Exetel started their journey in early 1990s as a technology consulting company, but soon with time, turned into one major ISP and offers products like ADSL, ADSL2+, NBN, VoIP and several other internet services to customers across Australia. With over 110,000+ customers, it’s one of the largest ISP in the country. Should there be any issues or need reviews on exetel then we’ve provided them below.
Overall Rating
6
Exetel Reviews - ADSL(2) Write Review
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Service ADSL2
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Location Others
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Activation 10+ days
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Speed Score
9
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Reliability Score
9
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Support Score
6
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Value Score
5
I live in an area where there are limited options due to the fibres installed by Telstra. Exetel is the only provider I was able to find that could offer an unlimited broadband plan.
Pros: My experience is that the connection is usually rather fast and always reliable.
Cons: There is a long waiting period for activation. Furthermore, when I tried to change payment methods I found that the customer service I received was fairly average.
At the end of the day, I am thankful for the fact that I have a reliable and relatively fast connection with unlimited download, but would suggest improvements for customer service, particularly because some customers are paying more based on where they live.
Pros: My experience is that the connection is usually rather fast and always reliable.
Cons: There is a long waiting period for activation. Furthermore, when I tried to change payment methods I found that the customer service I received was fairly average.
At the end of the day, I am thankful for the fact that I have a reliable and relatively fast connection with unlimited download, but would suggest improvements for customer service, particularly because some customers are paying more based on where they live.
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Service ADSL2
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Location Others
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Activation 7 days
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Speed Score
8
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Reliability Score
8
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Support Score
7
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Value Score
10
Exetel is a full service no frills operator who offer a more budget technical support in order to maximise the value for money of your internet and phone bundle. I've personally been with Exetel since 2004 and have never had any issues. I've moved my service perhaps 7 times and signed up friends, family and even a workplace and never had an issue not solved quickly and to my satisfaction.
