Optus
Optus is the 3rd largest telco in Australia and offers mobile, ADSL internet and cable TV (HFC) service. Optus mostly owns and operates it’s own network infrastructure whilst providing services into the NBN too. Other wholesale 4G Mobile and are the largest satellite wholesaler in Australia.
Overall Rating 5

Optus Reviews(29) Write Review

  • Service Cable
  • Location Others
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
I have been a customer for 10+ years and have been paying for so called fastest cable speed. I find that after doing a speed check ( 6 mb/s at the very best, but forget about peak times) that I am not even getting anywhere near the 30 mb/s speed they are advertising for the basic plan. When I attempt to contact them to complain, I am continually directed to their website and to find a phone number is like looking for a needle in a haystack. When I do call the number, I then get told there is a que of 45 minutes and then they try to get me back on to their website as all problems can be fixed by resetting the modem according to them.
When finally I get to speak to someone in a foreign country , they go through the apologetic routine , and advise they will report my problem ( in this case it was apparently an outage) , but offer no solution or compensation for the sub standard service I have been paying premium dollars for.
Rather than paying the big bucks to Bolt advertising super fast speeds, they should revert back to an animal, maybe a snail!
I will be making a complaint to the Telecommunications Ombusmen regarding being charged for a service I was not supplied and suggest others do the same .
Extremely dissatisfied customer!
  • Speed Score
    7
  • Reliability Score
    6
  • Support Score
    8
  • Value Score
    7
I needed an internet connection and went for optus. Since nbn was not available at my house, I had to choose the mobile broadband. And I instantly regretted it. At the optus, chadstone, everywhere it was mentioned 12 mbps download speed. When I came home, after initiation process, when I tested the speed, it came out to be 4.5. On contacting the customer support, they told me my plan has a restriction that I will receive only upto 5 mbps.

So, please folks, be aware of these hidden conditions.
  • Service Cable
  • Location Others
  • Activation 3 days
  • 6
  • Speed Score
    7
  • Reliability Score
    4
  • Support Score
    5
  • Value Score
    8
This is the first ttime we have been with a cable internet provider and we were assured before we joined that the speed and reliability would be three times better then the Broadband connection we had previously and would be better then the new NBN that was yet to be introduced into our area.

Well, I would say we have been grossly mislead, the service is spotty falling out of connection on a daily basis, the speed is definitely better than our prevention connection but that is not really any comfort when.There is no reliability.

Customer service with this company is also a joke, I have yet to speak to an Australian born English person, I have nothing against people with accents working in call centres I just believe that you should get a mix of people answering phones and that is not the case here.

Overall not the best service or reliability but the price is fair.
  • Service ADSL2+
  • Location Perth
  • Activation 1 days
  • 2.5
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    7
Optus would have to win the dud award for the worst service in the Internet world.

They make you sift through pages of help rubbish then try to call the service Dept for technical faults this option is hidden in the phone menu then you will wait up to 2 hours to speak to someone when someone answers. I can hardly understand and which country are these people from then the other option is to use the chat line which they actively promote rather than call them this I did and had to wait another 30-minutes only to give up in frustration, so now my internet runs at .80 download and the frustration of spending over three hours on the phone finally getting to speak to another foreign person who was so apologetic who said please hold and I will get someone to help after another hour I am still waiting someone please help.

This service is just totally unacceptable and an insult to the Australian people to have to put up with the rubbish. I have been with Optus for 12 years and this means NOTHING.

This Singapore company called itself a successful company but for who for Singapore or Indian or other countries who answer their phones. Well MR Optus you can take your service and offer it to another country who will accept your business practices of rubbish service and taking money from Australians to support your offshore interests.

And lastly how did the WA gov allow our Brand new stadium to be called the Optus stadium this is just not right to us western Australians it will be known as the Perth Stadium.

Just another dissatisfied OPTUS customer.

