Belong Reviews(75) Write Review

worst customer service iv EVER delt with. Asked for my service to be moved to my new address. was told 3-7 days, 3 weeks later still not connected and now they are telling me the technician won't be out until the end of the month and then will have to wait another 7 days after that!!! definitely wouldn't reccomend

Extremely slow internet 0.54mbps for the past few days, impossible to watch tv. Drops out continuously,

On an NBN plan $70 per month, slowest speed ever. There are other plans out there with different companies that promise 5 x the basic speed. I called up and they said it is within range at 9 mbps when the maximum on contract states 25 mbps something around that range.

Set up process was fast except they lost the modem in the post but sent another one and i was up and running within a week.

I had issues streaming and gets worse during certain times. I ended up having to go to uni or work on weekend to have smokth running internet and occassionally just use my phone to watch or stream things on 4g.

It is billed on the 1st of the month, hence you pay the entire month ahead. I called to disconnect on the 28th at 12pm and as its easter they have no one to disconnect so they did it on the day. Which means by principal they should pay me back 2.5 days pro rata but al i got from the customer service stafff was "its 2 days so?" so i said if i pay for another month but use it for 5 days do i get a credit, and it replied "no". Rude customer service, and complained further via facebook and they were deflecting and not addressing my complaint.

When you rent a property and move out on a sunday, the realestate does not say to you "oh no one is working on sunday so you need to move out on friday and we will still charge you for the month", customer service department are arrogant and difficult to deal with.

I am really upset at this company and got locked into a contract with them also did not have a good experience with their rude phone department or the people whom responds to they facebook messages. I have lodged a complaint with the TIO.

DO NOT USE BELONG. My husband is a penny-pincher, so we went with these guys. It has been NOTHING but stress and dead ends. We both would pay more just to be able to get decent support when needed.

Internet has currently been out for 41 hours. Was told that the wait time for support on the phone was under 5 minutes. Ive currently been on hold for 1 hour 10 mins, and still am on hold as im writing this.

Was asked on twitter to send a DM with account details. I did, and I received no response until I tweeted at them again. The response was all fluff and no content. I responded to their message and still havent received a satisfactory response, despite multiple tweets, dms, and calls to support.

The first few times we called support they had actually TURNED THEIR PHONE OFF, and there was no one available for online chat! As soon as there is a problem with their service they cut off every means of communication and hide.

Reliability and speed are an absolute joke. The internet cuts out for no reason whenever it likes, and often cuts out 5-20 times in 10 mins.

We are immediately changing our isp. We dont have any ETA for a fix, and they refuse to offer any sort of decent support. Ive never been more angry in my life.

These assholes run their business like cowards.

Please add 0 star option for crap like Belong.
Since Sep 17 (4 Months) I have logged more then 10 complaints for the same issue. Since 2018, 3 complaints in 2 weeks.
Internet goes off. Red internet light. No ADSL light. I call belong. They do tests. Confirm internet not working and arrange a Tech visit on certain date.
Now this is interesting. Exactly 1 day before tech's visit internet starts to work (happened liked that 7 - 8 times). Tech visits next day. Says he has been working in this for an hour ouside, it's all fixed and you won't have any complaints after this.
Before a forthright internet dies again. Same process is repeated exactly.
Not logging complain today (died again this morning). Instead going to Optus and cancelling this miserable piece of crap out of my life.

This has to be the worse internet provider in Australia. I should have listened to the other 2000 bad reviews on this provider.
The internet is so so so sooooo slow and it drops out at least once a minute. The staff are so rude and really unhelpful, honestly this company is the definition of a scam! So much regret. My dial up internet was quicker then this. Whatever you do, do not go with this provider, listen to the other reviews!!!!!

Belong - making the National Broadband Network.. Not-Work. This company is a waste of time and money. Search for yourselves for many, many thousands of Australians who have rated it to receive an average of one star (and should probably be below) on pretty much any and every Telco reviewing site. I'm not even exaggerating. Their customer service doesn't exist, wait lines on the phone that never end, never respond to emails and a service that works for only about 10 minutes then cuts out - see for yourselves. I'm trying to cancel it through the ombudsman but suggest no one else waste their time by signing up ; any other provider is worth the extra cash. Please respond to my emails Belong so I can cancel your service without any ridiculous termination fees for something you never provided.

