Optus
Optus is the 3rd largest telco in Australia and offers mobile, ADSL internet and cable TV (HFC) service. Optus mostly owns and operates it’s own network infrastructure whilst providing services into the NBN too. Other wholesale 4G Mobile and are the largest satellite wholesaler in Australia.
Overall Rating 5

Optus Reviews - ADSL(12) Write Review

  • Service ADSL
  • Location Geelong
  • Activation 10+ days
  • 9.5
  • Speed Score
    10
  • Reliability Score
    10
  • Support Score
    10
  • Value Score
    8
I am very happy with my service with Optus. I have my home internet connection with Optus, and have had this for many years. Along with my mobile phone plan. In times where I have called Optus I have always received great service and appreciate this. I have never had any billing issues or problems with receiving my bill. The app on my phone makes managing my multiple Optus services easy and keeps me in the loop of the service I am using. I also appreciate the amazing Optus perks available and have been able to access pre sale tickets for events that I would not have been able to get tickets to without this amazing perk. The availability of the support staff is also fantastic, such as the live chat which makes it easy to solve any issues while working or studying.
The internet speed itself is fantastic and very fast, I am able to watch Netflix while other members of the house are also using the internet to watch shows with there being an issue with buffering. The cost of the internet service is slightly more expensive than other ones, however I believe that the availiabilty of customer service representatives and the Optus perks system is worth the extra money.
The Optus app also shows me my internet usage compared to where I am in the billing cycle, this is a great feature as it allows me to see if I have used more data than the amount of days I am into the billing cycle. I also believe there are student discounts avaible, which is fantastic as it assists students with accessing internet services which are essential in education now.
  • Service ADSL2+
  • Location Others
  • Activation 2 days
  • 8.5
  • Speed Score
    7
  • Reliability Score
    10
  • Support Score
    8
  • Value Score
    9
I have been with Optus for a long time with a bundled mobile and broadband package, which I think is great value for money. When I called about NBN a year or so ago, it wasn't available but they ended up offering me a cheaper bundle. It always pays to ask.
  • Service ADSL2+
  • Location Sydney
  • Activation 5 days
  • 6.5
  • Speed Score
    7
  • Reliability Score
    6
  • Support Score
    6
  • Value Score
    7
A sales person assured me my existing wifi modem which runs under a different service will work fine should i sign up for optus's own adsl service which also requires a phone line connection. Turns out it does not work like that, and i will have to pay $200-$300 to install another land line so that both services will work. Disgusting sale technique aside, the speed of the new modem is decent and if i dont factor in the new land line cost, its worth the money. Just be double sure of what you are signing up for AND keep a transcript of your chat with the sales team if its an online chat, as it is hard to trace it back to the sales person in order to make a complaint.
  • Service ADSL2
  • Location Others
  • Activation 7 days
  • 9
  • Speed Score
    10
  • Reliability Score
    9
  • Support Score
    9
  • Value Score
    8
I have used a grandfathered Optus ADSL service for 4 years and been delighted with their bundled phone, line and Internet package. I found that they offered a much cheaper bundle than other operators and also offered economical calls including free calls to Optus fixed and mobile numbers which I really liked. They also included options like a unlisted silent number in the deal which allowed us to avoid all the nuisance phone calls we hear so much about.
  • Service ADSL2+
  • Location Brisbane
  • Activation 8 days
  • 8.75
  • Speed Score
    8
  • Reliability Score
    9
  • Support Score
    9
  • Value Score
    9
We love Optus and the internet they provide at our home in Taringa. We have stable connections on all our devices and it is great to be able to watch the EPL on them for free and with no hit on usage of data. We’re also able to continuously stream Netflix or YouTube with no hassles. The setup was really easy for us. We got a pre configured plug n play modem with a username and password which was very simple to connect in our house. The technical and sales team were fantastic and were happy to assist with our queries. We have a broadband with TV plan and it was a sweet deal. This definitely was an upgrade for us!
  • Service ADSL2+
  • Location Others
  • Activation 2 days
  • 8.25
  • Speed Score
    10
  • Reliability Score
    9
  • Support Score
    6
  • Value Score
    8
Being a heavy user of the internet, and large data download. I find the speed and the reliability of their service excellent. No slowing down with uploads or downloads.

Optus's plan price is competitive along with the different types of competitor plans within the marketplace, there are so many different types of service, however chose Optus to be my local service which has been tremendously reliable.

