• Service ADSL2+
  • Location Others
  • Activation 10+ days
  • 1.75
  • Speed Score
  • Reliability Score
  • Support Score
  • Value Score
We’ve been disappointed by the speed of ADSL. It’s been running approximately 2 mbps when it should be 14. We called Belong who sent out a technician only to discover that Belong wouldn’t be able to fix the problem and that we would have to get our own technician. I called again to cancel the service which they ended up writing a note to our name to end the service Sept 1st. I changed my mind in August because at least the cost is cheap so why risk getting a more expensive service without getting faster internet, right? So I called up Belong again to continue our service rather then ending it in Sept. the rep said he had taken care of it. Well guess what? Our WiFi shuts down Sept 1st and the app states that we currently don’t have any active broadband services. I just called Belong AGAIN and this time, the rep puts in a request to restart our service. I asked how long it would take and he said 7 business days. REALLY? After wasting hours of time on the phone talking to a rep to continue our service with Belong, this is what happened. Thanks for not following up with what you said and now we’ve paid to not have internet for who knows long. I really should have just paid $200 to switch to Optus or someone else. Waste of time but I guess that’s price you pay for cheaper rates....
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