Optus
Optus is the 3rd largest telco in Australia and offers mobile, ADSL internet and cable TV (HFC) service. Optus mostly owns and operates it’s own network infrastructure whilst providing services into the NBN too. Other wholesale 4G Mobile and are the largest satellite wholesaler in Australia.
Overall Rating 5

Optus Reviews - Cable(2) Write Review

  • Service Cable
  • Location Others
  • Activation 3 days
  • 6
  • Speed Score
    7
  • Reliability Score
    4
  • Support Score
    5
  • Value Score
    8
This is the first ttime we have been with a cable internet provider and we were assured before we joined that the speed and reliability would be three times better then the Broadband connection we had previously and would be better then the new NBN that was yet to be introduced into our area.

Well, I would say we have been grossly mislead, the service is spotty falling out of connection on a daily basis, the speed is definitely better than our prevention connection but that is not really any comfort when.There is no reliability.

Customer service with this company is also a joke, I have yet to speak to an Australian born English person, I have nothing against people with accents working in call centres I just believe that you should get a mix of people answering phones and that is not the case here.

Overall not the best service or reliability but the price is fair.
  • Service Cable
  • Location Others
  • Activation 10+ days
  • 8.25
  • Speed Score
    8
  • Reliability Score
    9
  • Support Score
    8
  • Value Score
    8
Reliable/consistent internet speeds. The fastest download speeds compared to 5+ other people I know. No problem streaming HD movies/TV shows on Netflix. Optus sport an added bonus but you have to pay extra for it unless you are already in a comprehensive/expensive plan with Optus, then it's free. If there are ever dropouts or if Optus is down for maintenance (which is rare and usually in the early hours of the morning) Optus lists all the affected areas and notifies how long until your internet will be back up again.