Mate Communicate (also known as letsbemates) is a 100% Australian owned and their service centre are based in Wetherill Park NSW. Mate Communicate are considered as NBN specialists with unlimited plans available across multiple technologies including FTTP, FTTN and FTTB. Also, there are several other products present including ADSL2+ Phone Bundles, ADSL2+ Standalone and 4G Mobile Package available as well with no lock in contracts.
Overall Rating
4
MATE Communicate Reviews - NBN Tier 1(3) Write Review
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Service NBN Tier 1
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Location Melbourne
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Activation 10+ days
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Speed Score
10
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Reliability Score
10
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Support Score
10
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Value Score
10
Been with them for 5 years. Easiest support with Australian call centre and pick up the phone very quickly. Lots of tech support over the phone. No risk, they are month to month. Go for it. Aussie call centre.
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Service NBN Tier 1
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Location Others
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Activation 10+ days
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Speed Score
2
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Reliability Score
2
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Support Score
1
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Value Score
1
Terrible support no internet for 5 days technician never turned up after waiting all day and then they tell me I wasn’t home complete joke. Now I am expected to take another day off work when they see fit to supposedly send another technician do not use this company
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Service NBN Tier 1
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Location Sydney
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Activation 10+ days
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Speed Score
3
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Reliability Score
1
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Support Score
1
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Value Score
1
Since NBN was installed my internet has stopped working. The NBN network and router works perfectly and the technician has been very helpful, on the other hand my router connected to Mate stopped working from installation time. It’s now been 3 weeks and still no connection. Mate technical support has been non existent, they refuse to send a technician over and the only solution I was provided with was to buy another modem, even if we don’t know if there is an actual problem with mine considering that it hasn’t been tested. They have been playing blaming games so to not actually provide technical service (who knows if they have any at this stage) Theyr customer survive has also been shocking throughout this experience, they have been extremely rude, hard to reach and also despite the fact that they have left me for 3 weeks without internet - and who knows how much longer - they expect me to pay for the service. If you are considering going on Mate because they don’t require an installation fee DON’T DO IT, It’s not worth it!
