Optus Reviews - Cable(4) Write Review

we were with optus for just on 12 months once nbn was connected we decided to move to TPG as it was cheaper the problems started when we called to disconnect firstly because the account was in my husbands name and even though for the 6th time my husband authorized for me to speak they still didnt get it anyway they after 2 hrs they said no problems everything will be arranged,not so I received another bill with extra charges another 2 hrs wasted speaking to these useless call centres they just do not understand and their English is so poor I couldnt understand them eventually they sai they would fix it. I decided to check my bank statement and noticed money was being taken out every fortnight again hours trying to get some sense they after arguing they tell me it was for another address but wouldnt admit fault they asked had we lived there or own it and me saying have no idea and again response are you sure can you believe it instead of accepting the blame then the woman said i will put you through to cancellations isaid how can you do that when i didnt open the account i lost the plot by then so she asked me my bank details and said the $800 would be reimbursed 5 working days. well that didnt happen so I went on chat more than hour and a half going through the same crap this guy was so useless after an hour he said he couldnt talk to me because I am not the account holder I told him to read his notes and threatened him with the bank ombudsman as they were illegally taking money out of our account again more bs still no money my husband called they even gave him a ref number and a cheque arrived in a week even though they took my bank details, this is the people who work Optus and by the way I rang the bank straight away to put a stop,if Optus was the cheapest internet provider I still would never use them.

I have been a customer for 10+ years and have been paying for so called fastest cable speed. I find that after doing a speed check ( 6 mb/s at the very best, but forget about peak times) that I am not even getting anywhere near the 30 mb/s speed they are advertising for the basic plan. When I attempt to contact them to complain, I am continually directed to their website and to find a phone number is like looking for a needle in a haystack. When I do call the number, I then get told there is a que of 45 minutes and then they try to get me back on to their website as all problems can be fixed by resetting the modem according to them.
When finally I get to speak to someone in a foreign country , they go through the apologetic routine , and advise they will report my problem ( in this case it was apparently an outage) , but offer no solution or compensation for the sub standard service I have been paying premium dollars for.
Rather than paying the big bucks to Bolt advertising super fast speeds, they should revert back to an animal, maybe a snail!
I will be making a complaint to the Telecommunications Ombusmen regarding being charged for a service I was not supplied and suggest others do the same .
Extremely dissatisfied customer!

This is the first ttime we have been with a cable internet provider and we were assured before we joined that the speed and reliability would be three times better then the Broadband connection we had previously and would be better then the new NBN that was yet to be introduced into our area.

Well, I would say we have been grossly mislead, the service is spotty falling out of connection on a daily basis, the speed is definitely better than our prevention connection but that is not really any comfort when.There is no reliability.

Customer service with this company is also a joke, I have yet to speak to an Australian born English person, I have nothing against people with accents working in call centres I just believe that you should get a mix of people answering phones and that is not the case here.

Overall not the best service or reliability but the price is fair.

Reliable/consistent internet speeds. The fastest download speeds compared to 5+ other people I know. No problem streaming HD movies/TV shows on Netflix. Optus sport an added bonus but you have to pay extra for it unless you are already in a comprehensive/expensive plan with Optus, then it's free. If there are ever dropouts or if Optus is down for maintenance (which is rare and usually in the early hours of the morning) Optus lists all the affected areas and notifies how long until your internet will be back up again.