• Service Naked DSL
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
  • Reliability Score
  • Support Score
  • Value Score
I have been with iiNet for 12.5 years and if you look at prior feedback I have given ...before 12 months...I was always highly appreciative of your service and staff....not now
It takes ages now for call back...all the time.

My latest beef is that because i have chosen to try and pay my bill ahead of time....I used my credit card so your system declared that my details were out of date....who told it so....not me the customer.

My details are very much still current and then the system cut my service off with out even allowing me an oppportunity to discuss the matter.....did I say "with out notice"..............I am soooooooooooooooo pissed off.

I used to highly recommend iiNet, but now I tell people no and will go on to tell my tale to others. I am considering other options now for the first time in 12.5 YEARS. Did I tell you I had been a customer that long? NOT HAPPY.

Then I went to send this the first time and missed ticking one of the first questions and it cleared this box so I had to type it again.....how about making all your systems customer friendly rather than working against the customer.
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