Optus
Optus is the 3rd largest telco in Australia and offers mobile, ADSL internet and cable TV (HFC) service. Optus mostly owns and operates it’s own network infrastructure whilst providing services into the NBN too. Other wholesale 4G Mobile and are the largest satellite wholesaler in Australia.
Overall Rating 5

Optus Reviews - NBN Tier 3(4) Write Review

  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
I relocated my Optus NBN service and I was assured my service would be activated on the date I had booked in using the online service. The account appeared to be activated and then was working. Without any communication from Optus, the connection stopped working and I had to contact them to find out they need to update your username on their end. I had received no information about this and we are going for days without wifi. Poor service. Also, the live chat does not appear to be able to organise a phone call and I have to call billing to make sure I don't get charged for the days without service. So we have to communicate them to find out they have shut off our service and to make sure I'm not charged for that lack of service. Very frustrating. I work from home and rely on my access to the network.
  • Speed Score
    10
  • Reliability Score
    10
  • Support Score
    6
  • Value Score
    10
Took a while to fix. At least they did something about it. Will see on our bill is they charged us for those days that it wasn't working. I guess it's cause we had existing issues with our NBN which is why they had to move the uni d port. Took them 3days to fix. Which is better than our previous provider.
Speeds are great. around 40mbps at least @ night. Many devices connected. Value is good, have my mobile with them so I get a discount.
  • Speed Score
    2
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Worst company I have EVER dealt with. They actively avoid speaking to customers once they have been signed up.Their staff constantly lie and pass you off onto other staff, who tell more lies. PLEASE, PLEASE, don't believe the paid 5 star reviews. Check all over the internet. The 1 star reviews of Optus are far more prevalent.
  • Speed Score
    8
  • Reliability Score
    8
  • Support Score
    6
  • Value Score
    9
We had the new NBN modem installed through optus approximately 3-4 weeks ago. The technician was on time as appointed, and quick to install. We have been with Optus for so long easily over 10 years now with a bundled landline and broadband package, which I think is great value for money.

With up to 9 people in our household streaming a Kodi box, streaming movies online, through games consoles, wifi usage on mobiles, ect pretty much around the clock, never skips a beat, speed is always consistent.

Having said this we have only had this connection for a couple weeks so will have to see in the long run how the pricing, service and speed holds up. The day after installation of the new NBN modem we had a technician/ subcontractor pop by rather early around 8:30am, he had to phone optus with the verification I'm guessing compliance ect, he was on hold for about 20 mins but could see I was in a rush so offered to complete the call from his van do I could leave. All in all happy so far.