Optus
Optus is the 3rd largest telco in Australia and offers mobile, ADSL internet and cable TV (HFC) service. Optus mostly owns and operates it’s own network infrastructure whilst providing services into the NBN too. Other wholesale 4G Mobile and are the largest satellite wholesaler in Australia.
Overall Rating 5

Optus Reviews(22) Write Review

  • Speed Score
    5
  • Reliability Score
    6
  • Support Score
    5
  • Value Score
    7
I joined with Optus last August and experienced a slow speed for NBN from the start I called the customer service department and had an extremely helpful team member who increased me to speed 2 free of charge. Since then we experience slow usage quite frequently and I often have to turn the wifi off and use my mobile data on another phone call to Optus the team member was rude and unhelpful and advised if I want the speed promised you need to plug the laptop directly into the modern, I personally think this defeats the purpose of a wifi connection and also is not possiable with a Mac book (which both myself and my house mate have) all in all i am not very happy with Optus and once the contract is up I will definitely consider my options and look at changing companies.
  • Service ADSL2+
  • Location Gold Coast
  • Activation 10+ days
  • 5.25
  • Speed Score
    7
  • Reliability Score
    9
  • Support Score
    2
  • Value Score
    3
Just giving a review for Optus, the service speeds seem quote OK, however the support for business when calling overseas leaves you 7 hours on hold which I don't believe to be good practice.