iiNet
IiNet Limited is one of the largest internet providers in Australia which was founded in 1993 by Michael Malone and Michael O’Reilly and were the first ISP in Australia to offer TCP/IP internet access and by 2011, they became one of the largest customer base ISP providers with over 1.3 million customers. It was acquired by TPG Telecom in September 2015 for $1.56 billion. iiNet Limited provides Broadband, Dialup, Telephony and VoIP.
Overall Rating 6

iiNet Reviews - Naked DSL(3) Write Review

  • Speed Score
    10
  • Reliability Score
    10
  • Support Score
    10
  • Value Score
    10
Never had a days problem with iiNet naked DSL. Always on and always fast. Always able to reach iiNet quickly. Just love being connected all the time
  • Service Naked DSL
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
I have been with iiNet for 12.5 years and if you look at prior feedback I have given ...before 12 months...I was always highly appreciative of your service and staff....not now
It takes ages now for call back...all the time.

My latest beef is that because i have chosen to try and pay my bill ahead of time....I used my credit card so your system declared that my details were out of date....who told it so....not me the customer.

My details are very much still current and then the system cut my service off with out even allowing me an oppportunity to discuss the matter.....did I say "with out notice"..............I am soooooooooooooooo pissed off.

I used to highly recommend iiNet, but now I tell people no and will go on to tell my tale to others. I am considering other options now for the first time in 12.5 YEARS. Did I tell you I had been a customer that long? NOT HAPPY.

Then I went to send this the first time and missed ticking one of the first questions and it cleared this box so I had to type it again.....how about making all your systems customer friendly rather than working against the customer.
  • Service Naked DSL
  • Location Brisbane
  • Activation 10+ days
  • 8.25
  • Speed Score
    8
  • Reliability Score
    8
  • Support Score
    8
  • Value Score
    9
Have been with their no contract scheme for more than a year. No troubles,alWays reliable. Good customer support.