iPrimus
iPrimus a telecommunication company and own subsidiary of Vocus Communication, it was founded on 1 July 1997 and provides all products from ADSL, ADSL2+, Mobile Broadband, Mobile Telephony, Fixed Line, VOIP while have been awarded as “Best Home Broadband >20GB” by yourmoney Magazine. However, if do check out for users reviews and plan this company, then Broadband reviews will provide the best sources.
Overall Rating 4
iPrimus

iPrimus Reviews

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iPrimus Reviews - ADSL(5) Write Review

Julie Baxter
Julie Baxter Reviewed 4 years ago
  • Service ADSL
  • Location Others
  • Activation 10+ days
  • 2.5
  • Speed Score
    7
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
What a nightmare. I have been with iPrimus for years because they offered the best rate for unlimited internet. Well I ended up paying in other ways. On three occasions my service dropped and it took them OVER A MONTH to fix it. Then on Friday I called to say that I was leaving the country in 3 weeks so could they make a note of that and disconnect my service on that date. Three days later my service has been irrevocably disconnected. Absolutely nothing they can do about it- but it took them 2 hours of passing me between departments to come to this conclusion. I am fuming.
Zac Bersey
Zac Bersey Reviewed 5 years ago
  • Service ADSL2+
  • Location Others
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Awful company, I signed up because they were cheap, they tried to jam every product they sell down my throat during the initial phone call I had with them, but I soon realised the customer service (or should I say lack of customer service) is reflected by the price, didnt hear anything for nearly 2 weeks, they then tried to say I owed them a debt when I have never been a customer of theirs or any internet supplier, turned out to be the old occupants of the house I am living in, I sent them a copy of my signed lease agreement dated from earlier this month, a photo of my licence and other documentation, spent hours on hold during numerous phone calls wasted time sending numerous emails, to no avail, customer service team have no idea what is going on or how to do their job, now must start from square one with a new supplier, complete waste of time, save your self the drama and pay a little bit extra for a company that can actually provide some customer service, honestly feel like I dodged a bullet anyway as their was no attempt to resolve my problem, definitely do not buy!
Devon Mitchell
Devon Mitchell Reviewed 5 years ago
  • Service ADSL2
  • Location Melbourne
  • Activation 10 days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
They keep telling me the service is fine but it drops out every hour, tried multiple modems, this has been going on for over a month and had a technician come out already and say it's fixed
Tried to cancel and they had the greed to try and charge me $254 to cancel even though there service doesn't work
karupasamy
karupasamy Reviewed 7 years ago
  • Service ADSL2+
  • Location Brisbane
  • Activation 3 days
  • 7
  • Speed Score
    7
  • Reliability Score
    7
  • Support Score
    7
  • Value Score
    7
Have experienced dropouts on a few occasions. Speed is good otherwise but there are a few bottlenecks once in a while.
Luis Umana
Luis Umana Reviewed 7 years ago
  • Service ADSL2+
  • Location Brisbane
  • Activation 7 days
  • 7.75
  • Speed Score
    7
  • Reliability Score
    7
  • Support Score
    10
  • Value Score
    7
It was the only company with pairs available in my suburb. Great service and they are always there to help.
mrtelco