• Service Cable
  • Location Gold Coast
  • Activation 10+ days
  • 4
  • Speed Score
  • Reliability Score
  • Support Score
  • Value Score
Terrible treatment of loyal customers. I've moved twice taking dodo with me. $600 setup fees was the latest move installing NBN cable including the modem, the first month up front etc. Didn't mind that. But recently when I haven't had the money in there I got a barring notice. I sent an email saying why isn't it a courtesy notice when within the same month they take the money out anyway. I told them I've been a long time customer and feel like a criminal instead of a valued customer. Their reply was, if you decide to end your contract you are obligated to pay the termination fees. Confirming my assumption that they don't care about their customers. The service itself has been fine. I haven't had a problem with it. So if you don't care about customer service id recommend them. But if customer service matters to you, then you wont find it with dodo. They are terrible to their loyal customers.
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