.
Please places please don't make the same mistake I did. There is a reason you don't pay as much for this service and they lock you in with a fee of $130 to cancel.
DO NOT USE THIS SERVICE. PLEASE
  • Service ADSL2
  • Location Melbourne
  • Activation 7 days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
I knew i made a mistake going with these clowns. Firstly the speed is misrtable - mostly around 200kbs. Reliability is also terrible. In the three months ive been with them i have been connected for maybe one month. Technical support is good but wait timea for an operator have been between 30 monutes to 1 hour.

No way in hell would i recommend these guys. Worse company ever. Ok not ever. Just worst company in 2017
  • Service ADSL2+
  • Location Sydney
  • Activation 10+ days
  • 8.25
  • Speed Score
    7
  • Reliability Score
    9
  • Support Score
    9
  • Value Score
    8
I decided to sign up with the Belong service because of its great deal. I am on a 12 month plan, included free delivery, free installation and free modem. I pay $55 and am entitled to 100gb of data usage every month. I live in Dundas Valley and the option of having a NBN service was not possible. My phone line was not active and Belong offered to send a Telstra technician to activate the phone line. The ordering process was easy and had a modem sent to my address after a week. I have been using Belong for 3 months and happy with the service. The only downside to this service is the internet speed. It averages around 600kb a second, however my experience has been pleasant.