Belong
Belong also known as a brand launched by Telstra in 2013 and has been running since then. Belong is one of the cheapest ISP which is significantly cheaper than it’s present (Telstra). However, it’s limited in offering with ADSL2 and NBN available only with the side inclusion of Belong Voice. Belong also offers budget month-to-month packages as well.
Overall Rating 4

Belong Reviews - ADSL(10) Write Review

  • Service ADSL2+
  • Location Sydney
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
I signed up to Belong in the belief that, being part of Telstra, they would offer a superior service and quality to other ADSL providers. I was very mistaken, and the following issues are a chronological sequence of all the missteps that the company has trodden:

1) Set up date was for 22/12/17. We were advised by the sign up agent that we would receive the modem a few days prior to this date. It did not arrive until a week later.

2) We were not advised at any point during the set up process that we required proof of occupancy at the new address that we moved into. Once we checked online, and called Belong, we provided the requisite documents on the same day. Documents were not processed for another 3 days.

3) After docs were processed, we were told to wait a further 10 days for the connection process. We called again to enquire why this would wake so long and if there was anything that could be done to expedite the process. Customer Service Rep (CSR) was not responsive, and said all we could do was wait.

4) Called again 5 days later to check on status. CSR was, on this occasion, much more helpful and indicated that all we needed to do was contact the previous tenant of the property to disconnect the line. As it was the disconnection process, not the connection process, that resulted in the delay. Same question posed to the CSR, yet 2 different responses.

5) After the previous tenant was contacted and disconnected their line, the Belong service should have been activated. This was indicated on our account status on the Belong website. However, we did not receive any SMS as we expected after 2 further days of waiting.

6) Called Belong, told by the CSR that the status was still showing as "open" on Belong's end, and that status had now changed and we would have to wait a further 2 days. Had we not called, I do believe we would not have received any update from belong, as was apparent throughout the whole process.

7) After 2 days, we received the SMS saying service is active. Tested the ADSL connection as per instructions. It did not work. Called Belong, told that this is "usually the case with new connections and happens all the time". Advised that we will receive an SMS within 48 hours. If this is an expected issue with new connections, why is it not addressed?!?!

It has now been 3 weeks and we still have no internet connection.

Throughout this whole process, it is clear to us Belong:

a) Has no interest in their customers once they are signed up and enrolled into a contract
b) Does not take any proactive measures to resolve issues - a sign of incompetence
c) Employs CSRs that give mixed responses, or do not have the answers, and that the CSRs are not empowered to do anything for customers, apart from pushing items down the queue.

Unfortunately, judging by public reviews, it looks like we are not the only customers to have a bad experience.
  • Service ADSL2+
  • Location Others
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
DON'T USE BELONG!! Belong you are by far the worst company i have ever dealt with and everyone deserves to know BEFORE starting a contract with you.
I was moving houses and notified them on the 9th of December 2017, now apparently my address didn't exist in their system yet which is OKAY because in ONLY 5 days it would be on there system ready to go and less than 5 days later internet will be working for us. WRONG! it took 3 weeks to register my address, now unfortunately for me i am in a 12 month contract with them so who cares if they take their time because i have to pay anyway right!
After 3 weeks of calling them everyday, after endless promises they would call me back but never doing so, I was finally told internet would be active and ready to go on the 1st of January, WRONG AGAIN. i received a message this morning and called to confirm they have now pushed back the date to the 30th of January 2018. THIS IS NOW 2 MONTHS OF NO SERVICE! and guess what you call them AND THERE IS AGAIN NOTHING THEY CAN DO.
Its gets better though, there joke of a complaints team who i lodged a complaint with 3 weeks ago now STILL HAVEN'T CONTACTED ME, as all i want now is to go with ANY OTHER provider who can have me set up in less than a week.
BELONG YOU ARE A CHEAP AND NASTY COMPANY, PEOPLE NEED TO KNOW!
DON'T USE BELONG, STEER CLEAR IF YOU ACTUALLY WANT AN INTERNET YOU CAN USE.
  • Service ADSL
  • Location Others
  • Activation 10+ days
  • 3.25
  • Speed Score
    3
  • Reliability Score
    2
  • Support Score
    6
  • Value Score
    2
Most issues can be resolved online using our tools with no need to call. With the adsl service I have its very slow speed and never reliable to stay on the internet. Using an http:// portal belong customers have No waiting. Automated tools. Fix issues yourself, Diagnose problems all without needing to speak with a customer assistance phone operator. Up to 20 wireless devices can be connected simultaneously using the Sagemcom modem but the coverage does not reach the whole house it then drops in and out via each individual room experiences it's own uPs and downs with the internet
  • Service ADSL
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Worst company I have ever dealt with. Internet service hasn't worked properly from day 1 and the customer service is just as bad.
After 15 phone calls complaining about my service I have got no where. A technician has been to my house and apparently couldn't find a fault but then when they do speed checks I'm lucky to get 4 and they agree over the phone it's too slow.
I've also emailed the complaints deparmtent several times and it's been 9 days since my first email and I still haven't heard from anyone.
Today I called up to cancel my service and I was charged $240.
This company is an absolute disgrace.
  • Service ADSL2+
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
My experience with Belong was absolutely terrible. I had speed and coverage issues from day one, as well as issues with the plan I had signed up to. The plan that I signed up to over the phone with Belong included home phone and calls - the "Internet phone" they have set up was never mentioned. I was told I was signing up to a traditional Internet and home phone plan, but I wasn't. Belong adamantly disputed that I was given the wrong information and said I misunderstood.

