iiNet Reviews - ADSL(39) Write Review

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Sonia Stojkovski Reviewed 5 years ago

• Service ADSL2+
• Location Melbourne
• Activation 10+ days
• 1

• Speed Score
  1
• Reliability Score
  1
• Support Score
  1
• Value Score
  1

To say that dealing with iiNet is a nightmare, would be a massive understatement. Their customer service is atrocious, they lie and mislead their customers. The amount of time I have spent on the phone with them over the last few days( after an outage on Friday 12/5/18) would equate to a full month refund on my account. Still don't have Internet or land line, and they are refusing to fix the issue and are bullying me into agreeing to a wrong call out fee, to which I refuse on the grounds that they themselves have found there is a fault with the actual telephone line, which is owned by Telstra, and they won't fix it ! Disgraceful behaviour, big bully tactics! Be aware be very aware when dealing with this INCOMPETANT excuse for a service provider!

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Rhiannon Pretty Reviewed 6 years ago

• Service ADSL2+
• Location Melbourne
• Activation 10+ days
• 8.25

• Speed Score
  7
• Reliability Score
  9
• Support Score
  8
• Value Score
  9

I've been with iinet for almost 4 years now and it's a carefree, easy service that requires minimal intervention on my part. They're reliable in terms of service - I've only been impacted by outages two or three times during the past few years. I would prefer more reliable speeds and better network congestion management (once it hits 7pm on a weekday things can slow significantly). I know iiNet is subject to the wholesalers installing better technology to enable this, so in the meantime I'm happy with their service.

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Todd Davey Reviewed 6 years ago

• Service ADSL2+
• Location Brisbane
• Activation 10+ days
• 1

• Speed Score
  1
• Reliability Score
  1
• Support Score
  1
• Value Score
  1

Basically I pay them for nothing. I’ve going through the ombudsman to try and get out of the contract. When the internet works I usually get speeds under 1.5 Mbps and it’s a miracle if it goes over 3. More often than not they don’t even meet their service gaurantee. Every time I ring to get it looked at I spend an hour going through the same diagnostics and get the same result.

Their tech support doesn’t even know about latency.

A big fat waste of time and money.

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Adam Alcott Reviewed 6 years ago

• Service ADSL
• Location Sydney
• Activation 10+ days
• 1

• Speed Score
  1
• Reliability Score
  1
• Support Score
  1
• Value Score
  1

THE WORST INTERNET PROVIDER EVER!

1. When we signed up with iiNet, the sales staff promised us speeds of 8-20mbps. We're getting mostly no internet and sometimes able to get 0.5mbps (EXTREMELY SLOW)

2. We were promised a credit by 3 staff members, which was never applied even after following up on multiple occasions.

3. Support staff called me at 10:30pm on a Friday night and 4:45am on a Saturday morning! (CRAZY!!)

Finally after contacting the TIO, they have "graciously" agreed to release us from our contract.. Wasted countless hours and have been unable to work from our home office due to the poor service.

If I could give 0 stars I would..

STAY AWAY FROM iiNet!

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Jasmine Oliver Reviewed 6 years ago

• Service ADSL2
• Location Perth
• Activation 10+ days
• 1

• Speed Score
  1
• Reliability Score
  1
• Support Score
  1
• Value Score
  1

If you have a choice stay far away from them do not go near them as they can't fulfill their service. It's like extracting tooth when dealing with them. We have lost connection several times in a month. We called and spent 1hr plus on the line going thru the same repeated questions and procedures. To which they don't even have the model type supplied in their system.

We have come to a stage whereby it's a chore just speaking to them. It's classed as a broad day light robbery as we are paying but not getting the service at all.

We have come to a stage where we requested for someone to come down which we were prepared to pay to have it fixed once and for all.

That too is falling on deaf ears. It's a year now. I still haven't seen anyone in person.
This whole experience is a nightmare.

Please save yourself go to other providers. My iiNet contract is up finally i can walk away.
Thank god for that.

