Belong
Belong also known as a brand launched by Telstra in 2013 and has been running since then. Belong is one of the cheapest ISP which is significantly cheaper than it’s present (Telstra). However, it’s limited in offering with ADSL2 and NBN available only with the side inclusion of Belong Voice. Belong also offers budget month-to-month packages as well.
Overall Rating 4

Belong Reviews(59) Write Review

  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
The customer service I have experienced with this company was the worst I have ever come across, not only did we have to call belong 6 times in a week due to them putting the wrong address in the system and no one seemed to be educated enough in their role to fix it, they kept trying to lie/ play dumb and put it on me however at no point had I given them the address they’d had put in their system. But from what it seems they’re building the same rep with everyone... 0/10 would not recommend
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
The customer service I have experienced with this company was the worst I have ever come across, not only did we have to call belong 6 times in a week due to them putting the wrong address in the system and no one seemed to be educated enough in their role to fix it, they kept trying to lie/ play dumb and put it on me however at no point had I given them the address they’d had put in their system. But from what it seems they’re building the same rep with everyone... 0/10 would not recommend
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
The customer service I have experienced with this company was the worst I have ever come across, not only did we have to call belong 6 times in a week due to them putting the wrong address in the system and no one seemed to be educated enough in their role to fix it, they kept trying to lie/ play dumb and put it on me however at no point had I given them the address they’d had put in their system. But from what it seems they’re building the same rep with everyone... 0/10 would not recommend
  • Service ADSL2+
  • Location Others
  • Activation 10+ days
  • 1.25
  • Speed Score
    2
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
So unreliable i didn't have internet for 2 months and nobody didi anything about that. On the phone everybody was just truing to lie to you and hang up the phone as soon as posible. When i disconected my servixe qirh belong i ask them if thay can change my account name because there was a mistake in my name and i need it to be corrected, they told me that they cant do anything for me just because i have disconected from belong. Never again and i will tell every person who is looking for internet to never get belong.
  • Speed Score
    3
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Can’t cancel the internet
I have them for a year and I’m going back to my country and they don’t help me to cancel
Try by email , phone and chat
And no one support me.
Don’t know what to do
  • Service ADSL2+
  • Location Sydney
  • Activation 8 days
  • 2
  • Speed Score
    4
  • Reliability Score
    1
  • Support Score
    2
  • Value Score
    1
Service connected 2 months ago, however could not connect to the internet. Still waiting to hear from the level 2 technician regarding the issue, even after 4 calls to follow up. Pitiful at best.
  • Speed Score
    4
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Worked fine for about a week then cut out randomly in a storm and it’s now been 3 weeks and belong has sent NBN to my house twice now and both times have said it was the modem and belong refuse to send me a new one because ‘everything is fine on their end’ how can it be when I have no internet? Avoid them they absolutely terrible
  • Service ADSL2
  • Location Sydney
  • Activation 7 days
  • 5.5
  • Speed Score
    10
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    10
3 months with no internet everytime i call i get theres an outage in the area (there is no outage in the area) iv been trying to call to get the service disconnect and there has been no answer or you get hung up on no a happy belong customer here
  • Service ADSL2+
  • Location Adelaide
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Six weeks and still waiting for connection. Terrible customer service. Every time I report issues they just tell me they've fixed the issue
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
STAY well away from belong , they took small amount money out of my account each month with out my permission and without any notice no message no mms and no written arthurisation I had to block them from my account