Belong
Belong also known as a brand launched by Telstra in 2013 and has been running since then. Belong is one of the cheapest ISP which is significantly cheaper than it’s present (Telstra). However, it’s limited in offering with ADSL2 and NBN available only with the side inclusion of Belong Voice. Belong also offers budget month-to-month packages as well.
Overall Rating 4

Belong Reviews - NBN(4) Write Review

  • Speed Score
    2
  • Reliability Score
    4
  • Support Score
    2
  • Value Score
    2
Bloody slow line speed, constantly between .8mbps - 2.2mbps, shocking customer and technical support, been on hold now to talk to a technician for 56 minutes now, waste of time they will probably tell me to reset my box.......duhhhhh!!!! Technicians probably busy with pissed of customers that's why I can't get through......
  • Speed Score
    10
  • Reliability Score
    10
  • Support Score
    10
  • Value Score
    9
Had no problems or issues so cannot complain. Got what I wanted and worked as I expected to work. when I required support my issue was fixed ina a timely manner ( was an issue with my router- not NBN servic)
  • Speed Score
    3
  • Reliability Score
    7
  • Support Score
    4
  • Value Score
    4
Reliability:

So-so. I experienced frequently (at least once a week) a technical "blip" in service from them where the internet would just "drop-off" for about 30 seconds, the then modem would take another 2-odd minutes to fully reconnect. Always happened in the middle of a client job.

Speed, Technical Support:

We were one of the last premises to be fitted with fibre to the house. We opted for the fastest speed (100mbps) with 1Tb download and with no other add-ons as I work from home and need a fast service; I also work with rather large files as well.

After about a week I was suspicious as it didn't seem that much faster than when we were on with ADSL2+. After performing multiple speed tests it was confirmed we were achieving about 1/4 the download speed than what we were paying for.

Calls to support only had them blame firstly my computer (claiming it because it was wifi to the modem - but actually no - it was connected via Ethernet cable), then blamed the modem itself (interesting as it was a Belong-supplied modem). No resolve here.

Value for money:

Rubbish. It's like we paid for first-class but got bumped to economy without a sorry or anything.


Conclusion.

Give this a miss.
  • Speed Score
    3
  • Reliability Score
    2
  • Support Score
    1
  • Value Score
    7
I signed up with belong as I only needed internet with max 1 year contract and they were cheap for my basic data requirement with no installation fee. Thinking BELONG is the sister company of Telstra, I would expect some service, but that wasn't the case. Speed keeps fluctuating and they limit to the speed to 10mbps and will ask you to pay more for speed. My ADSL2+ speeds were even better than Belong on NBN.
There has been internet outage twice for the whole day, no apologies or credits given for their faults. I have spent over 4 hours to speak with a person on phone, it seemed they only had one person, even if there wasn't any outage. I would ask people to stay away from them. Telstra is a way better when it comes for a service.