Belong
Belong also known as a brand launched by Telstra in 2013 and has been running since then. Belong is one of the cheapest ISP which is significantly cheaper than it’s present (Telstra). However, it’s limited in offering with ADSL2 and NBN available only with the side inclusion of Belong Voice. Belong also offers budget month-to-month packages as well.
Overall Rating 4

Belong Reviews - NBN Tier 1(8) Write Review

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    1
  • Reliability Score
    1
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    1
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    1
Belong would have to be the worse internet service providers. I have had to deal with them for a MONTH just to get an NBN box installation. Now it’s going on to two months and still they can’t seem to solve the issue with getting me an “NBN BOX installed” seriously, don’t even waste your time. DODO is the best! Belong should be ashamed!
  • Speed Score
    1
  • Reliability Score
    1
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    1
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    1
This is a trash! Super slow and completely different to what they claim on the advertisement. Always disconnected for no reason. The worst NBN!
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    1
  • Reliability Score
    1
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    1
  • Value Score
    1
This has to be the worse internet provider in Australia. I should have listened to the other 2000 bad reviews on this provider.
The internet is so so so sooooo slow and it drops out at least once a minute. The staff are so rude and really unhelpful, honestly this company is the definition of a scam! So much regret. My dial up internet was quicker then this. Whatever you do, do not go with this provider, listen to the other reviews!!!!!
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    1
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    1
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    1
  • Value Score
    1
Belong - making the National Broadband Network.. Not-Work. This company is a waste of time and money. Search for yourselves for many, many thousands of Australians who have rated it to receive an average of one star (and should probably be below) on pretty much any and every Telco reviewing site. I'm not even exaggerating. Their customer service doesn't exist, wait lines on the phone that never end, never respond to emails and a service that works for only about 10 minutes then cuts out - see for yourselves. I'm trying to cancel it through the ombudsman but suggest no one else waste their time by signing up ; any other provider is worth the extra cash. Please respond to my emails Belong so I can cancel your service without any ridiculous termination fees for something you never provided.
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    1
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    1
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    1
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    1
It's been a month since connection and I've had service for less than a quarter of that time. Try calling them and when they offer to call you back they don't. Call back when nothing has been done and operator says no data on her screen and needs you to provide it all again. Only after pushing her does she find it from previous call. Still no fix to internet. Waste of time and money, save yourself!
  • Speed Score
    5
  • Reliability Score
    1
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    1
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    4
I sign up for a NBN plan. 2 weeks later I called to ask about my Modem. I live in Sydney and apparently they sent it to Melbourne. 1 week later they sent the modem to the wrong address again.
I had to call them about 5 times. A lot of times they just lie to get you out of the phone. At the end I canceled my plan, got a refund and contacted TPG. 4 days later I had my internet and modem working. (I don't work or get commission from TPG)
  • Speed Score
    2
  • Reliability Score
    4
  • Support Score
    2
  • Value Score
    2
Bloody slow line speed, constantly between .8mbps - 2.2mbps, shocking customer and technical support, been on hold now to talk to a technician for 56 minutes now, waste of time they will probably tell me to reset my box.......duhhhhh!!!! Technicians probably busy with pissed of customers that's why I can't get through......
  • Speed Score
    3
  • Reliability Score
    2
  • Support Score
    1
  • Value Score
    7
I signed up with belong as I only needed internet with max 1 year contract and they were cheap for my basic data requirement with no installation fee. Thinking BELONG is the sister company of Telstra, I would expect some service, but that wasn't the case. Speed keeps fluctuating and they limit to the speed to 10mbps and will ask you to pay more for speed. My ADSL2+ speeds were even better than Belong on NBN.
There has been internet outage twice for the whole day, no apologies or credits given for their faults. I have spent over 4 hours to speak with a person on phone, it seemed they only had one person, even if there wasn't any outage. I would ask people to stay away from them. Telstra is a way better when it comes for a service.