Ron
  • Speed Score
    2
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Worst company I have EVER dealt with. They actively avoid speaking to customers once they have been signed up.Their staff constantly lie and pass you off onto other staff, who tell more lies. PLEASE, PLEASE, don't believe the paid 5 star reviews. Check all over the internet. The 1 star reviews of Optus are far more prevalent.
  • Service ADSL
  • Location Geelong
  • Activation 10+ days
  • 9.5
  • Speed Score
    10
  • Reliability Score
    10
  • Support Score
    10
  • Value Score
    8
I am very happy with my service with Optus. I have my home internet connection with Optus, and have had this for many years. Along with my mobile phone plan. In times where I have called Optus I have always received great service and appreciate this. I have never had any billing issues or problems with receiving my bill. The app on my phone makes managing my multiple Optus services easy and keeps me in the loop of the service I am using. I also appreciate the amazing Optus perks available and have been able to access pre sale tickets for events that I would not have been able to get tickets to without this amazing perk. The availability of the support staff is also fantastic, such as the live chat which makes it easy to solve any issues while working or studying.
The internet speed itself is fantastic and very fast, I am able to watch Netflix while other members of the house are also using the internet to watch shows with there being an issue with buffering. The cost of the internet service is slightly more expensive than other ones, however I believe that the availiabilty of customer service representatives and the Optus perks system is worth the extra money.
The Optus app also shows me my internet usage compared to where I am in the billing cycle, this is a great feature as it allows me to see if I have used more data than the amount of days I am into the billing cycle. I also believe there are student discounts avaible, which is fantastic as it assists students with accessing internet services which are essential in education now.
  • Service ADSL2+
  • Location Others
  • Activation 2 days
  • 8.5
  • Speed Score
    7
  • Reliability Score
    10
  • Support Score
    8
  • Value Score
    9
I have been with Optus for a long time with a bundled mobile and broadband package, which I think is great value for money. When I called about NBN a year or so ago, it wasn't available but they ended up offering me a cheaper bundle. It always pays to ask.
  • Speed Score
    1
  • Reliability Score
    2
  • Support Score
    1
  • Value Score
    2
when we were connected on cable the internet wasn't the best but it was enough. then they wanted to connect us onto nbn and they were saying that the net is going to be a lot faster, now that we are connected onto nbn it is pathetic, less than a mbps at times. customer service is terrible, always being lied to and can never get any help off them. before you want to lock yourself onto a 24 month contract with optus, make sure you think again
  • Service ADSL2+
  • Location Sydney
  • Activation 5 days
  • 6.5
  • Speed Score
    7
  • Reliability Score
    6
  • Support Score
    6
  • Value Score
    7
A sales person assured me my existing wifi modem which runs under a different service will work fine should i sign up for optus's own adsl service which also requires a phone line connection. Turns out it does not work like that, and i will have to pay $200-$300 to install another land line so that both services will work. Disgusting sale technique aside, the speed of the new modem is decent and if i dont factor in the new land line cost, its worth the money. Just be double sure of what you are signing up for AND keep a transcript of your chat with the sales team if its an online chat, as it is hard to trace it back to the sales person in order to make a complaint.
  • Speed Score
    8
  • Reliability Score
    8
  • Support Score
    6
  • Value Score
    9
We had the new NBN modem installed through optus approximately 3-4 weeks ago. The technician was on time as appointed, and quick to install. We have been with Optus for so long easily over 10 years now with a bundled landline and broadband package, which I think is great value for money.

With up to 9 people in our household streaming a Kodi box, streaming movies online, through games consoles, wifi usage on mobiles, ect pretty much around the clock, never skips a beat, speed is always consistent.

Having said this we have only had this connection for a couple weeks so will have to see in the long run how the pricing, service and speed holds up. The day after installation of the new NBN modem we had a technician/ subcontractor pop by rather early around 8:30am, he had to phone optus with the verification I'm guessing compliance ect, he was on hold for about 20 mins but could see I was in a rush so offered to complete the call from his van do I could leave. All in all happy so far.