Optus
Optus is the 3rd largest telco in Australia and offers mobile, ADSL internet and cable TV (HFC) service. Optus mostly owns and operates it’s own network infrastructure whilst providing services into the NBN too. Other wholesale 4G Mobile and are the largest satellite wholesaler in Australia.
Overall Rating 5

Optus Reviews - ADSL(13) Write Review

  • Service ADSL2+
  • Location Perth
  • Activation 1 days
  • 2.5
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    7
Optus would have to win the dud award for the worst service in the Internet world.

They make you sift through pages of help rubbish then try to call the service Dept for technical faults this option is hidden in the phone menu then you will wait up to 2 hours to speak to someone when someone answers. I can hardly understand and which country are these people from then the other option is to use the chat line which they actively promote rather than call them this I did and had to wait another 30-minutes only to give up in frustration, so now my internet runs at .80 download and the frustration of spending over three hours on the phone finally getting to speak to another foreign person who was so apologetic who said please hold and I will get someone to help after another hour I am still waiting someone please help.

This service is just totally unacceptable and an insult to the Australian people to have to put up with the rubbish. I have been with Optus for 12 years and this means NOTHING.

This Singapore company called itself a successful company but for who for Singapore or Indian or other countries who answer their phones. Well MR Optus you can take your service and offer it to another country who will accept your business practices of rubbish service and taking money from Australians to support your offshore interests.

And lastly how did the WA gov allow our Brand new stadium to be called the Optus stadium this is just not right to us western Australians it will be known as the Perth Stadium.

Just another dissatisfied OPTUS customer.

Ron
  • Service ADSL
  • Location Geelong
  • Activation 10+ days
  • 9.5
  • Speed Score
    10
  • Reliability Score
    10
  • Support Score
    10
  • Value Score
    8
I am very happy with my service with Optus. I have my home internet connection with Optus, and have had this for many years. Along with my mobile phone plan. In times where I have called Optus I have always received great service and appreciate this. I have never had any billing issues or problems with receiving my bill. The app on my phone makes managing my multiple Optus services easy and keeps me in the loop of the service I am using. I also appreciate the amazing Optus perks available and have been able to access pre sale tickets for events that I would not have been able to get tickets to without this amazing perk. The availability of the support staff is also fantastic, such as the live chat which makes it easy to solve any issues while working or studying.
The internet speed itself is fantastic and very fast, I am able to watch Netflix while other members of the house are also using the internet to watch shows with there being an issue with buffering. The cost of the internet service is slightly more expensive than other ones, however I believe that the availiabilty of customer service representatives and the Optus perks system is worth the extra money.
The Optus app also shows me my internet usage compared to where I am in the billing cycle, this is a great feature as it allows me to see if I have used more data than the amount of days I am into the billing cycle. I also believe there are student discounts avaible, which is fantastic as it assists students with accessing internet services which are essential in education now.
  • Service ADSL2+
  • Location Others
  • Activation 2 days
  • 8.5
  • Speed Score
    7
  • Reliability Score
    10
  • Support Score
    8
  • Value Score
    9
I have been with Optus for a long time with a bundled mobile and broadband package, which I think is great value for money. When I called about NBN a year or so ago, it wasn't available but they ended up offering me a cheaper bundle. It always pays to ask.
  • Service ADSL2+
  • Location Sydney
  • Activation 5 days
  • 6.5
  • Speed Score
    7
  • Reliability Score
    6
  • Support Score
    6
  • Value Score
    7
A sales person assured me my existing wifi modem which runs under a different service will work fine should i sign up for optus's own adsl service which also requires a phone line connection. Turns out it does not work like that, and i will have to pay $200-$300 to install another land line so that both services will work. Disgusting sale technique aside, the speed of the new modem is decent and if i dont factor in the new land line cost, its worth the money. Just be double sure of what you are signing up for AND keep a transcript of your chat with the sales team if its an online chat, as it is hard to trace it back to the sales person in order to make a complaint.
  • Service ADSL2
  • Location Others
  • Activation 7 days
  • 9
  • Speed Score
    10
  • Reliability Score
    9
  • Support Score
    9
  • Value Score
    8
I have used a grandfathered Optus ADSL service for 4 years and been delighted with their bundled phone, line and Internet package. I found that they offered a much cheaper bundle than other operators and also offered economical calls including free calls to Optus fixed and mobile numbers which I really liked. They also included options like a unlisted silent number in the deal which allowed us to avoid all the nuisance phone calls we hear so much about.
  • Service ADSL2+
  • Location Brisbane
  • Activation 8 days
  • 8.75
  • Speed Score
    8
  • Reliability Score
    9
  • Support Score
    9
  • Value Score
    9
We love Optus and the internet they provide at our home in Taringa. We have stable connections on all our devices and it is great to be able to watch the EPL on them for free and with no hit on usage of data. We’re also able to continuously stream Netflix or YouTube with no hassles. The setup was really easy for us. We got a pre configured plug n play modem with a username and password which was very simple to connect in our house. The technical and sales team were fantastic and were happy to assist with our queries. We have a broadband with TV plan and it was a sweet deal. This definitely was an upgrade for us!
  • Service ADSL2+
  • Location Others
  • Activation 2 days
  • 8.25
  • Speed Score
    10
  • Reliability Score
    9
  • Support Score
    6
  • Value Score
    8
Being a heavy user of the internet, and large data download. I find the speed and the reliability of their service excellent. No slowing down with uploads or downloads.

