• Service ADSL2
  • Location Sydney
  • Activation 10+ days
  • 5.75
  • Speed Score
  • Reliability Score
  • Support Score
  • Value Score
We have used IINET over the last three years since moving to our house. At the beginning, the service was great. The speed and reliability was good and the technical support was very helpful.

Over the last two years we have had a lot of realiability issues. Early last year (2016), we were without internet for 3 weeks. During this time, technical support provided trouble shooting however it always came down to the user not understanding and technical support being quite frustrated, non helpful of the situation and on top of it not proactive in resolution of the problem. After three weeks after a technician went to our exchange it was identified that someone had accidently shut down our wiring. This was rectified. In early 2017 (this year)the same thing occur. This time however when I called technical support the support week was far from helpful, sighing a lot, empty pauses with no explanation (one time up to 10 minutes long until I hung up). When the technician came he did not call us first and rocked up to an empty house. He made us drive 45 minutes back home and cancelling our dinner plans so as he can look at our phone infrstructure. He then informed us that he will need to go to the exchange to check and will call us back. Neitherless to say this did not happen. After a week went by (now 2 weeks without internet), the technical support said there was no records on file of anyone ever calling them of an issue.

I was infuriated so much I can the internet on the spot.
Share this