Belong also known as a brand launched by Telstra in 2013 and has been running since then. Belong is one of the cheapest ISP which is significantly cheaper than it’s present (Telstra). However, it’s limited in offering with ADSL2 and NBN available only with the side inclusion of Belong Voice. Belong also offers budget month-to-month packages as well.
Overall Rating
4
Belong Reviews(75) Write Review
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Service NBN Tier 2
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Location Gold Coast
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Activation 10+ days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
Terrible service. Modem appeared in two days but service wasn’t connected. After two weeks I have got sick of lies and broken promises from the belong call centre. They have no way of escalating problems and simply quote that someone will call in the next 48 hours. They don’t call.
They need a royal commission. In my experience this company should be banned from operations in Australia as they do fulfill their obligations.
They need a royal commission. In my experience this company should be banned from operations in Australia as they do fulfill their obligations.
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Service NBN Tier 3
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Location Bathurst
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Activation 1 days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
Connection process was a shambles
Did not receive the modem after waiting 20 days
so I cancelled service.
The first call, they forgot to order modem, 2nd call they sent to the old (disconnected) address, 3rd call sorry it hasnt left the distribution centre waited 7 days and still hasnt left distribution.
Did not receive the modem after waiting 20 days
so I cancelled service.
The first call, they forgot to order modem, 2nd call they sent to the old (disconnected) address, 3rd call sorry it hasnt left the distribution centre waited 7 days and still hasnt left distribution.
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Service Mobile Broadband
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Location Adelaide
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Activation 10+ days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
Purchased a prepaid Sim and activated it with my Paypal account. They automatically set up the monthly payment without informing anything. No option to cancel the service or remove payment method in the mobile app that was used to activate the sim. The only way to cancel is to call them.
Absolutely terrible experience. For everyone, this service is trying to take money without notifying you and of course blaming on you not reading the term& condition. The Sim was marketed as prepaid for you to feel safe but was actually a postpaid service and trying to take money from you every month. Stay away from this company!
Absolutely terrible experience. For everyone, this service is trying to take money without notifying you and of course blaming on you not reading the term& condition. The Sim was marketed as prepaid for you to feel safe but was actually a postpaid service and trying to take money from you every month. Stay away from this company!
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Service NBN Tier 3
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Location Sydney
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Activation 10+ days
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Speed Score
2
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Reliability Score
2
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Support Score
2
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Value Score
2
Ordered 3 services for 3 different apartments and received one modem. Other two are still coming some 11 business days later. False advertising go elsewhere. It happened to me a few months ago as well.
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Service NBN Tier 2
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Location Townsville
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Activation 1 days
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Speed Score
9
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Reliability Score
10
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Support Score
9
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Value Score
9
I contacted Belong ISP today regarding my accounts and payments. I spoke with Jason, who was very helpful. So from the 1st of November, 19. All should be sorted out and up to date, no worries.
Thank you so much for your Help. It was though quite difficult to find your Phone number in the first instance. Belong 1300-235-664.
Thank You, Cheryl Townsend.
Thank you so much for your Help. It was though quite difficult to find your Phone number in the first instance. Belong 1300-235-664.
Thank You, Cheryl Townsend.
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Service ADSL2+
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Location Others
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Activation 10+ days
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Speed Score
2
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Reliability Score
2
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Support Score
1
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Value Score
2
We’ve been disappointed by the speed of ADSL. It’s been running approximately 2 mbps when it should be 14. We called Belong who sent out a technician only to discover that Belong wouldn’t be able to fix the problem and that we would have to get our own technician. I called again to cancel the service which they ended up writing a note to our name to end the service Sept 1st. I changed my mind in August because at least the cost is cheap so why risk getting a more expensive service without getting faster internet, right? So I called up Belong again to continue our service rather then ending it in Sept. the rep said he had taken care of it. Well guess what? Our WiFi shuts down Sept 1st and the app states that we currently don’t have any active broadband services. I just called Belong AGAIN and this time, the rep puts in a request to restart our service. I asked how long it would take and he said 7 business days. REALLY? After wasting hours of time on the phone talking to a rep to continue our service with Belong, this is what happened. Thanks for not following up with what you said and now we’ve paid to not have internet for who knows long. I really should have just paid $200 to switch to Optus or someone else. Waste of time but I guess that’s price you pay for cheaper rates....
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Service NBN Tier 1
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Location Others
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Activation 10+ days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
Worst internet service provider. Activation took 1 month. I am paying for 50 mbps, actual speed is 6 mbps when i do speed test. Better to avoid Belong
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Service NBN Tier 1
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Location Brisbane
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Activation 7 days
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Speed Score
4
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Reliability Score
1
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Support Score
1
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Value Score
1
Worst customer service I’ve ever received. Called belong regarding a few issues I had but was brushed off and told a different story.
All these promotional codes you find online don’t apply so beware. Support is so crap, they offered no alternative or solution! I just got brushed off and hung up on
All these promotional codes you find online don’t apply so beware. Support is so crap, they offered no alternative or solution! I just got brushed off and hung up on
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Service NBN Tier 1
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Location Brisbane
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Activation 7 days
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Speed Score
4
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Reliability Score
1
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Support Score
1
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Value Score
1
Worst customer service I’ve ever received. Called belong regarding a few issues I had but was brushed off and told a different story.
All these promotional codes you find online don’t apply so beware. Support is so crap, they offered no alternative or solution! I just got brushed off and hung up on
All these promotional codes you find online don’t apply so beware. Support is so crap, they offered no alternative or solution! I just got brushed off and hung up on
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Service NBN Tier 2
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Location Others
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Activation 10+ days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
9
Avoid them if possible. After two months still didn't connected to NBN service. Finally change provider and they organise installation tech within 2 days.
Poor customer service, all of them i will follow it up for you seems like they finish their shift and see ya later.
Very disappointed with their handling.
Their mobile service is rubbish as well. You have no where to contact them. Online portal always need more info. Their mobile data speed less than their competitor.
Overall rubbish.
Poor customer service, all of them i will follow it up for you seems like they finish their shift and see ya later.
Very disappointed with their handling.
Their mobile service is rubbish as well. You have no where to contact them. Online portal always need more info. Their mobile data speed less than their competitor.
Overall rubbish.
