• Service ADSL2+
  • Location Perth
  • Activation 10+ days
  • 2.5
  • Speed Score
  • Reliability Score
  • Support Score
  • Value Score
ADSL2+ internet itself is OK. Not great speed but it's ADSL. To be expected. But the internet mostly functioning gets them their one star. The service from belong themselves however? I don't feel that I have enough negative adjectives to describe this organisation.
Three missed tech appointments. No word, they knew nobody had picked up my jobs on a Friday and still left me waiting around on the Saturday. (between those and phone calls I'm at about 16hrs of my life wasted with no apology) Didn't inform me when they were going to Bill me, just took it from my account without any prior notice leaving me $10 dishonour fee when it went over... No records of my calls to discuss, no records of staff logging that I may be entitled to a refund. No record of anything that may inconvenience them.
Customer service 0*
Internet connection itself 3*
Pricing 1* ($100 per month!)
Modem quality ($60 felt very very cheap, gets overwhelmed easily) 2*
Overall a 1* organisation I will not touch again with a ten foot barge pole.
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