Belong
Belong also known as a brand launched by Telstra in 2013 and has been running since then. Belong is one of the cheapest ISP which is significantly cheaper than it’s present (Telstra). However, it’s limited in offering with ADSL2 and NBN available only with the side inclusion of Belong Voice. Belong also offers budget month-to-month packages as well.
Overall Rating 4

Belong Reviews - NBN Tier 1(15) Write Review

  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Worst internet service provider. Activation took 1 month. I am paying for 50 mbps, actual speed is 6 mbps when i do speed test. Better to avoid Belong
  • Speed Score
    4
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Worst customer service I’ve ever received. Called belong regarding a few issues I had but was brushed off and told a different story.
All these promotional codes you find online don’t apply so beware. Support is so crap, they offered no alternative or solution! I just got brushed off and hung up on
  • Speed Score
    4
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Worst customer service I’ve ever received. Called belong regarding a few issues I had but was brushed off and told a different story.
All these promotional codes you find online don’t apply so beware. Support is so crap, they offered no alternative or solution! I just got brushed off and hung up on
  • Speed Score
    3
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
We called up Belong to know about the services and procedure for new home move-in and get connected thereon Thursday. As the team member was unable to confirm the date of connection, we did not agree to go ahead, surprisingly we got an email that we are processing your order. Within 24 Hrs we returned the call and was confirmed that order has been withdrawn and will not be charged. Monday morning the account has been deducted for AUD 300 and have spoken to them on several calls to get my money back.

After one hour on call today reciting the whole story again, these people say we cannot refund the NBN development fee.
**** Beware of BELONG and services*** To Add-on we have been with Belon for more than 30 Months.
  • Speed Score
    3
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Can’t cancel the internet
I have them for a year and I’m going back to my country and they don’t help me to cancel
Try by email , phone and chat
And no one support me.
Don’t know what to do
  • Speed Score
    4
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Worked fine for about a week then cut out randomly in a storm and it’s now been 3 weeks and belong has sent NBN to my house twice now and both times have said it was the modem and belong refuse to send me a new one because ‘everything is fine on their end’ how can it be when I have no internet? Avoid them they absolutely terrible
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
STAY well away from belong , they took small amount money out of my account each month with out my permission and without any notice no message no mms and no written arthurisation I had to block them from my account
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Belong would have to be the worse internet service providers. I have had to deal with them for a MONTH just to get an NBN box installation. Now it’s going on to two months and still they can’t seem to solve the issue with getting me an “NBN BOX installed” seriously, don’t even waste your time. DODO is the best! Belong should be ashamed!
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
This is a trash! Super slow and completely different to what they claim on the advertisement. Always disconnected for no reason. The worst NBN!
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
This has to be the worse internet provider in Australia. I should have listened to the other 2000 bad reviews on this provider.
The internet is so so so sooooo slow and it drops out at least once a minute. The staff are so rude and really unhelpful, honestly this company is the definition of a scam! So much regret. My dial up internet was quicker then this. Whatever you do, do not go with this provider, listen to the other reviews!!!!!