iiNet
IiNet Limited is one of the largest internet providers in Australia which was founded in 1993 by Michael Malone and Michael O’Reilly and were the first ISP in Australia to offer TCP/IP internet access and by 2011, they became one of the largest customer base ISP providers with over 1.3 million customers. It was acquired by TPG Telecom in September 2015 for $1.56 billion. iiNet Limited provides Broadband, Dialup, Telephony and VoIP.
Overall Rating 6

iiNet Reviews - ADSL(26) Write Review

  • Service ADSL2+
  • Location Others
  • Activation 8 days
  • 5.5
  • Speed Score
    5
  • Reliability Score
    5
  • Support Score
    7
  • Value Score
    5
iinet provides a decent service. We have only ever run into trouble with them when moving house, they over charged us for a few days when we weren't actually connected to internet. They also took a couple of
weeks to connect our new house to the wifi. however, their customer service - after waiting the half an hour to get in contact with them - is quite good. Their workers are always happy to help and want to see a good outcome arise. The overwall speed of our internet is great and we have no drop out issues.
  • Service ADSL2+
  • Location Brisbane
  • Activation 4 days
  • 9.25
  • Speed Score
    10
  • Reliability Score
    10
  • Support Score
    7
  • Value Score
    10
Great service in every matter, great speed and very easy paying price withfor no problems in any circumstances over two years
  • Service ADSL2+
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
I had been a loyal customer of iiNet for 9 years and ever since TPG took over the company has been dead on it's feet. Worse than that i relocated and ever since the relocation they have charged me for my new address and the address I moved out of. This is fraudulent and illegal and I will be seeking help through ACCC. They never answer the phone and when they do it's like you are a brand new customer and they have no history of any of the calls and request=s you have ever made.

Disgusted with iiNet and TPG parent company
  • Service ADSL2+
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
I had been a loyal customer of iiNet for 9 years and ever since TPG took over the company has been dead on it's feet. Worse than that i relocated and ever since the relocation they have charged me for my new address and the address I moved out of. This is fraudulent and illegal and I will be seeking help through ACCC. They never answer the phone and when they do it's like you are a brand new customer and they have no history of any of the calls and request=s you have ever made.

Disgusted with iiNet and TPG parent company
  • Service ADSL2+
  • Location Perth
  • Activation 10+ days
  • 4.75
  • Speed Score
    5
  • Reliability Score
    7
  • Support Score
    5
  • Value Score
    2
I am an iiNet customer of 16 years and I recently requested a service relocation due to moving house. I submitted an online request and I did not receive a response for 5 days. When I contacted them by phone, they didn't acknowledge the lack of follow-up and simply wanted to confirm the details of the relocation. The process was relatively straightforward however the lack of communication meant it took 18 days for my new account to be set up and finalised.

Telstra had to connect the line (for a newly built residence) and were fantastic. They called me to confirm when they were to arrive and on what day. They were on time and had the line up and running in minutes. iiNet took a further two weeks to advise me of my new account details, even though I was able to connect to the internet with my previous account details a few days after the line was connected.

In regard to the internet service I ultimately purchased, I am now paying more than before and for a less reliable and slower service. Granted the speed and reliability is down to the exchange in my area, but I feel iiNet is taking advantage of customers in those areas by charging more for a degraded service.
  • Service ADSL2
  • Location Others
  • Activation 8 days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
The worst company i have ever had to deal with ever i rather go chase crocodiles then have to ring these people up everyweek with constant problems and zlow service and huge wait times to get through
  • Service ADSL2+
  • Location Perth
  • Activation 10+ days
  • 1.25
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    2
Absolutely the worst!!! Never have i ever been so frustrated and disappointed with anything in my life before.

You want to know how i feel about every aspect of the iinet experience??? I would rather cut my legs off with a bloody 2B pencil then cut my hands off with my legs!!! And if the bad service, absolutely horrendous internet speeds and obnoxious automated phone service wasn't bad enough, the bastards try to tell me i have to pay for everything and anything even after multiple complaints about hidden fees and fees not agreed upon in t's & c's.

