Belong
Belong also known as a brand launched by Telstra in 2013 and has been running since then. Belong is one of the cheapest ISP which is significantly cheaper than it’s present (Telstra). However, it’s limited in offering with ADSL2 and NBN available only with the side inclusion of Belong Voice. Belong also offers budget month-to-month packages as well.
Overall Rating 4

Belong Reviews - NBN(9) Write Review

  • Speed Score
    4
  • Reliability Score
    4
  • Support Score
    1
  • Value Score
    1
On an NBN plan $70 per month, slowest speed ever. There are other plans out there with different companies that promise 5 x the basic speed. I called up and they said it is within range at 9 mbps when the maximum on contract states 25 mbps something around that range.

Set up process was fast except they lost the modem in the post but sent another one and i was up and running within a week.

I had issues streaming and gets worse during certain times. I ended up having to go to uni or work on weekend to have smokth running internet and occassionally just use my phone to watch or stream things on 4g.

It is billed on the 1st of the month, hence you pay the entire month ahead. I called to disconnect on the 28th at 12pm and as its easter they have no one to disconnect so they did it on the day. Which means by principal they should pay me back 2.5 days pro rata but al i got from the customer service stafff was "its 2 days so?" so i said if i pay for another month but use it for 5 days do i get a credit, and it replied "no". Rude customer service, and complained further via facebook and they were deflecting and not addressing my complaint.

When you rent a property and move out on a sunday, the realestate does not say to you "oh no one is working on sunday so you need to move out on friday and we will still charge you for the month", customer service department are arrogant and difficult to deal with.

I am really upset at this company and got locked into a contract with them also did not have a good experience with their rude phone department or the people whom responds to they facebook messages. I have lodged a complaint with the TIO.
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
This has to be the worse internet provider in Australia. I should have listened to the other 2000 bad reviews on this provider.
The internet is so so so sooooo slow and it drops out at least once a minute. The staff are so rude and really unhelpful, honestly this company is the definition of a scam! So much regret. My dial up internet was quicker then this. Whatever you do, do not go with this provider, listen to the other reviews!!!!!
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Belong - making the National Broadband Network.. Not-Work. This company is a waste of time and money. Search for yourselves for many, many thousands of Australians who have rated it to receive an average of one star (and should probably be below) on pretty much any and every Telco reviewing site. I'm not even exaggerating. Their customer service doesn't exist, wait lines on the phone that never end, never respond to emails and a service that works for only about 10 minutes then cuts out - see for yourselves. I'm trying to cancel it through the ombudsman but suggest no one else waste their time by signing up ; any other provider is worth the extra cash. Please respond to my emails Belong so I can cancel your service without any ridiculous termination fees for something you never provided.
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
It's been a month since connection and I've had service for less than a quarter of that time. Try calling them and when they offer to call you back they don't. Call back when nothing has been done and operator says no data on her screen and needs you to provide it all again. Only after pushing her does she find it from previous call. Still no fix to internet. Waste of time and money, save yourself!
  • Speed Score
    5
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    4
I sign up for a NBN plan. 2 weeks later I called to ask about my Modem. I live in Sydney and apparently they sent it to Melbourne. 1 week later they sent the modem to the wrong address again.
I had to call them about 5 times. A lot of times they just lie to get you out of the phone. At the end I canceled my plan, got a refund and contacted TPG. 4 days later I had my internet and modem working. (I don't work or get commission from TPG)
  • Speed Score
    2
  • Reliability Score
    4
  • Support Score
    2
  • Value Score
    2
Bloody slow line speed, constantly between .8mbps - 2.2mbps, shocking customer and technical support, been on hold now to talk to a technician for 56 minutes now, waste of time they will probably tell me to reset my box.......duhhhhh!!!! Technicians probably busy with pissed of customers that's why I can't get through......
  • Speed Score
    10
  • Reliability Score
    10
  • Support Score
    10
  • Value Score
    9
Had no problems or issues so cannot complain. Got what I wanted and worked as I expected to work. when I required support my issue was fixed ina a timely manner ( was an issue with my router- not NBN servic)
  • Speed Score
    3
  • Reliability Score
    7
  • Support Score
    4
  • Value Score
    4
Reliability:

So-so. I experienced frequently (at least once a week) a technical "blip" in service from them where the internet would just "drop-off" for about 30 seconds, the then modem would take another 2-odd minutes to fully reconnect. Always happened in the middle of a client job.

Speed, Technical Support:

We were one of the last premises to be fitted with fibre to the house. We opted for the fastest speed (100mbps) with 1Tb download and with no other add-ons as I work from home and need a fast service; I also work with rather large files as well.

After about a week I was suspicious as it didn't seem that much faster than when we were on with ADSL2+. After performing multiple speed tests it was confirmed we were achieving about 1/4 the download speed than what we were paying for.

Calls to support only had them blame firstly my computer (claiming it because it was wifi to the modem - but actually no - it was connected via Ethernet cable), then blamed the modem itself (interesting as it was a Belong-supplied modem). No resolve here.

Value for money:

Rubbish. It's like we paid for first-class but got bumped to economy without a sorry or anything.


Conclusion.

Give this a miss.
  • Speed Score
    3
  • Reliability Score
    2
  • Support Score
    1
  • Value Score
    7
I signed up with belong as I only needed internet with max 1 year contract and they were cheap for my basic data requirement with no installation fee. Thinking BELONG is the sister company of Telstra, I would expect some service, but that wasn't the case. Speed keeps fluctuating and they limit to the speed to 10mbps and will ask you to pay more for speed. My ADSL2+ speeds were even better than Belong on NBN.
There has been internet outage twice for the whole day, no apologies or credits given for their faults. I have spent over 4 hours to speak with a person on phone, it seemed they only had one person, even if there wasn't any outage. I would ask people to stay away from them. Telstra is a way better when it comes for a service.