My services on internet when watch tube continually freezes lose my programme. my mobile phone services has reduced not an avid user but now continually warned used 100%. NBN has been a nightmare. They do not help when you ring up wait on phone to get help uses all my phone data. They have operators who do not listen and when you try to explain the problem have the same phrase they use over and over again. I end up getting very angry and just hang up. I am now looking for a service if there are any out there who look after the customer as I am over IInet.