Optus
Optus is the 3rd largest telco in Australia and offers mobile, ADSL internet and cable TV (HFC) service. Optus mostly owns and operates it’s own network infrastructure whilst providing services into the NBN too. Other wholesale 4G Mobile and are the largest satellite wholesaler in Australia.
Overall Rating 5

Optus Reviews - NBN Tier 2(3) Write Review

  • Speed Score
    6
  • Reliability Score
    7
  • Support Score
    4
  • Value Score
    4
The speed is acceptable during non-peak periods. However, in peak periods speed often drops 10kb and requires modem to be restarted to restore speed.

The internet is reliable, although the fetch TV has connection issues to the Foxtel channels about twice a month. Technical support for the fetch TV issues has been lacking, the problem resolves itself between a couple of hours till a couple of days.

Excellent value for money when combined with a Optus mobile to receive $20 discount.
  • Speed Score
    6
  • Reliability Score
    4
  • Support Score
    3
  • Value Score
    4
My speeds are no where near the advertised and promised speeds. I moved from a house that had ADSL so the speeds are better however my fastest download speed to date is 1.98mps.

Price wise not great we however have it bundled with home phone etc but I found other providers cheaper. If we hadn't had phones and tablets locked to Optus contracts we would have moved. I hate having to call them it becomes a game of pass the parcel.

My NBN regularly drops out it is so frustrating as when it does so does the home phone. I wouldn't recommend Optus to a friend.
  • Speed Score
    5
  • Reliability Score
    6
  • Support Score
    5
  • Value Score
    7
I joined with Optus last August and experienced a slow speed for NBN from the start I called the customer service department and had an extremely helpful team member who increased me to speed 2 free of charge. Since then we experience slow usage quite frequently and I often have to turn the wifi off and use my mobile data on another phone call to Optus the team member was rude and unhelpful and advised if I want the speed promised you need to plug the laptop directly into the modern, I personally think this defeats the purpose of a wifi connection and also is not possiable with a Mac book (which both myself and my house mate have) all in all i am not very happy with Optus and once the contract is up I will definitely consider my options and look at changing companies.