Belong
Belong also known as a brand launched by Telstra in 2013 and has been running since then. Belong is one of the cheapest ISP which is significantly cheaper than it’s present (Telstra). However, it’s limited in offering with ADSL2 and NBN available only with the side inclusion of Belong Voice. Belong also offers budget month-to-month packages as well.
Overall Rating 4

Belong Reviews - ADSL(18) Write Review

  • Service ADSL2+
  • Location Perth
  • Activation 10+ days
  • 2.5
  • Speed Score
    5
  • Reliability Score
    3
  • Support Score
    1
  • Value Score
    1
ADSL2+ internet itself is OK. Not great speed but it's ADSL. To be expected. But the internet mostly functioning gets them their one star. The service from belong themselves however? I don't feel that I have enough negative adjectives to describe this organisation.
Three missed tech appointments. No word, they knew nobody had picked up my jobs on a Friday and still left me waiting around on the Saturday. (between those and phone calls I'm at about 16hrs of my life wasted with no apology) Didn't inform me when they were going to Bill me, just took it from my account without any prior notice leaving me $10 dishonour fee when it went over... No records of my calls to discuss, no records of staff logging that I may be entitled to a refund. No record of anything that may inconvenience them.
Customer service 0*
Internet connection itself 3*
Pricing 1* ($100 per month!)
Modem quality ($60 felt very very cheap, gets overwhelmed easily) 2*
Overall a 1* organisation I will not touch again with a ten foot barge pole.
  • Service ADSL
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
VERY SLOW, DOGGY COMPANY. You even cant watch youtube. And you pay 60 dollars per month. The customer service always waste your time without actually doing anything
  • Service ADSL
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Don't do the same mistake than me, don't join belong it's the worst ADSL I ever had. Internet keeps crashing every 20 min. If you ask them to fix the problem they don't even answer to the email.
  • Service ADSL
  • Location Melbourne
  • Activation 10+ days
  • 1.25
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    2
  • Value Score
    1
Too bad. You pay for getting slow internet, cant even watch youtube. The termination fee seems like illegal. DONT USE BELONG IF YOU HAVE OTHER OPTION
  • Service ADSL
  • Location Sydney
  • Activation 10+ days
  • 3.5
  • Speed Score
    5
  • Reliability Score
    5
  • Support Score
    1
  • Value Score
    3
- Set up process is very very very long, not days, not weeks but easily more than one month! and not really getting any help from customer service operators. All operator will promise you they do everything they can to help, but nothing happens. And they like to tell you lines like "there's nothing I can do here"

- The connection was reliable

- 0 out of 10 satisfaction with the customer service and support! very polite customer service/support team, but they get nothing done for you, NOTHING! they can't solve problems. and they don't contact you to let you know what's happening, for example, if a connection is not complete, nobody calls you or email you, you have to take the initiative to call and find out, even tho they can't really tell you what's actually happening, what the problem is but keep on promising you another day and keep procrastinating.

Overall this is the worst customer experience I have ever experienced in my life, period.
  • Service ADSL2+
  • Location Brisbane
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
worst customer service iv EVER delt with. Asked for my service to be moved to my new address. was told 3-7 days, 3 weeks later still not connected and now they are telling me the technician won't be out until the end of the month and then will have to wait another 7 days after that!!! definitely wouldn't reccomend
  • Service ADSL2
  • Location Others
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
DO NOT USE BELONG. My husband is a penny-pincher, so we went with these guys. It has been NOTHING but stress and dead ends. We both would pay more just to be able to get decent support when needed.

Internet has currently been out for 41 hours. Was told that the wait time for support on the phone was under 5 minutes. Ive currently been on hold for 1 hour 10 mins, and still am on hold as im writing this.

Was asked on twitter to send a DM with account details. I did, and I received no response until I tweeted at them again. The response was all fluff and no content. I responded to their message and still havent received a satisfactory response, despite multiple tweets, dms, and calls to support.

The first few times we called support they had actually TURNED THEIR PHONE OFF, and there was no one available for online chat! As soon as there is a problem with their service they cut off every means of communication and hide.

Reliability and speed are an absolute joke. The internet cuts out for no reason whenever it likes, and often cuts out 5-20 times in 10 mins.

We are immediately changing our isp. We dont have any ETA for a fix, and they refuse to offer any sort of decent support. Ive never been more angry in my life.

