MATE Communicate
Mate Communicate (also known as letsbemates) is a 100% Australian owned and their service centre are based in Wetherill Park NSW. Mate Communicate are considered as NBN specialists with unlimited plans available across multiple technologies including FTTP, FTTN and FTTB. Also, there are several other products present including ADSL2+ Phone Bundles, ADSL2+ Standalone and 4G Mobile Package available as well with no lock in contracts.
Overall Rating 4
MATE Communicate

MATE Communicate Reviews

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MATE Communicate Reviews - ADSL(3) Write Review

  • Service ADSL2+
  • Location Others
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Signed up with Mate after all the wonderful reviews that I read online (through the mate website). Thought it would be a straight forward connection. Have been charged for the first month, however do not have internet access yet for two weeks now. Have to contact either a private technician or engage Telstra to check for faults with a potential extra charge. Totally not happy. Would have been better for Mate especially for new connections to start charging only when internet is actually connected. Guess just need to read the T&C and understand it fully before signing up.
  • Service ADSL2+
  • Location Others
  • Activation 1 days
  • 1.75
  • Speed Score
    4
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
The worst isp provider

Sign up if you want to be Without internet for weekends

5 days to restoration, not yet fixed

Hopeless technical support who rely on Telstra - don’t even have good relationship with Telstra as they cannot escalate

No news no update no proactive ness

Disgraceful and shouldn’t even be in business

Reporting to tio
  • Service ADSL
  • Location Others
  • Activation 10+ days
  • 6.25
  • Speed Score
    5
  • Reliability Score
    5
  • Support Score
    10
  • Value Score
    5
Not connected yet which is why I have selected a neutral 5 for speed, reliability and value for money. The support team are very helpful.