To summarise, iinet can eat shite and bugger off.
  • Service ADSL2+
  • Location Sydney
  • Activation 1 days
  • 8.5
  • Speed Score
    9
  • Reliability Score
    9
  • Support Score
    9
  • Value Score
    7
I have been a long term customer for IInet, perhaps 4+ years. I have found their support to be helpful and their overall service to be great. In 4 years, I have only witnessed one outage on their network. They provide un-metered quota for Netflix and Xbox and a few other sites which is helpful. My speed is 17Mbps on ADSL2+ which is quite great, I am a 15 walk from the exchange, but this is better than some of my friends which are closer.

They outsource their support to South Africa which I find is interesting, but also effective. I find they have better english skills than some of the other companies that outsource elsewhere (TPG, I'm talking to you)

Overall, I am quite happy with IInet, the only downside is their modems are kind of bad, but oh well!
  • Service ADSL2
  • Location Sydney
  • Activation 10+ days
  • 5.75
  • Speed Score
    8
  • Reliability Score
    5
  • Support Score
    3
  • Value Score
    7
We have used IINET over the last three years since moving to our house. At the beginning, the service was great. The speed and reliability was good and the technical support was very helpful.

Over the last two years we have had a lot of realiability issues. Early last year (2016), we were without internet for 3 weeks. During this time, technical support provided trouble shooting however it always came down to the user not understanding and technical support being quite frustrated, non helpful of the situation and on top of it not proactive in resolution of the problem. After three weeks after a technician went to our exchange it was identified that someone had accidently shut down our wiring. This was rectified. In early 2017 (this year)the same thing occur. This time however when I called technical support the support week was far from helpful, sighing a lot, empty pauses with no explanation (one time up to 10 minutes long until I hung up). When the technician came he did not call us first and rocked up to an empty house. He made us drive 45 minutes back home and cancelling our dinner plans so as he can look at our phone infrstructure. He then informed us that he will need to go to the exchange to check and will call us back. Neitherless to say this did not happen. After a week went by (now 2 weeks without internet), the technical support said there was no records on file of anyone ever calling them of an issue.

I was infuriated so much I can the internet on the spot.
  • Service ADSL2+
  • Location Sydney
  • Activation 10 days
  • 9
  • Speed Score
    7
  • Reliability Score
    9
  • Support Score
    10
  • Value Score
    10
Moving in to a new apartment we had a few issues getting the internet hooked up. We had to get a technician out to hook it up but I think this was more an issue with the apartment and not the service provider. iiNet service was fantastic the whole time, when we first started with them I had a lot of questions and they were quite patient with explaining all of the options that I had and helping me to make the right decision. After choosing the plan that I wanted to go on, we had some difficulty with the existing infrastructure in my apartment, but my questions and concerns were always addressed and I was never made to feel like I was overreacting or that I should just wait it out and shut up. The technicians that came to set up everything were really clean, polite and well mannered, careful of our apartment and the things in it. They went about their job really professionally. There was a little stuff up with the modem as well, we got sent and charged for one that we didn’t need (as we were using one from a previous address.) This was simply a miscommunication though and was resolved quickly with a call to customer care. Again, the service I received was excellent and the issue was resolved with an apology from them and a credit to our account above the cost we had been charged for the modem. We got a call about a week later just to check in with us and make sure that everything was okay, which I thought was a really nice personal touch from a service provider that you wouldn’t expect.

In terms of speed and reliability, the service is great. The internet is fast and reliable, which is really important for us in our house. Any technical support when we are having issues is undertaken quickly and efficiently, with easy to understand support staff to speak to on the other end. Occasionally there will be a bit of a wait for tech support or to speak to customer care but this isn’t really an issue and should be expected when calling a telco. I recommend iiNet to my friends because I think that the service they give sets them well apart from the crowd and is what really makes a difference when choosing a service provider.