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Anuj Rai Reviewed 6 years ago

• Service ADSL2+
• Location Sydney
• Activation 10+ days
• 1.5

• Speed Score
  3
• Reliability Score
  1
• Support Score
  1
• Value Score
  1

I am not sure if these are really actual or perhaps fake customer ID's who have given high ratings to technical support team from iiNet. My experiences like many others listed on this forum have been horrific. Recently moved houses and decided to continue with iiNet. Not only my plan was changed without my consent, price got hiked and the service dropped significantly.

I called technical support for help with constantly dropping network and slow speed, was assured a support within 3-5 working days but received no response for weeks. Have again raised complaint and hoping this time someone would look into it.

Technical support provided over the call is not helpful at all. Tone is rude mostly as if doing a favor taking my call.

I am seriously considering moving away and would not recommend them to anyone going forward. As they say, If you pay peanuts, you get monkeys.

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Lynne Walker Reviewed 6 years ago

• Service ADSL2
• Location Others
• Activation 3 days
• 8

• Speed Score
  5
• Reliability Score
  9
• Support Score
  10
• Value Score
  8

Fantastic Customer Service. Just moved house and decided to stay with iiNet. Moved into my new house and internet wasn't working. I spoke with tech support. They checked the line and thought there was a fault so they sent out a telstra technician within 1 working day. The technician thought it was a relocation fault so iiNet sent out another technician within a day. He checked my router and cabling and found that I had a faulty cable. Whilst totally embarrassed that I didn't check the cabling, iiNet (and the tech) were just fantastic. Quick service, great telephone support and now a working service. I would totally recommend iiNet to anyone.

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Naveen Khatri Reviewed 6 years ago

• Service ADSL
• Location Adelaide
• Activation 1 days
• 1

• Speed Score
  1
• Reliability Score
  1
• Support Score
  1
• Value Score
  1

We have been having problems with line for long time having to call them frequently and got sick of it. wanted to cancel my account and have to pay account cancelation fees. well if they can't deliver the service then they should not be charging cancellation fees.
bad customer service. i demanded to speak to someone in Australia and that is too hard for them. stay away from these guys.

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Kellen Timboe Reviewed 6 years ago

• Service ADSL
• Location Melbourne
• Activation 10+ days
• 1

• Speed Score
  1
• Reliability Score
  1
• Support Score
  1
• Value Score
  1

Reference number 304375525 - 12 months after my initial inquiry I am still dealing with invoicing issues. Despite my attempts to contact customer service and reconcile the billing issues, the problems continue. They have issued me over $3,000 in unwarranted billing charges, but continue to fail in preventing them in the future. It is shameful what they have put us through as a customer of over 7 years. I am stunned at how many times I have had to engage with the support team only to be let down on internet or billing mistakes. I desperately wanted to stay with this company to keep it easy but they just can't get it right. I am at the point of disbelief. DO NOT WORK WITH THEM.

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Marianne Schumm Reviewed 6 years ago

• Service ADSL2
• Location Melbourne
• Activation 10+ days
• 3

• Speed Score
  4
• Reliability Score
  3
• Support Score
  4
• Value Score
  1

I have a bundle with iiNet, including mobile, landline and internet. I just went through an ordeal with them over the past 7 weeks. I had to call them 7 or 8 times as they don’t initiate any calls from their end. I received an invoice for excess charges for my mobile data of over $1,200. I hardly ever use my data or call and text allowances because I have a work phone that I use 5 days a week. iiNet insisted that the usage is real and no error on their part. So I reminded them of the excess spend control that I agreed with then where the service switches to emergency only once the excess spend limit is reached. Although I have an agreement with them that my excess spend is strictly limited to $200, they insist that they don’t hold up their end of the agreement and still charge the full amount. Only after speaking to my lawyer for advice, iiNet offered to refund some $560, still leaving me with extra expenses of over $300. Honestly, stay away from this provider.

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