I am very happy with my service with Optus. I have my home internet connection with Optus, and have had this for many years. Along with my mobile phone plan. In times where I have called Optus I have always received great service and appreciate this. I have never had any billing issues or problems with receiving my bill. The app on my phone makes managing my multiple Optus services easy and keeps me in the loop of the service I am using. I also appreciate the amazing Optus perks available and have been able to access pre sale tickets for events that I would not have been able to get tickets to without this amazing perk. The availability of the support staff is also fantastic, such as the live chat which makes it easy to solve any issues while working or studying.
The internet speed itself is fantastic and very fast, I am able to watch Netflix while other members of the house are also using the internet to watch shows with there being an issue with buffering. The cost of the internet service is slightly more expensive than other ones, however I believe that the availiabilty of customer service representatives and the Optus perks system is worth the extra money.
The Optus app also shows me my internet usage compared to where I am in the billing cycle, this is a great feature as it allows me to see if I have used more data than the amount of days I am into the billing cycle. I also believe there are student discounts avaible, which is fantastic as it assists students with accessing internet services which are essential in education now.