These assholes run their business like cowards.
  • Service ADSL2
  • Location Melbourne
  • Activation 10+ days
  • 2
  • Speed Score
    4
  • Reliability Score
    1
  • Support Score
    2
  • Value Score
    1
Please add 0 star option for crap like Belong.
Since Sep 17 (4 Months) I have logged more then 10 complaints for the same issue. Since 2018, 3 complaints in 2 weeks.
Internet goes off. Red internet light. No ADSL light. I call belong. They do tests. Confirm internet not working and arrange a Tech visit on certain date.
Now this is interesting. Exactly 1 day before tech's visit internet starts to work (happened liked that 7 - 8 times). Tech visits next day. Says he has been working in this for an hour ouside, it's all fixed and you won't have any complaints after this.
Before a forthright internet dies again. Same process is repeated exactly.
Not logging complain today (died again this morning). Instead going to Optus and cancelling this miserable piece of crap out of my life.
  • Service ADSL2+
  • Location Sydney
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
I signed up to Belong in the belief that, being part of Telstra, they would offer a superior service and quality to other ADSL providers. I was very mistaken, and the following issues are a chronological sequence of all the missteps that the company has trodden:

1) Set up date was for 22/12/17. We were advised by the sign up agent that we would receive the modem a few days prior to this date. It did not arrive until a week later.

2) We were not advised at any point during the set up process that we required proof of occupancy at the new address that we moved into. Once we checked online, and called Belong, we provided the requisite documents on the same day. Documents were not processed for another 3 days.

3) After docs were processed, we were told to wait a further 10 days for the connection process. We called again to enquire why this would wake so long and if there was anything that could be done to expedite the process. Customer Service Rep (CSR) was not responsive, and said all we could do was wait.

4) Called again 5 days later to check on status. CSR was, on this occasion, much more helpful and indicated that all we needed to do was contact the previous tenant of the property to disconnect the line. As it was the disconnection process, not the connection process, that resulted in the delay. Same question posed to the CSR, yet 2 different responses.

5) After the previous tenant was contacted and disconnected their line, the Belong service should have been activated. This was indicated on our account status on the Belong website. However, we did not receive any SMS as we expected after 2 further days of waiting.

6) Called Belong, told by the CSR that the status was still showing as "open" on Belong's end, and that status had now changed and we would have to wait a further 2 days. Had we not called, I do believe we would not have received any update from belong, as was apparent throughout the whole process.

7) After 2 days, we received the SMS saying service is active. Tested the ADSL connection as per instructions. It did not work. Called Belong, told that this is "usually the case with new connections and happens all the time". Advised that we will receive an SMS within 48 hours. If this is an expected issue with new connections, why is it not addressed?!?!

It has now been 3 weeks and we still have no internet connection.

Throughout this whole process, it is clear to us Belong:

a) Has no interest in their customers once they are signed up and enrolled into a contract
b) Does not take any proactive measures to resolve issues - a sign of incompetence
c) Employs CSRs that give mixed responses, or do not have the answers, and that the CSRs are not empowered to do anything for customers, apart from pushing items down the queue.

Unfortunately, judging by public reviews, it looks like we are not the only customers to have a bad experience.
  • Service ADSL2+
  • Location Others
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
DON'T USE BELONG!! Belong you are by far the worst company i have ever dealt with and everyone deserves to know BEFORE starting a contract with you.
I was moving houses and notified them on the 9th of December 2017, now apparently my address didn't exist in their system yet which is OKAY because in ONLY 5 days it would be on there system ready to go and less than 5 days later internet will be working for us. WRONG! it took 3 weeks to register my address, now unfortunately for me i am in a 12 month contract with them so who cares if they take their time because i have to pay anyway right!
After 3 weeks of calling them everyday, after endless promises they would call me back but never doing so, I was finally told internet would be active and ready to go on the 1st of January, WRONG AGAIN. i received a message this morning and called to confirm they have now pushed back the date to the 30th of January 2018. THIS IS NOW 2 MONTHS OF NO SERVICE! and guess what you call them AND THERE IS AGAIN NOTHING THEY CAN DO.
Its gets better though, there joke of a complaints team who i lodged a complaint with 3 weeks ago now STILL HAVEN'T CONTACTED ME, as all i want now is to go with ANY OTHER provider who can have me set up in less than a week.
BELONG YOU ARE A CHEAP AND NASTY COMPANY, PEOPLE NEED TO KNOW!
DON'T USE BELONG, STEER CLEAR IF YOU ACTUALLY WANT AN INTERNET YOU CAN USE.