iiNet Reviews - Cable(5) Write Review

Has to be one of the worst expereinces of my life DO NOT go down the drama path I have been on. Since February IINET can't manage the switch to NBN, people come out, nothing happens, it's disgusting. I hate to say it, LUCKY (WOW!!!) COVID is killing our business because 2 weeks without a phone would have really killed it! IINET you disgust me, NBN, you've always disgusted me, lucky I am calm otherwise I'd say what I really mean! The Australian Communications and Media Authority (ACMA) has issued a direction to iiNet to undergo an independent audit after it left a customer's legacy ADSL service service switched off for the better part of November last year, following a bungled NBN migration.

They have absolutely no idea what they’re doing. It was a scam to begin with when the sales girl told us the customer service is all local in Australia when in fact it’s not. We got our router delivered, we followed the instructions on how to connect it, it didn’t work. So we got customer service on the line after being on hold for 45 mins, customer service agent Junaid somewhere in South Africa, who told us the reason it’s not working is because there isn’t an activation email sent and the email can not be sent because there’s only one person in the entire company who sends the email and that person is not available. A day passes by and we get no email so we call customer service again. This time, a different customer service guy takes me through an hour and a half of extensive trouble shooting whereby he concludes there’s something wrong with the router they’ve sent, so he says he will arrange for a technician to be sent over. A day passes by and no technician no follow up call, not even an email with a follow up on the progress of this issue. Instead, we get a bill of $168 for the internet service that we didn’t get! It’s not even been a week! We call back again to customer service and this time a lady says she wants the serial number on the back of the router that was sent to us in order to proceed with the technician who never showed up. She takes the details, and then no follow up, no technician, three days pass and there’s still no technician. So we call them back again, after being on hold for 50 minutes, the customer service agent tells us that the activation email has not been sent which is why we have no internet service. At no point was there any follow up emails to clarify that, there was no troubleshooting done to even conclude that it’s that bloody Magic email issue, just back to square one with the email. I never thought getting an internet connection could be this horrible in a first world country. I’ve lived in third world countries where they don’t even speak English and the internet connection is ace, the customer service is even better. Don’t bother with iiNet, their CEO gave up on them and sold them to TPG.

Wish I have never called them or knew they existed. A group of dysfunctional customer non service representatives who dont know what is going on. First , they didn't capture my new modem order due to system failure (as per them). Then I said dont worry about it I dont want it anymore. Double confirm that it is cancelled and contract withdrawn. A few days of continuous emails telling me the modes is coming and was slightly delay, which I replied everytime to confirm I have cancelled the order. Invoices coming in. Today an email to tell me they couldnt find any record I have cancelled it . And requested verbal authorisation of cancellation (whi ch I did on the first time) instead of multiple written email of cancellatuon (???). I dont usually go through the trouble of logging into review site and leave reviews but this company is a total failure and scam. Please stay far away if you dont want to have to go to authority to fight your case against them. I will telling everyone everywhere I go

They are a bunch of liars and thieves. Taking money they are not entitled or have permission to take, and then constantly lie, never call back when they say. I wish I had never heard of iinet, customer service is disgusting, and I would not recommend to anyone

HFC FIBRE MILDURA ... Don't, just don't.
Node 11 is highly congested to the point customers are being kicked from the network.
They don't care.