Belong
Belong also known as a brand launched by Telstra in 2013 and has been running since then. Belong is one of the cheapest ISP which is significantly cheaper than it’s present (Telstra). However, it’s limited in offering with ADSL2 and NBN available only with the side inclusion of Belong Voice. Belong also offers budget month-to-month packages as well.
Overall Rating 4

Belong Reviews - ADSL2(3) Write Review

  • Service ADSL2
  • Location Others
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
DO NOT USE BELONG. My husband is a penny-pincher, so we went with these guys. It has been NOTHING but stress and dead ends. We both would pay more just to be able to get decent support when needed.

Internet has currently been out for 41 hours. Was told that the wait time for support on the phone was under 5 minutes. Ive currently been on hold for 1 hour 10 mins, and still am on hold as im writing this.

Was asked on twitter to send a DM with account details. I did, and I received no response until I tweeted at them again. The response was all fluff and no content. I responded to their message and still havent received a satisfactory response, despite multiple tweets, dms, and calls to support.

The first few times we called support they had actually TURNED THEIR PHONE OFF, and there was no one available for online chat! As soon as there is a problem with their service they cut off every means of communication and hide.

Reliability and speed are an absolute joke. The internet cuts out for no reason whenever it likes, and often cuts out 5-20 times in 10 mins.

We are immediately changing our isp. We dont have any ETA for a fix, and they refuse to offer any sort of decent support. Ive never been more angry in my life.

These assholes run their business like cowards.
  • Service ADSL2
  • Location Melbourne
  • Activation 10+ days
  • 2
  • Speed Score
    4
  • Reliability Score
    1
  • Support Score
    2
  • Value Score
    1
Please add 0 star option for crap like Belong.
Since Sep 17 (4 Months) I have logged more then 10 complaints for the same issue. Since 2018, 3 complaints in 2 weeks.
Internet goes off. Red internet light. No ADSL light. I call belong. They do tests. Confirm internet not working and arrange a Tech visit on certain date.
Now this is interesting. Exactly 1 day before tech's visit internet starts to work (happened liked that 7 - 8 times). Tech visits next day. Says he has been working in this for an hour ouside, it's all fixed and you won't have any complaints after this.
Before a forthright internet dies again. Same process is repeated exactly.
Not logging complain today (died again this morning). Instead going to Optus and cancelling this miserable piece of crap out of my life.
  • Service ADSL2
  • Location Melbourne
  • Activation 7 days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
I knew i made a mistake going with these clowns. Firstly the speed is misrtable - mostly around 200kbs. Reliability is also terrible. In the three months ive been with them i have been connected for maybe one month. Technical support is good but wait timea for an operator have been between 30 monutes to 1 hour.

No way in hell would i recommend these guys. Worse company ever. Ok not ever. Just worst company in 2017