Optus
Optus is the 3rd largest telco in Australia and offers mobile, ADSL internet and cable TV (HFC) service. Optus mostly owns and operates it’s own network infrastructure whilst providing services into the NBN too. Other wholesale 4G Mobile and are the largest satellite wholesaler in Australia.
Overall Rating 5

Optus Reviews - NBN(15) Write Review

  • Speed Score
    7
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
I have been without broadband now for almost 4 months. Optus decided on Jan 7 that they should cancel my service after my ex decided to annoy me by requesting the service be cancelled or transferred. She was not living here and was not on the account. I was the sole name on the account. They breached my privacy. I have a contract with them but they did not think to confirm with me, the account holder about an early termination. And now Optus are still not able to find my service. In the "interim" they gave me a portable device which requires constant reloading. Sometime Optus reimburse me, sometimes they don't. I am over this extremely poor service. I can't change providers because I have a contract and possibly my service cannot be found by another provider. The Telecommunication Industry Ombudsman must be swamped at the moment because they are not able to respond appropriately to my issue. Please share this story if you like and hopefully it can attract some attention.
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Optus are nothing but a bunch of muppets!! Never again wouldn’t recommend to ANYONE! Our internet drops out 5 times a week and when it is working is extreamly slow! So we called to try and fix the issue we were told we had to upgrade to get better internet speed so that is what we did and from that day forward it got worse. You cannot use the internet at all now keeps saying no internet connection so called again and asked why I paid extra to have it not working at all. I couldn’t understand anything they were saying and kept hanging up on me because I was asking to repeat what they said after being hung up on for the 6th time I finally got to speak to someone that I could some how understand for him to tell me that’s no good and to reset the device when I did and still the same problem he said he didn’t know what else to do to try and get it working again so I had said I’m not going to keep paying for internet that Does NOT work and he said that’s fine they will get debt collectors and take us to court. I have ample amount of proof to take to court Optus u won’t win it’s not a threat it’s a PROMISE! U can’t charge people for something ur not providing. YOU WILL NOT WIN, IM COMMING FOR YOU OPTUS and your support team I have recordings of your continued denial and refusal. Then I am going to make this public so we will see if they would like to pay up or be TAKEN DOWN!!
  • Speed Score
    5
  • Reliability Score
    3
  • Support Score
    1
  • Value Score
    1
service is beyond acceptable. The amount of resources optus wastes to not even provide a service is incomprehensible. There is no bright future for Optus. Incompetent company that can not follow systemic flow. Coverage = average.
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
I relocated my Optus NBN service and I was assured my service would be activated on the date I had booked in using the online service. The account appeared to be activated and then was working. Without any communication from Optus, the connection stopped working and I had to contact them to find out they need to update your username on their end. I had received no information about this and we are going for days without wifi. Poor service. Also, the live chat does not appear to be able to organise a phone call and I have to call billing to make sure I don't get charged for the days without service. So we have to communicate them to find out they have shut off our service and to make sure I'm not charged for that lack of service. Very frustrating. I work from home and rely on my access to the network.
  • Speed Score
    10
  • Reliability Score
    10
  • Support Score
    6
  • Value Score
    10
Took a while to fix. At least they did something about it. Will see on our bill is they charged us for those days that it wasn't working. I guess it's cause we had existing issues with our NBN which is why they had to move the uni d port. Took them 3days to fix. Which is better than our previous provider.
Speeds are great. around 40mbps at least @ night. Many devices connected. Value is good, have my mobile with them so I get a discount.
  • Speed Score
    7
  • Reliability Score
    4
  • Support Score
    5
  • Value Score
    4
Speed is reasonable but lots of dropouts. Checking our cable now but not happy in the meantime. We actually had better service with adsl.
  • Speed Score
    2
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Worst company I have EVER dealt with. They actively avoid speaking to customers once they have been signed up.Their staff constantly lie and pass you off onto other staff, who tell more lies. PLEASE, PLEASE, don't believe the paid 5 star reviews. Check all over the internet. The 1 star reviews of Optus are far more prevalent.
  • Speed Score
    1
  • Reliability Score
    2
  • Support Score
    1
  • Value Score
    2
when we were connected on cable the internet wasn't the best but it was enough. then they wanted to connect us onto nbn and they were saying that the net is going to be a lot faster, now that we are connected onto nbn it is pathetic, less than a mbps at times. customer service is terrible, always being lied to and can never get any help off them. before you want to lock yourself onto a 24 month contract with optus, make sure you think again
  • Speed Score
    8
  • Reliability Score
    8
  • Support Score
    6
  • Value Score
    9
We had the new NBN modem installed through optus approximately 3-4 weeks ago. The technician was on time as appointed, and quick to install. We have been with Optus for so long easily over 10 years now with a bundled landline and broadband package, which I think is great value for money.

With up to 9 people in our household streaming a Kodi box, streaming movies online, through games consoles, wifi usage on mobiles, ect pretty much around the clock, never skips a beat, speed is always consistent.

Having said this we have only had this connection for a couple weeks so will have to see in the long run how the pricing, service and speed holds up. The day after installation of the new NBN modem we had a technician/ subcontractor pop by rather early around 8:30am, he had to phone optus with the verification I'm guessing compliance ect, he was on hold for about 20 mins but could see I was in a rush so offered to complete the call from his van do I could leave. All in all happy so far.
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Where do I start. Took two months to get a home line. Internet is beyond pathetic. Most days speed of 2. Promised high speeds up to 100. Can't even use wifi.
Don't even bother using it during peak time.
Rang technical support only to be told upgrading the bandwidth. I asked when will this be finished. They don't have a clue. Should of stayed with Telstra.