Optus's plan price is competitive along with the different types of competitor plans within the marketplace, there are so many different types of service, however chose Optus to be my local service which has been tremendously reliable.

Generally, the customer service is good However, today I seemed to have had a problem and called Optus customer service to see if there was a problem on the network and was greeted with very poor customer service.

Optus customer service came as a shock as everyone is normally so nice and ready to help.
  • Service ADSL2
  • Location Sydney
  • Activation 7 days
  • 6.75
  • Speed Score
    6
  • Reliability Score
    6
  • Support Score
    9
  • Value Score
    6
I've been with Optus, then Telstra, and now Optus again. I'm not under contract but staying with Optus not because the service is fantastic, but because I'm worried switching will get me something worse.

Optus's customer service is alright. It's nice that you can contact people via live chat and not have to wait on the phone; they also used to have 24h service which is fantastic for night owls. I think they've since done away with it, though their service times are still fairly wide. Cust. service does try to help you, but it's pretty hard to improve a service by much if it's crap in your area.

Their prices are average, generally cheaper than Telstra (may vary, haven't checked for a while) but there are other providers around with aggressively-lower prices.

Unfortunately, the service itself leaves much to be desired. There are some periods of time when the internet is really slow; I suspect they might be oversubscribed, and/or the infrastructure in my area is pretty bad/outdated.

On the whole, Optus is alright but if you try something cheaper that works for you, I'd probably want to try that too.
  • Service ADSL2+
  • Location Others
  • Activation 10+ days
  • 5.25
  • Speed Score
    4
  • Reliability Score
    6
  • Support Score
    4
  • Value Score
    7
Having other mobile services with Optus, it was our first thought to get our new broadband installed by them. There was a lot of messing around to get the broadband installed.

For two weeks I was receiving texts and emails that didn't make sense, some would say it would be installed in 5 day, some 3, some said that there was an issue processing and that we had to get in touch. Despite this, our service was eventually set up.

The speed is very slow and you generally can't have more than one thing in use (ie if streaming a movie, browsing internet becomes slow) but we can't complain as we got a really good price for bundling multiple services. Only $60 per month for unlimited broadband!
  • Service ADSL2
  • Location Sydney
  • Activation 10+ days
  • 5.75
  • Speed Score
    6
  • Reliability Score
    5
  • Support Score
    6
  • Value Score
    6
I have been using this service provider for years and i find it average. Sometimes its great and others not so great. At first it was fast, got my value for money but lately i havent been too happy with them.

I find the Internet lags, sometimes its so slow i give up using it. I have also had issues several times with the wifi router but luckily the customer service/technical support team have been great and are always helpful whenever i call.

I am currently waiting for a free upgrade due to some of the issues i have had throughout the years.