Generally, the customer service is good However, today I seemed to have had a problem and called Optus customer service to see if there was a problem on the network and was greeted with very poor customer service.

Optus customer service came as a shock as everyone is normally so nice and ready to help.
  • Service ADSL2
  • Location Sydney
  • Activation 7 days
  • 6.75
  • Speed Score
    6
  • Reliability Score
    6
  • Support Score
    9
  • Value Score
    6
I've been with Optus, then Telstra, and now Optus again. I'm not under contract but staying with Optus not because the service is fantastic, but because I'm worried switching will get me something worse.

Optus's customer service is alright. It's nice that you can contact people via live chat and not have to wait on the phone; they also used to have 24h service which is fantastic for night owls. I think they've since done away with it, though their service times are still fairly wide. Cust. service does try to help you, but it's pretty hard to improve a service by much if it's crap in your area.

Their prices are average, generally cheaper than Telstra (may vary, haven't checked for a while) but there are other providers around with aggressively-lower prices.

Unfortunately, the service itself leaves much to be desired. There are some periods of time when the internet is really slow; I suspect they might be oversubscribed, and/or the infrastructure in my area is pretty bad/outdated.

On the whole, Optus is alright but if you try something cheaper that works for you, I'd probably want to try that too.
  • Service ADSL2+
  • Location Others
  • Activation 10+ days
  • 5.25
  • Speed Score
    4
  • Reliability Score
    6
  • Support Score
    4
  • Value Score
    7
Having other mobile services with Optus, it was our first thought to get our new broadband installed by them. There was a lot of messing around to get the broadband installed.

For two weeks I was receiving texts and emails that didn't make sense, some would say it would be installed in 5 day, some 3, some said that there was an issue processing and that we had to get in touch. Despite this, our service was eventually set up.

The speed is very slow and you generally can't have more than one thing in use (ie if streaming a movie, browsing internet becomes slow) but we can't complain as we got a really good price for bundling multiple services. Only $60 per month for unlimited broadband!
  • Service ADSL2
  • Location Sydney
  • Activation 10+ days
  • 5.75
  • Speed Score
    6
  • Reliability Score
    5
  • Support Score
    6
  • Value Score
    6
I have been using this service provider for years and i find it average. Sometimes its great and others not so great. At first it was fast, got my value for money but lately i havent been too happy with them.

I find the Internet lags, sometimes its so slow i give up using it. I have also had issues several times with the wifi router but luckily the customer service/technical support team have been great and are always helpful whenever i call.

I am currently waiting for a free upgrade due to some of the issues i have had throughout the years.
  • Service ADSL
  • Location Sydney
  • Activation 10+ days
  • 2.5
  • Speed Score
    4
  • Reliability Score
    2
  • Support Score
    2
  • Value Score
    2
Optus is the most frustrating ISP. We have our home wifi with Optus and firstly the network speed is really slow. It often dips in and out and I can't stream videos or upload things to Facebook for example. Every time I call the Optus support line I have to wait at least 20 minutes. Their online chat just keeps me on hold for like 30 minutes then disconnects and says sorry they're busy. The staff in the call centres talk like robots and just keep repeating the same information over and over when you say the problem isn’t fixed. They are so frustrating!

We just recently moved apartments and tried to relocate our Optus. Firstly, the man I spoke to on the phone when I called to relocate forced me into upgrading to a 24 month contract of unlimited wifi because the old plan we were on has apparently expired. When I said I had to call my house mate to check with her before I make that decision he huffed and said he’d already filled out the form and was ready to hit send. I asked if there were any month by month options and was told no. We weren’t happy with this so calling back again the day after, the second person I spoke to said yes of course we can go month by month.

It then took 3 weeks to instal our Optus in our new apartment. Every time I called them I would get someone new who knew nothing of what had previously been discussed. Why do they take notes on the system if none of the other staff can even see them? Why do they insist on making you key in your account number on your phone before you can get through to an operator only for the operator to then ask you for it all over again? They are the most frustrating customer service staff I have ever spoken to! Eventually we got our wifi installed only for it to perform really slowly. When I called for the 10th time to ask why it was so slow I was told it's because that ADSL can't handle multiple devices. So I can't use my phone and my laptop at the same time? Ridiculous! I would never recommend Optus to anyone and will be switching ISPs as soon as possible. I am with Telstra for my mobile phone and the service is heaps better.