Optus
Optus is the 3rd largest telco in Australia and offers mobile, ADSL internet and cable TV (HFC) service. Optus mostly owns and operates it’s own network infrastructure whilst providing services into the NBN too. Other wholesale 4G Mobile and are the largest satellite wholesaler in Australia.
Overall Rating 5

Optus Reviews - Mobile Broadband(5) Write Review

  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Worst company EVER. BEWARE OF OPTUS. They steal your money, the internet connection is awful. You do not get what you pay for. Have had someone come to the house about 3 times to fix it and nothing has changed. My phone bill is always outrageously over and I get usage notifications when I'm sitting at home, in wifi, not using data at all. They are thieves. STAY AWAY.
  • Speed Score
    7
  • Reliability Score
    6
  • Support Score
    8
  • Value Score
    7
I needed an internet connection and went for optus. Since nbn was not available at my house, I had to choose the mobile broadband. And I instantly regretted it. At the optus, chadstone, everywhere it was mentioned 12 mbps download speed. When I came home, after initiation process, when I tested the speed, it came out to be 4.5. On contacting the customer support, they told me my plan has a restriction that I will receive only upto 5 mbps.

So, please folks, be aware of these hidden conditions.
  • Speed Score
    10
  • Reliability Score
    10
  • Support Score
    10
  • Value Score
    10
I've been with Optus for several years now and their service is always exceptional. I have never had to contact a team member other than when activating the service. That's incredibly important to me as I run a business from home so I need a reliable and fast connection. The service is amongst the fastest in Australia and I honestly couldn't fault them, which is good because I can use the internet for anywhere from 10 - 16 hours a day. Knowing that I will always have the internet available to me is a relief and means I can just get on with business without worrying. I can also stream and download videos very easily, which is something that I do frequently. I would have no problem recommending Optus as my preferred ISP and think that they're truly good value and have the best plans on the market. I have actually recommended them to friends in the past.
  • Speed Score
    5
  • Reliability Score
    4
  • Support Score
    6
  • Value Score
    5
When it works it's fine, as is any, but it's not very reliable and it's forever messing up. We are constantly having to switch on and off in order for it to work. There are better options out there for the same price if not often less.

The technical support from Optus is usually alright but if you call up you'll be waiting a while. Optus wait times are bad.

However Optus support representatives are usually very friendly and willing to help, and very apologetic for the wait you have experienced.

All in all I wouldn't say I recommend Optus, but I think people should shop around a bit before they commit just because they're a big name.
  • Speed Score
    5
  • Reliability Score
    4
  • Support Score
    3
  • Value Score
    5
I'm with Optus, my Internet can be very slow at times. I have the unlimited Gigs internet package and it deffinatly gets slower towards the end of each month. Had quite a few issues in the past and the support was not there at all. Sitting on a phone call for 5 hours to Optus is not fun. Considering changing providers actually. Using data out of the house is fine, but the wifi in the house is never considered fast, especially when someone is on the smart to or on a console of some sort like online gaming. Overall, service could be a lot better