Optus
Optus is the 3rd largest telco in Australia and offers mobile, ADSL internet and cable TV (HFC) service. Optus mostly owns and operates it’s own network infrastructure whilst providing services into the NBN too. Other wholesale 4G Mobile and are the largest satellite wholesaler in Australia.
Overall Rating 5

Optus Reviews(40) Write Review

  • Speed Score
    2
  • Reliability Score
    2
  • Support Score
    2
  • Value Score
    1
Absolute joke. CONSTANT issues with them, both with the WiFi and mobile. Their staff (if they can speak English) are SO rude. It’s been one issue after another, from their WiFi never working or being so slow it’s useless to being massively overcharged on multiple occasions and when I called about it they couldn’t care less and hung up on me multiple times. Wouldn’t recommend them to anyone
  • Speed Score
    7
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
I have been without broadband now for almost 4 months. Optus decided on Jan 7 that they should cancel my service after my ex decided to annoy me by requesting the service be cancelled or transferred. She was not living here and was not on the account. I was the sole name on the account. They breached my privacy. I have a contract with them but they did not think to confirm with me, the account holder about an early termination. And now Optus are still not able to find my service. In the "interim" they gave me a portable device which requires constant reloading. Sometime Optus reimburse me, sometimes they don't. I am over this extremely poor service. I can't change providers because I have a contract and possibly my service cannot be found by another provider. The Telecommunication Industry Ombudsman must be swamped at the moment because they are not able to respond appropriately to my issue. Please share this story if you like and hopefully it can attract some attention.
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Optus are nothing but a bunch of muppets!! Never again wouldn’t recommend to ANYONE! Our internet drops out 5 times a week and when it is working is extreamly slow! So we called to try and fix the issue we were told we had to upgrade to get better internet speed so that is what we did and from that day forward it got worse. You cannot use the internet at all now keeps saying no internet connection so called again and asked why I paid extra to have it not working at all. I couldn’t understand anything they were saying and kept hanging up on me because I was asking to repeat what they said after being hung up on for the 6th time I finally got to speak to someone that I could some how understand for him to tell me that’s no good and to reset the device when I did and still the same problem he said he didn’t know what else to do to try and get it working again so I had said I’m not going to keep paying for internet that Does NOT work and he said that’s fine they will get debt collectors and take us to court. I have ample amount of proof to take to court Optus u won’t win it’s not a threat it’s a PROMISE! U can’t charge people for something ur not providing. YOU WILL NOT WIN, IM COMMING FOR YOU OPTUS and your support team I have recordings of your continued denial and refusal. Then I am going to make this public so we will see if they would like to pay up or be TAKEN DOWN!!
  • Service Cable
  • Location Melbourne
  • Activation 1 days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
we were with optus for just on 12 months once nbn was connected we decided to move to TPG as it was cheaper the problems started when we called to disconnect firstly because the account was in my husbands name and even though for the 6th time my husband authorized for me to speak they still didnt get it anyway they after 2 hrs they said no problems everything will be arranged,not so I received another bill with extra charges another 2 hrs wasted speaking to these useless call centres they just do not understand and their English is so poor I couldnt understand them eventually they sai they would fix it. I decided to check my bank statement and noticed money was being taken out every fortnight again hours trying to get some sense they after arguing they tell me it was for another address but wouldnt admit fault they asked had we lived there or own it and me saying have no idea and again response are you sure can you believe it instead of accepting the blame then the woman said i will put you through to cancellations isaid how can you do that when i didnt open the account i lost the plot by then so she asked me my bank details and said the $800 would be reimbursed 5 working days. well that didnt happen so I went on chat more than hour and a half going through the same crap this guy was so useless after an hour he said he couldnt talk to me because I am not the account holder I told him to read his notes and threatened him with the bank ombudsman as they were illegally taking money out of our account again more bs still no money my husband called they even gave him a ref number and a cheque arrived in a week even though they took my bank details, this is the people who work Optus and by the way I rang the bank straight away to put a stop,if Optus was the cheapest internet provider I still would never use them.
  • Service ADSL2+
  • Location Others
  • Activation 9 days
  • 10
  • Speed Score
    10
  • Reliability Score
    10
  • Support Score
    10
  • Value Score
    10
optus is so good. it’s also very very very fast I wished my dad moved to optus because Telstra is really slow so screw Telstra. my mum has got optus.
  • Speed Score
    5
  • Reliability Score
    3
  • Support Score
    1
  • Value Score
    1
service is beyond acceptable. The amount of resources optus wastes to not even provide a service is incomprehensible. There is no bright future for Optus. Incompetent company that can not follow systemic flow. Coverage = average.
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Internet extremally slow and doesn't work during peak times. Even to do simple things like search thing on the internet
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
I relocated my Optus NBN service and I was assured my service would be activated on the date I had booked in using the online service. The account appeared to be activated and then was working. Without any communication from Optus, the connection stopped working and I had to contact them to find out they need to update your username on their end. I had received no information about this and we are going for days without wifi. Poor service. Also, the live chat does not appear to be able to organise a phone call and I have to call billing to make sure I don't get charged for the days without service. So we have to communicate them to find out they have shut off our service and to make sure I'm not charged for that lack of service. Very frustrating. I work from home and rely on my access to the network.
  • Speed Score
    10
  • Reliability Score
    10
  • Support Score
    6
  • Value Score
    10
Took a while to fix. At least they did something about it. Will see on our bill is they charged us for those days that it wasn't working. I guess it's cause we had existing issues with our NBN which is why they had to move the uni d port. Took them 3days to fix. Which is better than our previous provider.
Speeds are great. around 40mbps at least @ night. Many devices connected. Value is good, have my mobile with them so I get a discount.
  • Speed Score
    7
  • Reliability Score
    4
  • Support Score
    5
  • Value Score
    4
Speed is reasonable but lots of dropouts. Checking our cable now but not happy in the meantime. We actually had better service with adsl.