Optus
Optus is the 3rd largest telco in Australia and offers mobile, ADSL internet and cable TV (HFC) service. Optus mostly owns and operates it’s own network infrastructure whilst providing services into the NBN too. Other wholesale 4G Mobile and are the largest satellite wholesaler in Australia.
Overall Rating 5

Optus Reviews(35) Write Review

  • Speed Score
    5
  • Reliability Score
    3
  • Support Score
    1
  • Value Score
    1
service is beyond acceptable. The amount of resources optus wastes to not even provide a service is incomprehensible. There is no bright future for Optus. Incompetent company that can not follow systemic flow. Coverage = average.
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Internet extremally slow and doesn't work during peak times. Even to do simple things like search thing on the internet
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
I relocated my Optus NBN service and I was assured my service would be activated on the date I had booked in using the online service. The account appeared to be activated and then was working. Without any communication from Optus, the connection stopped working and I had to contact them to find out they need to update your username on their end. I had received no information about this and we are going for days without wifi. Poor service. Also, the live chat does not appear to be able to organise a phone call and I have to call billing to make sure I don't get charged for the days without service. So we have to communicate them to find out they have shut off our service and to make sure I'm not charged for that lack of service. Very frustrating. I work from home and rely on my access to the network.
  • Speed Score
    10
  • Reliability Score
    10
  • Support Score
    6
  • Value Score
    10
Took a while to fix. At least they did something about it. Will see on our bill is they charged us for those days that it wasn't working. I guess it's cause we had existing issues with our NBN which is why they had to move the uni d port. Took them 3days to fix. Which is better than our previous provider.
Speeds are great. around 40mbps at least @ night. Many devices connected. Value is good, have my mobile with them so I get a discount.
  • Speed Score
    7
  • Reliability Score
    4
  • Support Score
    5
  • Value Score
    4
Speed is reasonable but lots of dropouts. Checking our cable now but not happy in the meantime. We actually had better service with adsl.
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Worst company EVER. BEWARE OF OPTUS. They steal your money, the internet connection is awful. You do not get what you pay for. Have had someone come to the house about 3 times to fix it and nothing has changed. My phone bill is always outrageously over and I get usage notifications when I'm sitting at home, in wifi, not using data at all. They are thieves. STAY AWAY.
  • Service Cable
  • Location Others
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
I have been a customer for 10+ years and have been paying for so called fastest cable speed. I find that after doing a speed check ( 6 mb/s at the very best, but forget about peak times) that I am not even getting anywhere near the 30 mb/s speed they are advertising for the basic plan. When I attempt to contact them to complain, I am continually directed to their website and to find a phone number is like looking for a needle in a haystack. When I do call the number, I then get told there is a que of 45 minutes and then they try to get me back on to their website as all problems can be fixed by resetting the modem according to them.
When finally I get to speak to someone in a foreign country , they go through the apologetic routine , and advise they will report my problem ( in this case it was apparently an outage) , but offer no solution or compensation for the sub standard service I have been paying premium dollars for.
Rather than paying the big bucks to Bolt advertising super fast speeds, they should revert back to an animal, maybe a snail!
I will be making a complaint to the Telecommunications Ombusmen regarding being charged for a service I was not supplied and suggest others do the same .
Extremely dissatisfied customer!
  • Speed Score
    7
  • Reliability Score
    6
  • Support Score
    8
  • Value Score
    7
I needed an internet connection and went for optus. Since nbn was not available at my house, I had to choose the mobile broadband. And I instantly regretted it. At the optus, chadstone, everywhere it was mentioned 12 mbps download speed. When I came home, after initiation process, when I tested the speed, it came out to be 4.5. On contacting the customer support, they told me my plan has a restriction that I will receive only upto 5 mbps.

So, please folks, be aware of these hidden conditions.
  • Service Cable
  • Location Others
  • Activation 3 days
  • 6
  • Speed Score
    7
  • Reliability Score
    4
  • Support Score
    5
  • Value Score
    8
This is the first ttime we have been with a cable internet provider and we were assured before we joined that the speed and reliability would be three times better then the Broadband connection we had previously and would be better then the new NBN that was yet to be introduced into our area.

Well, I would say we have been grossly mislead, the service is spotty falling out of connection on a daily basis, the speed is definitely better than our prevention connection but that is not really any comfort when.There is no reliability.

Customer service with this company is also a joke, I have yet to speak to an Australian born English person, I have nothing against people with accents working in call centres I just believe that you should get a mix of people answering phones and that is not the case here.

Overall not the best service or reliability but the price is fair.
  • Service ADSL2+
  • Location Perth
  • Activation 1 days
  • 2.5
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    7
Optus would have to win the dud award for the worst service in the Internet world.

They make you sift through pages of help rubbish then try to call the service Dept for technical faults this option is hidden in the phone menu then you will wait up to 2 hours to speak to someone when someone answers. I can hardly understand and which country are these people from then the other option is to use the chat line which they actively promote rather than call them this I did and had to wait another 30-minutes only to give up in frustration, so now my internet runs at .80 download and the frustration of spending over three hours on the phone finally getting to speak to another foreign person who was so apologetic who said please hold and I will get someone to help after another hour I am still waiting someone please help.

This service is just totally unacceptable and an insult to the Australian people to have to put up with the rubbish. I have been with Optus for 12 years and this means NOTHING.

This Singapore company called itself a successful company but for who for Singapore or Indian or other countries who answer their phones. Well MR Optus you can take your service and offer it to another country who will accept your business practices of rubbish service and taking money from Australians to support your offshore interests.

And lastly how did the WA gov allow our Brand new stadium to be called the Optus stadium this is just not right to us western Australians it will be known as the Perth Stadium.

Just another dissatisfied OPTUS customer.

Ron