I have been without broadband now for almost 4 months. Optus decided on Jan 7 that they should cancel my service after my ex decided to annoy me by requesting the service be cancelled or transferred. She was not living here and was not on the account. I was the sole name on the account. They breached my privacy. I have a contract with them but they did not think to confirm with me, the account holder about an early termination. And now Optus are still not able to find my service. In the "interim" they gave me a portable device which requires constant reloading. Sometime Optus reimburse me, sometimes they don't. I am over this extremely poor service. I can't change providers because I have a contract and possibly my service cannot be found by another provider. The Telecommunication Industry Ombudsman must be swamped at the moment because they are not able to respond appropriately to my issue. Please share this story if you like and hopefully it can attract some attention.