iiNet Reviews - NBN(28) Write Review

Hi There I would just like to stress how disappointed I am for the service that I have been provided since moving properties in June. I previously had a contract in Geelong , which suited our needs. When we relocated I contacted iiNet to advise of a new connection at the new property, I was advised by one of iinets representatives that we could have the same pricing as the previous. So I had gone ahead and signed up for 24 months. Upon receiving my first bill, what I was told was actually incorrect, and in fact I was being charged more for the same service. I contacted the team, which they ran an investigation, and the result was that in fact I was told the incorrect pricing, and refunded me the difference for that month. Instead of cancelling the contract then and there I thought I’d give the company a second opportunity to redeem themselves. Since the move we didn’t have internet for 4 weeks, which the support team has attempted to assist with. They haven’t been able to resolve the drop out of connection problems. We have been so fed up with following up with the team In relation to this, I decided to officially cancel the connection as we haven’t been using it due to the drop out of connection. Hotspotting off my mobile has proven to be more effective and reliable. I was then advised that I will have to pay a cancellation fee of $300 as I have signed up for a contract of 24 months. I’m so frustrated at this point as if I was told the correct pricing at the start, I would not have signed up for this service in the first place. To know that even though you have admitted your fault, and 1. Cannot honour what I originally was told at the start, and 2. Now you’re going to penalise me more for cancelling a service that I didn’t sign up for, and doesn’t actually work! It’s beyond a joke, and is not how a customer service company should operate. I hope this review doesn’t land on deaf ears. And I hope the response, if I do get one isn’t “I understand but unable to assist”. All I want is for the cancellation fee to be waived, as from June, your company has been receiving free money, as I haven’t received the service I originally was promised. IINet is a big JOKE..... DO NOT SIGN UP FOR THIS SERVICE. Regards Daniel Kuczynski, one more thing worst company ever.....

Told us because we needed static IP - if we went with their affiliate - no charge for break of contract. Sent invoice for break of contract fee. Told us to disregard - it was automated email. Then DEBITED the fee out of our account. Advised in writing they would refund. After 2 months and about 6 calls - ALL promising a refund - they refuse to refund. IINET are thieves!!!! BEWARE.

Warning to any potential iinet customers stay well clear of this internet provider.
When I first signed up had the best speeds ever!
6 months in they slowed me down.
And now after a year and 4 months I get frequent drop outs and horrible speeds.
iinet refuse the fix the problem, I’ve been emailing them for months and complaining everywhere and they don’t give a crap.
At best the asked me to do the problem solving for them!!
What a joke. Steer clear!

We were told it would take up to 5days to receive our order of NBN and fetch tv. It's now been 6wks!!! I have emailed to complain and received no answer. I've phoned 5 times each time. We are told 48hrs and someone will contact you and no one ever does. They have told us twice we would receive our order in 5days time. Everyone customer service advisor tells me they are very sorry and it has been esculated in priority but nothing happens. Very disappointed with iinet, will cancel at the end of the week if we don't get our order. I do not recommend this company at all, they are very bad at customer communication and they don't provide the service they promise.

Not happy with iinet sales process. Moved house so they did a callback on our move date to start the 3-7 business day process. Then over the phone I said I don't want the extra channels which is one of the fetch options on their internet order page. But sales guy took this as I don't want the free fetch box either. In the meantime I received my modem and internet is on, but no fetch box. In order to get fetch box, they want to cancel my brand new subscription and they want to switch off my internet and I should send back the modem and then they'll send me new modem and fetch box. So I will be without internet for 3-7 business days... fun. Moral of the story: don't order over the phone, rather order online.

I recently requested re location service from iinet and order was dragged almost one month. During this period they never update with the status. I had to call every week and all the time I had to explain whole story from the beginning. Even then CSR were not able to check the status. What they said was order stuck in NBN without any proper reason and asked me to wait til 5-7 days. Even after that period similar status. But they took all the charges in advanced and the they kept debiting my account for monthly charge for nothing.

Then I asked them to cancel the whole service due to this issue. Even then they took more than one week to cancel the service. Offshore CSR service is so poor and disgusting. Currently I am still waiting to get the refund.

Then I went with another Service Provider (Aussie Broadband) after submitting the request within 3 hours I got the service.

I never recommend iiNet for anyone.

Terrible service, constant issues with internet dropping out or not getting speed that was promised. I have spent 8hrs on the phone over a four week period to fix my internet which they took a week to fix and then same problem again 2 weeks later NO INTERNET. When I told them I was cancelling my month to month contract because I was not happy with their service I was promised a months credit and credit for all my downtime if I stayed with them. I said ok but if it keeps happening I will change providers. Two weeks later no internet again and when I called they said they will get back to me within 24 to 48 hours to let me know when someone will come out to fix it. I told them that's not good enough and cancel my service. It took 2 hours on the phone just tocancel my internet with them. Then I received an email telling me that they are only giving me a $9.50 credit followed by another email saying that my new invoice is due by the 30th May for $90. I can definitely say that they won't be getting any payment from me for the above amount. This company lacks customer service, honesty and integrity. All they worry about is ripping people off. When I was on adsl I was with Optus and stayed with them for 15 years, When nbn became available I chose iinet because they sponsor the Hawthorn football club so as a loyal Hawthorn nember I chose iinet. What a big mistake that was. Bottom line is, If you want reliable internet and good customer service then iinet is not for you.

Maybe you'll have a better experience, but.....
Crikey! What clowns!
We ordered, they sent a guy to install cable (unannounced). No worries, we can make that work. They sent out the equipment. Good. I installed equipment. Fetch didn't work. Called them. They couldn't fix it - "Provisioning" will "get back to us". They didn't.
Unexpectedly, another set of equipment arrives. We call them. They have no idea how it has gone wrong, or how to fix it. They'll "call us back". They don't.
We finally call them. They can't make sense of previous notes/situation. Put us on hold for half an hour. We give up.
They finally SMS weeks later that we need to resubmit the application. WTF! We call. They want ALL the equipment - modem, Fetch, NBN box - sent back and then we can resubmit the application. Really? Yes, it's "the only way". No.
Whatever you do, think twice before you join them.

iiNet hijacked the line from my current provider over a weekend when set up team don't work and then informed me they could not start the service because (despite the sales person confirming I could use my current NBN enabled modem) I did not have an iinet modem. Tech support told me to order a modem which would take 5 days to arrive or no iinet service. So after hours of time chasing these fools around I've ditched iinet and resumed my service with Aussie. This company is pure vermin. DO NOT use them

Do not connect with iinet
Twice taken money out of my account 150 dollars took ages to get back. First app wrong address NBN could not connect
Wrong address reason for second app connected 20 days after first connection date
Rang up tofind out why i could not record Fetch ,oo you have a mini box for 300 plus dollars i could get a maxi box was not told this, have home phone connected 1st bill why was i charged for mobil calls ,ooo there not included in your deal, was not told this
Now netflix not working 3 days now
Why do they have my account number to take $2 out and they will return the money . $2 was not taken out but 150 was
Today i sent quick memo to the political party and asked for a investigation into telecommunication sector
AGAIN DONT USE IINET