Dodo Reviews(38) Write Review

Our internet were sometimes slow and sometimes fast. Before we only have ADSL2 at our other house and it's so super slow even though we have restarted it. Now we have NBN in a different suburb and It has improved although the extra payment is big. The internet sometimes just shuts down suddenly and it can only reach in one of our rooms because sometimes we go to a the farthest room and there is no internet. When you try to contact support, it takes ages for them to answer the call and most customer service talk to you disrespectfully.

I paid my account and then was told it will take them 48hrs to reactivate it! Like what the actual fuck?!

Dodo have shown to be dishonest, pushy, take money willy nilly. My solution has been to cancel my credit card and have a new card issued. Dodo no longer has access to my money and now I feel in charge of my bills. Dodo still huffs and puffs making threats and demands but I pay my bills and nothing dodo can do. Once contract expires bye bye dodo just like its avian namesake.

Downsides are the network coverage and customer service is frustating. I notice it is a bit slow during the peak hours. It's cheap but not that great. I am thinking about possibly changing providers in a couple of months.

My broadband is not bad. My only issue is that there is very low coverage in my room but works just fine down in the living area. Sometime the connection will drop out and it is hard to contact customer service at times, as it takes a while to get connected to an operator. Overall it is good and I am happy with my provider. Compared to other companies I have been with it is not bad and I don't have much complaints apart from the network coverage and drop outs. Customer service could be a bit better, but overall I'm happy.

Terrible treatment of loyal customers. I've moved twice taking dodo with me. $600 setup fees was the latest move installing NBN cable including the modem, the first month up front etc. Didn't mind that. But recently when I haven't had the money in there I got a barring notice. I sent an email saying why isn't it a courtesy notice when within the same month they take the money out anyway. I told them I've been a long time customer and feel like a criminal instead of a valued customer. Their reply was, if you decide to end your contract you are obligated to pay the termination fees. Confirming my assumption that they don't care about their customers. The service itself has been fine. I haven't had a problem with it. So if you don't care about customer service id recommend them. But if customer service matters to you, then you wont find it with dodo. They are terrible to their loyal customers.

I've been with Dodo since Aug/2016, and it really one of the worst experience I’ve ever been lived, when i bought my ADSL 2 line they told me that i will get a speed of 13Mbps, but unfortunately each time i test the speed i found it around 4Mbps. I contact the technical support so many times and each time they told me they could not determine what is causing the problem. And each time they offer me to cancel the contract as they can’t solve the problem.

For me as a network and systems engineer with 11 years’ experience I now good that ADSL service is a shared service and you will never get the speed that your ISP offer, but I always know that if the speed dropped less than 50% then defiantly there is technical problem. In my case and as I am dealing with reseller “not directly with the ISP” I believe that DODO technical team have limited access to their customer’s infrastructure and therefore when you call DODO technical support they always tell you that they need some time to contact the provider and check for problem.

I also believe that I got the better price that other ISPs and reseller cannot beat and this is why I am still living with this problem especially I looked the internet for other ISPs review and I did not find anything else better.
Another bad thing that start happening three weeks ago, is the drop out in the line. Every day I have two to three service drop out and each time last for 3-5 minutes and when I got the service back again I got it toooooooo slow (less than 1Mbps) and in this case I turn off the modem for 5 minutes and start it again to get my 4Mbps

After checking my own lines and modem I found that my problem is all about line congestion and when I told DODO about that they keep telling me that they contacted Telstra and checked the congestion and found that the number of users connecting to server in peak hours are within the normal usage and they keep my line under monitoring for a couple of days then they back and tell me again we can’t fix your problem and offer me to cancel the contract without paying the termination fees.

The conclusion is that I highly recommend to deal always with the Internet Service Provider directly; so, you will be able at least to get a convincing justification for your technical problems which help you more to get the proper solution.

Stay away from these Liars!

I signed up in January for a 24 month ADSL plan. It was reasonably easy and fast to set up. Service has been fast enough for my needs.

My issue with them is they offered me a great promo deal which was supposed to be credited to my account on my second bill. Nothing showed up. I contacted customer support thinking it would be an easy fix and was told I would not be getting my promised credits because "there were no notes on my account." I took notes of my phone call when I signed up, employee spoke to, date and time of call and nothing. I didn't realise I should have recorded it to.
Telstra may be more expensive, but customer service is far superior and you get what you pay for. Please do not sign up for dodo.

I have being with dodo for many years purely due to their prices. I haven't really had any issues with them before and they have been good.
Pros
-cheap prices
-reliable
-helped me get out of a contract by paying a lesser fee as I felt I was pressured into signing up to them for a 24month contract

Cons
-calls from different dodo people who then apologise due to ringing about the same thing that was dealt with the day before (has happened a few times)
- the constant phone calls and pestering when you want some time to think about the plans
-nbn prices were disappointing compared to other telcos hence me changing over to another one
- some congestion and slow speeds every now and then

In conclusion I did enjoy using dodo for my adsl for many years due To the affordability and felt like i was worth the cons at the time. Unfortunately the NBN plans were a let down and they tried to sell me thier $64 plan to me at the same price saying it was a deal made just for me as a long term customer (which annoyed me) so I am no longer with them.

The initial set-up to install my ADSL hardly went smooth. I had to get it done twice before it started working. I had to be on the phone for ages with Dodo while they resolve this issue. With the billing, I was once billed for a wrong item. I had to call them and they removed that item from my bill. It was inconvenient that I have to fix a mistake they made. Dodo calls me occasionally to offer products and try to upsell to me. They also have a rewards program for existing clients with discounts for gift vouchers, movie tickets, etc., which is great to use. The internet speed is mediocre and varies. It's certainly not high speed. Video streaming can lag sometimes. Sometimes it just continues on with no lagging especially during non peak hours.