I signed up to Belong in the belief that, being part of Telstra, they would offer a superior service and quality to other ADSL providers. I was very mistaken, and the following issues are a chronological sequence of all the missteps that the company has trodden:

1) Set up date was for 22/12/17. We were advised by the sign up agent that we would receive the modem a few days prior to this date. It did not arrive until a week later.

2) We were not advised at any point during the set up process that we required proof of occupancy at the new address that we moved into. Once we checked online, and called Belong, we provided the requisite documents on the same day. Documents were not processed for another 3 days.

3) After docs were processed, we were told to wait a further 10 days for the connection process. We called again to enquire why this would wake so long and if there was anything that could be done to expedite the process. Customer Service Rep (CSR) was not responsive, and said all we could do was wait.

4) Called again 5 days later to check on status. CSR was, on this occasion, much more helpful and indicated that all we needed to do was contact the previous tenant of the property to disconnect the line. As it was the disconnection process, not the connection process, that resulted in the delay. Same question posed to the CSR, yet 2 different responses.

5) After the previous tenant was contacted and disconnected their line, the Belong service should have been activated. This was indicated on our account status on the Belong website. However, we did not receive any SMS as we expected after 2 further days of waiting.

6) Called Belong, told by the CSR that the status was still showing as "open" on Belong's end, and that status had now changed and we would have to wait a further 2 days. Had we not called, I do believe we would not have received any update from belong, as was apparent throughout the whole process.

7) After 2 days, we received the SMS saying service is active. Tested the ADSL connection as per instructions. It did not work. Called Belong, told that this is "usually the case with new connections and happens all the time". Advised that we will receive an SMS within 48 hours. If this is an expected issue with new connections, why is it not addressed?!?!

It has now been 3 weeks and we still have no internet connection.

Throughout this whole process, it is clear to us Belong:

a) Has no interest in their customers once they are signed up and enrolled into a contract
b) Does not take any proactive measures to resolve issues - a sign of incompetence
c) Employs CSRs that give mixed responses, or do not have the answers, and that the CSRs are not empowered to do anything for customers, apart from pushing items down the queue.

Unfortunately, judging by public reviews, it looks like we are not the only customers to have a bad experience.

DON'T USE BELONG!! Belong you are by far the worst company i have ever dealt with and everyone deserves to know BEFORE starting a contract with you.
I was moving houses and notified them on the 9th of December 2017, now apparently my address didn't exist in their system yet which is OKAY because in ONLY 5 days it would be on there system ready to go and less than 5 days later internet will be working for us. WRONG! it took 3 weeks to register my address, now unfortunately for me i am in a 12 month contract with them so who cares if they take their time because i have to pay anyway right!
After 3 weeks of calling them everyday, after endless promises they would call me back but never doing so, I was finally told internet would be active and ready to go on the 1st of January, WRONG AGAIN. i received a message this morning and called to confirm they have now pushed back the date to the 30th of January 2018. THIS IS NOW 2 MONTHS OF NO SERVICE! and guess what you call them AND THERE IS AGAIN NOTHING THEY CAN DO.
Its gets better though, there joke of a complaints team who i lodged a complaint with 3 weeks ago now STILL HAVEN'T CONTACTED ME, as all i want now is to go with ANY OTHER provider who can have me set up in less than a week.
BELONG YOU ARE A CHEAP AND NASTY COMPANY, PEOPLE NEED TO KNOW!
DON'T USE BELONG, STEER CLEAR IF YOU ACTUALLY WANT AN INTERNET YOU CAN USE.

It's been a month since connection and I've had service for less than a quarter of that time. Try calling them and when they offer to call you back they don't. Call back when nothing has been done and operator says no data on her screen and needs you to provide it all again. Only after pushing her does she find it from previous call. Still no fix to internet. Waste of time and money, save yourself!