Terrible service. Avoid like the plague! We moved into a new house in the South Eastern suburbs and Belong was supposed to set up the NBN for us. After having their modum for around 4 weeks with still no progress, we moved to TPG. TPG set it up within a couple of days. As said by reviewers, there was no genuine follow up despite us calling Belong every couple of days to question why the internet had still not been activated. They constantly blamed the NBN, without giving us any rationale for why it was taking so long. I also recently discovered Belong have charged us twice for internet, since cancelling the service.