Internode is amongst the oldest internet service provider in Australia with having complete range from ADSL/ADSL2+, NBN, Wireless 4G Broadband and Wireless hotspots in Adelaide. Internode provides a contiguous wireless hotspot network also known as CityLan, in Adelaide and South Australia. The Wifi network is open for public at hotspots throughout the Adelaide CBD.
Overall Rating
5
Internode Reviews - NBN(2) Write Review
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Service NBN Tier 1
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Location Others
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Activation 1 days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
I called to get my new NBN set up and internet-connected. The tecnical person who answered is very impatient and rude and hung up on me. He is a disgrace and has no right working in that department when he doesn't have patient and capacity to help. What a shame this company doesn't ask for a review after a client talks to anyone of their team. They got a good online reputation and that is the reason why I signed up with them. This person, whoever he is in technical support spoiled it. Very bad people, especially that person on technical support - VERY RUDE AND HUNG UP ON THEIR CLIENT
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Service NBN Tier 3
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Location Others
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Activation 10+ days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
Internode used to provide great service when it was Australian-based, but now relies on incompetent off-shore call-centres that do not care and have no idea what I signed up for. When I signed up, they offered a business level service for extra money, which I accepted. It was supposed to include a less congested line and 24 hours local technical support. Line has been unstable since I took up NBN with them and today it is totally down. I called Business technical support and received only a voice message that they are closed. Then called residential to see what is going on, An African call-centre operator answered and said business team was closed and she could not help. Didn’t care to check what terms I was offered when I signed up. It is Good Friday, so I have to wait until tomorrow to switch to another provider. Never again, like Telstra, Optus and the other misleading and deceptive providers who don’t care what they promised once they have you on their account.
