Optus
Optus is the 3rd largest telco in Australia and offers mobile, ADSL internet and cable TV (HFC) service. Optus mostly owns and operates it’s own network infrastructure whilst providing services into the NBN too. Other wholesale 4G Mobile and are the largest satellite wholesaler in Australia.
Overall Rating 5

Optus Reviews - NBN(8) Write Review

  • Speed Score
    1
  • Reliability Score
    2
  • Support Score
    1
  • Value Score
    2
when we were connected on cable the internet wasn't the best but it was enough. then they wanted to connect us onto nbn and they were saying that the net is going to be a lot faster, now that we are connected onto nbn it is pathetic, less than a mbps at times. customer service is terrible, always being lied to and can never get any help off them. before you want to lock yourself onto a 24 month contract with optus, make sure you think again
  • Speed Score
    8
  • Reliability Score
    8
  • Support Score
    6
  • Value Score
    9
We had the new NBN modem installed through optus approximately 3-4 weeks ago. The technician was on time as appointed, and quick to install. We have been with Optus for so long easily over 10 years now with a bundled landline and broadband package, which I think is great value for money.

With up to 9 people in our household streaming a Kodi box, streaming movies online, through games consoles, wifi usage on mobiles, ect pretty much around the clock, never skips a beat, speed is always consistent.

Having said this we have only had this connection for a couple weeks so will have to see in the long run how the pricing, service and speed holds up. The day after installation of the new NBN modem we had a technician/ subcontractor pop by rather early around 8:30am, he had to phone optus with the verification I'm guessing compliance ect, he was on hold for about 20 mins but could see I was in a rush so offered to complete the call from his van do I could leave. All in all happy so far.
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Where do I start. Took two months to get a home line. Internet is beyond pathetic. Most days speed of 2. Promised high speeds up to 100. Can't even use wifi.
Don't even bother using it during peak time.
Rang technical support only to be told upgrading the bandwidth. I asked when will this be finished. They don't have a clue. Should of stayed with Telstra.
  • Speed Score
    2
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    3
Joined up with Optus as I was a prepaid mobile customer and got an offer to save $20 off of a mobile plan if I bundled internet with them too. From day one there were issues, instead of putting them on one account they put them in two accounts.

They eventually rectified this matter but it took days. When the Internet was finally connected, we had dropouts every 5 to 10 minutes 24 hours per day. To get this fixed it took speaking to 5 different people whom eventually fixed it.

Due to the stuff ups I asked for a discount which was afforded and also an extension to be placed on payment. However instead of extending the account they CANCELLED it completely. They eventually brought my bill down to half and I paid it and they set me up with a new account. Same issues with dropouts, billing and lack of support from Optus.

Throughout the time whilst the account was cancelled before they would reconnect us, they let me use my mobile data to connect with no limitations placed on this as I explained we run two businesses from this location. When we finally got connected they tried to refuse to reimburse the data charges as they called them excessive even though our plan is unlimited on data through NBN and I explained our heavy data usage due to the types of businesses we run.

They also tried to charge me cancellation fees for the cancellation that they instigated incorrectly. I took these issues to the Ombudsman as the discussions were going nowhere. It has since been two months since instigating a TIO investigation and in that time I have attempted contact with their TIO CSR only to not be contacted back at all.

Tonight they canned my services but thankfully reinstated after an hour of arguing and have requested the TIO CSR to get in touch. I dont think this will happen as I have been falsly promised this in the past. Their customer service is beyond a joke, live chat barely works and it take 4 or 5 people to get what you need done, done.

Optus FB page customer service persons now do not answer any messages sent to them and they have not helped in any way. I continually get disconnected when I ring even though I am polite. It is beyond a joke. I would not recommend Optus to ANYONE. If I had the choice to leave and trusted any other company to assist me with my service I would however I believe they are all as bad as each other.
  • Speed Score
    6
  • Reliability Score
    7
  • Support Score
    4
  • Value Score
    4
The speed is acceptable during non-peak periods. However, in peak periods speed often drops 10kb and requires modem to be restarted to restore speed.

The internet is reliable, although the fetch TV has connection issues to the Foxtel channels about twice a month. Technical support for the fetch TV issues has been lacking, the problem resolves itself between a couple of hours till a couple of days.

Excellent value for money when combined with a Optus mobile to receive $20 discount.
  • Speed Score
    6
  • Reliability Score
    7
  • Support Score
    7
  • Value Score
    5
Speed - is quite low could be a lot faster for what we are paying
Reliability - has some frequent drop outs which we didn't expect for NBN
Technical Support - although they may not always be able to fix our drop outs the staff are always friendly and go above to do what they can - including discounts and always following up in the coming days
Value for Money - This could be better we pay quite a lot of money and don't seem to get our monies worth - especially with the low speed and drop outs (we pay for Tier 4 and get Tier 2/3 speeds)

I am unsure of our activation time as our housemate already had NBN prior to us moving in
  • Speed Score
    6
  • Reliability Score
    4
  • Support Score
    3
  • Value Score
    4
My speeds are no where near the advertised and promised speeds. I moved from a house that had ADSL so the speeds are better however my fastest download speed to date is 1.98mps.

Price wise not great we however have it bundled with home phone etc but I found other providers cheaper. If we hadn't had phones and tablets locked to Optus contracts we would have moved. I hate having to call them it becomes a game of pass the parcel.

My NBN regularly drops out it is so frustrating as when it does so does the home phone. I wouldn't recommend Optus to a friend.
  • Speed Score
    5
  • Reliability Score
    6
  • Support Score
    5
  • Value Score
    7
I joined with Optus last August and experienced a slow speed for NBN from the start I called the customer service department and had an extremely helpful team member who increased me to speed 2 free of charge. Since then we experience slow usage quite frequently and I often have to turn the wifi off and use my mobile data on another phone call to Optus the team member was rude and unhelpful and advised if I want the speed promised you need to plug the laptop directly into the modern, I personally think this defeats the purpose of a wifi connection and also is not possiable with a Mac book (which both myself and my house mate have) all in all i am not very happy with Optus and once the contract is up I will definitely consider my options and look at changing companies.