Optus is the 3rd largest telco in Australia and offers mobile, ADSL internet and cable TV (HFC) service. Optus mostly owns and operates it’s own network infrastructure whilst providing services into the NBN too. Other wholesale 4G Mobile and are the largest satellite wholesaler in Australia.
Overall Rating
5
Optus Reviews(44) Write Review
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Service ADSL2+
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Location Others
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Activation 10 days
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Speed Score
5
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Reliability Score
7
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Support Score
9
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Value Score
8
We have been with Optus for over 3 years now and the have had there ups and downs! Our activation took 10 days but we were told it would be this long when we first spoke to them as they said they were quite busy.
Our internet speed isn't as fast as I would like it to be but we live in the hills so can't complain to much as generally everyone around here has slower internet. There technical support team have been great, we had no internet for a week as it was down so he went out of his way to make sure my account was credited for the loss of service and gave me extra mobile data for the duration of the line being down. In saying that though they did take 4 days longer to restore the internet than said. So overall prettty reliable with great and not so great experiences!
Our internet speed isn't as fast as I would like it to be but we live in the hills so can't complain to much as generally everyone around here has slower internet. There technical support team have been great, we had no internet for a week as it was down so he went out of his way to make sure my account was credited for the loss of service and gave me extra mobile data for the duration of the line being down. In saying that though they did take 4 days longer to restore the internet than said. So overall prettty reliable with great and not so great experiences!
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Service Cable
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Location Others
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Activation 10+ days
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Speed Score
8
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Reliability Score
9
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Support Score
8
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Value Score
8
Reliable/consistent internet speeds. The fastest download speeds compared to 5+ other people I know. No problem streaming HD movies/TV shows on Netflix. Optus sport an added bonus but you have to pay extra for it unless you are already in a comprehensive/expensive plan with Optus, then it's free. If there are ever dropouts or if Optus is down for maintenance (which is rare and usually in the early hours of the morning) Optus lists all the affected areas and notifies how long until your internet will be back up again.
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Service NBN Tier 2
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Location Others
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Activation 6 days
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Speed Score
5
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Reliability Score
6
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Support Score
5
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Value Score
7
I joined with Optus last August and experienced a slow speed for NBN from the start I called the customer service department and had an extremely helpful team member who increased me to speed 2 free of charge. Since then we experience slow usage quite frequently and I often have to turn the wifi off and use my mobile data on another phone call to Optus the team member was rude and unhelpful and advised if I want the speed promised you need to plug the laptop directly into the modern, I personally think this defeats the purpose of a wifi connection and also is not possiable with a Mac book (which both myself and my house mate have) all in all i am not very happy with Optus and once the contract is up I will definitely consider my options and look at changing companies.
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Service ADSL2+
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Location Gold Coast
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Activation 10+ days
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Speed Score
7
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Reliability Score
9
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Support Score
2
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Value Score
3
Just giving a review for Optus, the service speeds seem quote OK, however the support for business when calling overseas leaves you 7 hours on hold which I don't believe to be good practice.