When I tried cancelling the service they tried charging me hundreds of dollars. After I made them do a speed test which showed how incredibly slow the connection was, and only after I made them listen to the phone recording of when I had signed up- which proved that I was correct and Belong had indeed given me the wrong information - did they then allow me to cancel the service without any fees, as they were completely at fault. The whole experience was an ordeal, and one I definitely do not recommend.
  • Service ADSL2+
  • Location Melbourne
  • Activation 4 days
  • 7.75
  • Speed Score
    6
  • Reliability Score
    7
  • Support Score
    9
  • Value Score
    9
Honestly I do experienced some drop off occasionally. I used many other service providers before, all had similar issues. I guess it is not the service provider issue. Belong has very professional customer service and they keen to help. They offer 24/7 service, which is super good for me. You can get $20 off if you use the Promo Code "IAFAGT7VP" when you connect your service.
  • Service ADSL2+
  • Location Sydney
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
You'd get better service with a potato!

AVOID! DO NOT SIGN UP! I have lodged 2 complaints with the TIO in the past week, my service has only been activated for a week, I ask to talk to supervisors and they hang up, I get told I can get speeds of 6-9Mbs I am lucky to get 3Mbs, I have had two technicians tell me 2 different things. I'm told I'm 1.8Kms from exchange then suddenly I'm 2.9Kms now I'm apparently 5kms. I was then told I have a bridge tap and there was nothing the technician could do, I was not made aware of this when I signed up. My highest speed in the last 4 days has been 700kbs at 4:30am. If I could give belong 0 stars I would. Belong is an absolute joke of a company anyone with Belong I urge you to call the TIO on 1800 062 058.
  • Service ADSL2+
  • Location Sydney
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Without a doubt one of the worst ISPs I've ever had the misfortune of encountering.
Consistently slow speeds of under 1mbps. The lowest I've recorded is 0.04mbps. With a promise of 20mbps, this is hardly adequate. The technical support team tell you the same thing over and over again and are unwilling to process you through to the next level of investigation. They are quite happy to take your money whilst not doing a f***ing thing.
Please places please don't make the same mistake I did. There is a reason you don't pay as much for this service and they lock you in with a fee of $130 to cancel.
DO NOT USE THIS SERVICE. PLEASE
  • Service ADSL2
  • Location Melbourne
  • Activation 7 days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
I knew i made a mistake going with these clowns. Firstly the speed is misrtable - mostly around 200kbs. Reliability is also terrible. In the three months ive been with them i have been connected for maybe one month. Technical support is good but wait timea for an operator have been between 30 monutes to 1 hour.

No way in hell would i recommend these guys. Worse company ever. Ok not ever. Just worst company in 2017
  • Service ADSL2+
  • Location Sydney
  • Activation 10+ days
  • 8.25
  • Speed Score
    7
  • Reliability Score
    9
  • Support Score
    9
  • Value Score
    8
I decided to sign up with the Belong service because of its great deal. I am on a 12 month plan, included free delivery, free installation and free modem. I pay $55 and am entitled to 100gb of data usage every month. I live in Dundas Valley and the option of having a NBN service was not possible. My phone line was not active and Belong offered to send a Telstra technician to activate the phone line. The ordering process was easy and had a modem sent to my address after a week. I have been using Belong for 3 months and happy with the service. The only downside to this service is the internet speed. It averages around 600kb a second, however my experience has been pleasant.