Belong
Belong also known as a brand launched by Telstra in 2013 and has been running since then. Belong is one of the cheapest ISP which is significantly cheaper than it’s present (Telstra). However, it’s limited in offering with ADSL2 and NBN available only with the side inclusion of Belong Voice. Belong also offers budget month-to-month packages as well.
Overall Rating 4

Belong Reviews(72) Write Review

  • Service ADSL2
  • Location Melbourne
  • Activation 1 days
  • 2
  • Speed Score
    5
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
These guys are shit! Internet drops out every day! I call them and they tell me it won’t happen again! Works for a while then drops out again! I feel like Bill Murray on Groundhog Day!
  • Service ADSL2
  • Location Melbourne
  • Activation 1 days
  • 2
  • Speed Score
    5
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
These guys are shit! Internet drops out every day! I call them and they tell me it won’t happen again! Works for a while then drops out again! I feel like Bill Murray on Groundhog Day!
  • Service ADSL
  • Location Melbourne
  • Activation 10+ days
  • 1.25
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    2
This is the worst internet provider I have ever had the misfortune to encounter. From February - April the internet and wifi has flickered on and off several times a day. Upon numerous calls and time wasted, nothing has actually been resolved. You are passed from person to person on the phone and then told soemone will call you back, which they don't do. Now for the last 6 days my internet has been COMPLETELY down, consistently. Cannot access it at all. They have said they will send a technician out, (this should have been done 6 days ago when I reported the issue) and they have no idea when the issue will be resolved. They also added 12 months to my contract without telling me when I moved house. An internet provider that doesn't provide internet. What a service.
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
The customer service I have experienced with this company was the worst I have ever come across, not only did we have to call belong 6 times in a week due to them putting the wrong address in the system and no one seemed to be educated enough in their role to fix it, they kept trying to lie/ play dumb and put it on me however at no point had I given them the address they’d had put in their system. But from what it seems they’re building the same rep with everyone... 0/10 would not recommend
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
The customer service I have experienced with this company was the worst I have ever come across, not only did we have to call belong 6 times in a week due to them putting the wrong address in the system and no one seemed to be educated enough in their role to fix it, they kept trying to lie/ play dumb and put it on me however at no point had I given them the address they’d had put in their system. But from what it seems they’re building the same rep with everyone... 0/10 would not recommend
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
The customer service I have experienced with this company was the worst I have ever come across, not only did we have to call belong 6 times in a week due to them putting the wrong address in the system and no one seemed to be educated enough in their role to fix it, they kept trying to lie/ play dumb and put it on me however at no point had I given them the address they’d had put in their system. But from what it seems they’re building the same rep with everyone... 0/10 would not recommend
  • Service ADSL2+
  • Location Others
  • Activation 10+ days
  • 1.25
  • Speed Score
    2
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
So unreliable i didn't have internet for 2 months and nobody didi anything about that. On the phone everybody was just truing to lie to you and hang up the phone as soon as posible. When i disconected my servixe qirh belong i ask them if thay can change my account name because there was a mistake in my name and i need it to be corrected, they told me that they cant do anything for me just because i have disconected from belong. Never again and i will tell every person who is looking for internet to never get belong.
  • Speed Score
    3
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Can’t cancel the internet
I have them for a year and I’m going back to my country and they don’t help me to cancel
Try by email , phone and chat
And no one support me.
Don’t know what to do
  • Service ADSL2+
  • Location Sydney
  • Activation 8 days
  • 2
  • Speed Score
    4
  • Reliability Score
    1
  • Support Score
    2
  • Value Score
    1
Service connected 2 months ago, however could not connect to the internet. Still waiting to hear from the level 2 technician regarding the issue, even after 4 calls to follow up. Pitiful at best.
  • Speed Score
    4
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Worked fine for about a week then cut out randomly in a storm and it’s now been 3 weeks and belong has sent NBN to my house twice now and both times have said it was the modem and belong refuse to send me a new one because ‘everything is fine on their end’ how can it be when I have no internet? Avoid them they absolutely terrible