Belong
Belong also known as a brand launched by Telstra in 2013 and has been running since then. Belong is one of the cheapest ISP which is significantly cheaper than it’s present (Telstra). However, it’s limited in offering with ADSL2 and NBN available only with the side inclusion of Belong Voice. Belong also offers budget month-to-month packages as well.
Overall Rating 4

Belong Reviews - NBN Tier 2(6) Write Review

  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Terrible service. Modem appeared in two days but service wasn’t connected. After two weeks I have got sick of lies and broken promises from the belong call centre. They have no way of escalating problems and simply quote that someone will call in the next 48 hours. They don’t call.
They need a royal commission. In my experience this company should be banned from operations in Australia as they do fulfill their obligations.
  • Speed Score
    9
  • Reliability Score
    10
  • Support Score
    9
  • Value Score
    9
I contacted Belong ISP today regarding my accounts and payments. I spoke with Jason, who was very helpful. So from the 1st of November, 19. All should be sorted out and up to date, no worries.
Thank you so much for your Help. It was though quite difficult to find your Phone number in the first instance. Belong 1300-235-664.
Thank You, Cheryl Townsend.

  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    9
Avoid them if possible. After two months still didn't connected to NBN service. Finally change provider and they organise installation tech within 2 days.
Poor customer service, all of them i will follow it up for you seems like they finish their shift and see ya later.
Very disappointed with their handling.
Their mobile service is rubbish as well. You have no where to contact them. Online portal always need more info. Their mobile data speed less than their competitor.
Overall rubbish.
  • Speed Score
    1
  • Reliability Score
    2
  • Support Score
    3
  • Value Score
    2
Extremely slow internet 0.54mbps for the past few days, impossible to watch tv. Drops out continuously,
  • Speed Score
    4
  • Reliability Score
    4
  • Support Score
    1
  • Value Score
    1
On an NBN plan $70 per month, slowest speed ever. There are other plans out there with different companies that promise 5 x the basic speed. I called up and they said it is within range at 9 mbps when the maximum on contract states 25 mbps something around that range.

Set up process was fast except they lost the modem in the post but sent another one and i was up and running within a week.

I had issues streaming and gets worse during certain times. I ended up having to go to uni or work on weekend to have smokth running internet and occassionally just use my phone to watch or stream things on 4g.

It is billed on the 1st of the month, hence you pay the entire month ahead. I called to disconnect on the 28th at 12pm and as its easter they have no one to disconnect so they did it on the day. Which means by principal they should pay me back 2.5 days pro rata but al i got from the customer service stafff was "its 2 days so?" so i said if i pay for another month but use it for 5 days do i get a credit, and it replied "no". Rude customer service, and complained further via facebook and they were deflecting and not addressing my complaint.

When you rent a property and move out on a sunday, the realestate does not say to you "oh no one is working on sunday so you need to move out on friday and we will still charge you for the month", customer service department are arrogant and difficult to deal with.

I am really upset at this company and got locked into a contract with them also did not have a good experience with their rude phone department or the people whom responds to they facebook messages. I have lodged a complaint with the TIO.
  • Speed Score
    10
  • Reliability Score
    10
  • Support Score
    10
  • Value Score
    9
Had no problems or issues so cannot complain. Got what I wanted and worked as I expected to work. when I required support my issue was fixed ina a timely manner ( was an issue with my router- not NBN servic)