Belong
Belong also known as a brand launched by Telstra in 2013 and has been running since then. Belong is one of the cheapest ISP which is significantly cheaper than it’s present (Telstra). However, it’s limited in offering with ADSL2 and NBN available only with the side inclusion of Belong Voice. Belong also offers budget month-to-month packages as well.
Overall Rating 4

Belong Reviews(39) Write Review

  • Service ADSL
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Don't do the same mistake than me, don't join belong it's the worst ADSL I ever had. Internet keeps crashing every 20 min. If you ask them to fix the problem they don't even answer to the email.
  • Service ADSL
  • Location Melbourne
  • Activation 10+ days
  • 1.25
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    2
  • Value Score
    1
Too bad. You pay for getting slow internet, cant even watch youtube. The termination fee seems like illegal. DONT USE BELONG IF YOU HAVE OTHER OPTION
  • Speed Score
    2
  • Reliability Score
    2
  • Support Score
    5
  • Value Score
    2
This has got to be the most unreliable NBN out there pay good money for rubbish connection funny part is there is a max speed but we’re they get away with the rip off is there is no min speed so they can promise you a Ferrari but deliver you a clapped out junker and tell you this is what you pay for
  • Service ADSL
  • Location Sydney
  • Activation 10+ days
  • 3.5
  • Speed Score
    5
  • Reliability Score
    5
  • Support Score
    1
  • Value Score
    3
- Set up process is very very very long, not days, not weeks but easily more than one month! and not really getting any help from customer service operators. All operator will promise you they do everything they can to help, but nothing happens. And they like to tell you lines like "there's nothing I can do here"

- The connection was reliable

- 0 out of 10 satisfaction with the customer service and support! very polite customer service/support team, but they get nothing done for you, NOTHING! they can't solve problems. and they don't contact you to let you know what's happening, for example, if a connection is not complete, nobody calls you or email you, you have to take the initiative to call and find out, even tho they can't really tell you what's actually happening, what the problem is but keep on promising you another day and keep procrastinating.

Overall this is the worst customer experience I have ever experienced in my life, period.
  • Service ADSL2+
  • Location Brisbane
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
worst customer service iv EVER delt with. Asked for my service to be moved to my new address. was told 3-7 days, 3 weeks later still not connected and now they are telling me the technician won't be out until the end of the month and then will have to wait another 7 days after that!!! definitely wouldn't reccomend
  • Speed Score
    1
  • Reliability Score
    2
  • Support Score
    3
  • Value Score
    2
Extremely slow internet 0.54mbps for the past few days, impossible to watch tv. Drops out continuously,
  • Speed Score
    4
  • Reliability Score
    4
  • Support Score
    1
  • Value Score
    1
On an NBN plan $70 per month, slowest speed ever. There are other plans out there with different companies that promise 5 x the basic speed. I called up and they said it is within range at 9 mbps when the maximum on contract states 25 mbps something around that range.

Set up process was fast except they lost the modem in the post but sent another one and i was up and running within a week.

I had issues streaming and gets worse during certain times. I ended up having to go to uni or work on weekend to have smokth running internet and occassionally just use my phone to watch or stream things on 4g.

It is billed on the 1st of the month, hence you pay the entire month ahead. I called to disconnect on the 28th at 12pm and as its easter they have no one to disconnect so they did it on the day. Which means by principal they should pay me back 2.5 days pro rata but al i got from the customer service stafff was "its 2 days so?" so i said if i pay for another month but use it for 5 days do i get a credit, and it replied "no". Rude customer service, and complained further via facebook and they were deflecting and not addressing my complaint.

When you rent a property and move out on a sunday, the realestate does not say to you "oh no one is working on sunday so you need to move out on friday and we will still charge you for the month", customer service department are arrogant and difficult to deal with.

I am really upset at this company and got locked into a contract with them also did not have a good experience with their rude phone department or the people whom responds to they facebook messages. I have lodged a complaint with the TIO.
  • Service ADSL2
  • Location Others
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
DO NOT USE BELONG. My husband is a penny-pincher, so we went with these guys. It has been NOTHING but stress and dead ends. We both would pay more just to be able to get decent support when needed.

Internet has currently been out for 41 hours. Was told that the wait time for support on the phone was under 5 minutes. Ive currently been on hold for 1 hour 10 mins, and still am on hold as im writing this.

Was asked on twitter to send a DM with account details. I did, and I received no response until I tweeted at them again. The response was all fluff and no content. I responded to their message and still havent received a satisfactory response, despite multiple tweets, dms, and calls to support.

The first few times we called support they had actually TURNED THEIR PHONE OFF, and there was no one available for online chat! As soon as there is a problem with their service they cut off every means of communication and hide.

Reliability and speed are an absolute joke. The internet cuts out for no reason whenever it likes, and often cuts out 5-20 times in 10 mins.

We are immediately changing our isp. We dont have any ETA for a fix, and they refuse to offer any sort of decent support. Ive never been more angry in my life.

These assholes run their business like cowards.
  • Service ADSL2
  • Location Melbourne
  • Activation 10+ days
  • 2
  • Speed Score
    4
  • Reliability Score
    1
  • Support Score
    2
  • Value Score
    1
Please add 0 star option for crap like Belong.
Since Sep 17 (4 Months) I have logged more then 10 complaints for the same issue. Since 2018, 3 complaints in 2 weeks.
Internet goes off. Red internet light. No ADSL light. I call belong. They do tests. Confirm internet not working and arrange a Tech visit on certain date.
Now this is interesting. Exactly 1 day before tech's visit internet starts to work (happened liked that 7 - 8 times). Tech visits next day. Says he has been working in this for an hour ouside, it's all fixed and you won't have any complaints after this.
Before a forthright internet dies again. Same process is repeated exactly.
Not logging complain today (died again this morning). Instead going to Optus and cancelling this miserable piece of crap out of my life.
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
This has to be the worse internet provider in Australia. I should have listened to the other 2000 bad reviews on this provider.
The internet is so so so sooooo slow and it drops out at least once a minute. The staff are so rude and really unhelpful, honestly this company is the definition of a scam! So much regret. My dial up internet was quicker then this. Whatever you do, do not go with this provider, listen to the other reviews!!!!!