Belong
Belong also known as a brand launched by Telstra in 2013 and has been running since then. Belong is one of the cheapest ISP which is significantly cheaper than it’s present (Telstra). However, it’s limited in offering with ADSL2 and NBN available only with the side inclusion of Belong Voice. Belong also offers budget month-to-month packages as well.
Overall Rating 4

Belong Reviews - NBN Tier 1(12) Write Review

  • Speed Score
    3
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
We called up Belong to know about the services and procedure for new home move-in and get connected thereon Thursday. As the team member was unable to confirm the date of connection, we did not agree to go ahead, surprisingly we got an email that we are processing your order. Within 24 Hrs we returned the call and was confirmed that order has been withdrawn and will not be charged. Monday morning the account has been deducted for AUD 300 and have spoken to them on several calls to get my money back.

After one hour on call today reciting the whole story again, these people say we cannot refund the NBN development fee.
**** Beware of BELONG and services*** To Add-on we have been with Belon for more than 30 Months.
  • Speed Score
    3
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Can’t cancel the internet
I have them for a year and I’m going back to my country and they don’t help me to cancel
Try by email , phone and chat
And no one support me.
Don’t know what to do
  • Speed Score
    4
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Worked fine for about a week then cut out randomly in a storm and it’s now been 3 weeks and belong has sent NBN to my house twice now and both times have said it was the modem and belong refuse to send me a new one because ‘everything is fine on their end’ how can it be when I have no internet? Avoid them they absolutely terrible
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
STAY well away from belong , they took small amount money out of my account each month with out my permission and without any notice no message no mms and no written arthurisation I had to block them from my account
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Belong would have to be the worse internet service providers. I have had to deal with them for a MONTH just to get an NBN box installation. Now it’s going on to two months and still they can’t seem to solve the issue with getting me an “NBN BOX installed” seriously, don’t even waste your time. DODO is the best! Belong should be ashamed!
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
This is a trash! Super slow and completely different to what they claim on the advertisement. Always disconnected for no reason. The worst NBN!
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
This has to be the worse internet provider in Australia. I should have listened to the other 2000 bad reviews on this provider.
The internet is so so so sooooo slow and it drops out at least once a minute. The staff are so rude and really unhelpful, honestly this company is the definition of a scam! So much regret. My dial up internet was quicker then this. Whatever you do, do not go with this provider, listen to the other reviews!!!!!
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Belong - making the National Broadband Network.. Not-Work. This company is a waste of time and money. Search for yourselves for many, many thousands of Australians who have rated it to receive an average of one star (and should probably be below) on pretty much any and every Telco reviewing site. I'm not even exaggerating. Their customer service doesn't exist, wait lines on the phone that never end, never respond to emails and a service that works for only about 10 minutes then cuts out - see for yourselves. I'm trying to cancel it through the ombudsman but suggest no one else waste their time by signing up ; any other provider is worth the extra cash. Please respond to my emails Belong so I can cancel your service without any ridiculous termination fees for something you never provided.
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
It's been a month since connection and I've had service for less than a quarter of that time. Try calling them and when they offer to call you back they don't. Call back when nothing has been done and operator says no data on her screen and needs you to provide it all again. Only after pushing her does she find it from previous call. Still no fix to internet. Waste of time and money, save yourself!
  • Speed Score
    5
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    4
I sign up for a NBN plan. 2 weeks later I called to ask about my Modem. I live in Sydney and apparently they sent it to Melbourne. 1 week later they sent the modem to the wrong address again.
I had to call them about 5 times. A lot of times they just lie to get you out of the phone. At the end I canceled my plan, got a refund and contacted TPG. 4 days later I had my internet and modem working. (I don't work or get commission from TPG)