• Service ADSL
  • Location Sydney
  • Activation 10+ days
  • 3.5
  • Speed Score
  • Reliability Score
  • Support Score
  • Value Score
- Set up process is very very very long, not days, not weeks but easily more than one month! and not really getting any help from customer service operators. All operator will promise you they do everything they can to help, but nothing happens. And they like to tell you lines like "there's nothing I can do here"

- The connection was reliable

- 0 out of 10 satisfaction with the customer service and support! very polite customer service/support team, but they get nothing done for you, NOTHING! they can't solve problems. and they don't contact you to let you know what's happening, for example, if a connection is not complete, nobody calls you or email you, you have to take the initiative to call and find out, even tho they can't really tell you what's actually happening, what the problem is but keep on promising you another day and keep procrastinating.

Overall this is the worst customer experience I have ever experienced in my life, period.
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