Telstra
Telstra is Australia’s biggest internet service company in Australia and offers Broadband bundles including combination of PSTN phone, ADSL, ADSL2+, NBN, Cable Connections and 4G mobile broadband as well. Telstra offer both Month-to-Month or 24 month plans. Telstra are seen as a current market leader since 1993.
Overall Rating 6

Telstra Reviews - ADSL(20) Write Review

  • Service ADSL2+
  • Location Sydney
  • Activation 1 days
  • 10
  • Speed Score
    10
  • Reliability Score
    10
  • Support Score
    10
  • Value Score
    10
I have an ADSL 2+ issue and Telstra technician Sam Pang has done a great job to resolve the problem in speeding manner. We were so happy and satisfied with the outcome.
  • Service ADSL
  • Location Melbourne
  • Activation 1 days
  • 2
  • Speed Score
    5
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
I am absolutely disappointed with Telstra. I ordered a moving house package, and confirmed with telstra several times over the last two weeks, including this morning, regarding the appointment. A technician was supposed to come to my new house between 8am-12noon today, and no one showed. I have called telstra three times today, the last phone call was for 50 minutes to no resolve. I have taken the day off work, and have been disturbed by your staff almost every other day in the last two weeks to confirm this appointment - what for? so Telstra is a no-show anyway? I was told due to a 'technical glitch' the appointment was deleted. What a load of rubbish. I have also been paying my bills to Telstra - a fortune that I pay each month, for what I expect to be good service, but I am always disappointed. I am currently paying for the internet, a phone line, all of which I am NOT having services to.
  • Service ADSL2+
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
The worst internet broadband provider ever. Cost me 500$ For new internet installation. First month ok, second month lost internet at least 3 days per week. Call up for technical support, wait and wait and WAIT .....problems NOT SOLVED. I have gone theough many stages and phoen calls and yet internet connection either be WEAK or LOST. The worst company and if I cancel I have to pay for cancelation fees around 1100$ while they do not provide the services they promise to.Such a SCAM. If you consider Telstra please go somewhere else because they are the biggest scam you will face. I wish I know ưhere to report them to because this is so unfair to consumer. you pay money to buy internet, they cant provide to you but you will be the one who lost all the money. Never use Telstra.
  • Service ADSL2+
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
The worst internet broadband provider ever. Cost me 500$ For new internet installation. First month ok, second month lost internet at least 3 days per week. Call up for technical support, wait and wait and WAIT .....problems NOT SOLVED. I have gone theough many stages and phoen calls and yet internet connection either be WEAK or LOST. The worst company and if I cancel I have to pay for cancelation fees around 1100$ while they do not provide the services they promise to.Such a SCAM. If you consider Telstra please go somewhere else because they are the biggest scam you will face. I wish I know ưhere to report them to because this is so unfair to consumer. you pay money to buy internet, they cant provide to you but you will be the one who lost all the money. Never use Telstra.
  • Service ADSL
  • Location Gold Coast
  • Activation 3 days
  • 2
  • Speed Score
    2
  • Reliability Score
    1
  • Support Score
    3
  • Value Score
    2
ADSL - absolute shocking connection speeds. Constantly dropping out. Constant call outs reveal constant faults that never seem to be fixed. Telstra customer service is deplorable and not even Australian based or supporting our economy. Worst company in Australia - wont find many that would disagree. #moneyhungrynightmareservice
  • Service ADSL
  • Location Gold Coast
  • Activation 1 days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
was in a contract for 24 months that finish back in may 2017 that they did not let me know that finished, Then just jacked up the price on my asdl 1 in Jan, with out letting me know, Im over paying all ready for only adsl 1. I tryed to phone to ask why they put the price up & they said (your out of a contract so we can do what ever we want now.)i kid you not. Did not offer me a discount or put me back on the price i was paying original. so told them to get f..ked & moved on. Worst customers service iv ever had
  • Service ADSL2+
  • Location Brisbane
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
In the past I have had great experiences with Telstra. Turns out that was the exception to the rule. I have never suffered through more stupidity and lack of cohesion leading nowhere.

I was trying to connect broadband. I applied on Dec 21st. They said it would arrive on the 29th.

It didn't arrive.

It didn't arrive on the 30th either. So I used 24/7 chat. They asked if they could call me. I said yes.

They told me there were no ports in my area and that a modem wouldn't be being delivered to me. I asked for documentarion of this and never received it. So I called again and I got told I would be getting a modem.
2 days later I called again as no modem had arrived and they told me there were no ports so I wouldn't be getting internet. I asked for documentation and was given a reference number instead.

So I contacted the Ombudsman.

That leads us to today. They called me and I spoke to a lovely gentleman who told me it wasn't just ADSL2+ that I could not connect to but any internet at all. I asked for proof and he sent me an email. It went really well and he was lovely.

Unfortunately, I forgot to ask if there was a waitlist for internet access so I contacted 24/7 chat.
They said I could get a commercial port and asked if they could call me. He called and I then spent 25 minutes on hold. Someone picked up and the phone immediately cut out. I got a call back a minute later and got asked why I was calling Telstra. You know, after they called me.

After I explained everything I got told I could request an additional port, would I like to sort this out with the Broadband tech team? I said yes and got put on hold for 37 minutes.

When I finally spoke to someone they said ordering a port was impossible.
I asked to speak to their manager and got put on hold and then asked for my account info. I provided it and they said my case manager had gone home and I would have to wait until tomorrow. I informed the lady that I wished to speak to her manager not my case manager. She said okay and then the linecut out again.

The manager called me back and asked if I wanted to sign up for broadband. I said no and explained the issue. She said that requesting a port and the commercial option was not available. I said that was interesting as I had the 24/7 transcript that offered it. She said they couldn't and I could spend $27 to get a home phone and go on the waitlist. I asked her to clarify that they couldn't give me the service they said they could and she informed me again that the waitlist was my only option. She then told me they could not confirm any time range for internet being provided and in the meantime I would have to pay 27$/month for a home phone I would not use if I even wanted to be on the waitlist.

I asked if I had basically spent almost 2 hours on hold to get told 3 conflicting measages and get nowhere and she said yes.

At that point I hung up because that lady did not derserve me screaming down the phone at her. I have bever beenmore disgusted with a servicein my life.
  • Service ADSL
  • Location Others
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
After 9 weeks the 3rd technician is visiting my house to check my internet connection. After dropping speeds to under 2mb and about 15 calls in the last 9 weeks tonight my internet shows speeds of 7 mb again. Tomorrow they will check the line again. My bills are on hold. My internet gets disconnected up to 70 times a day. About 15 hours contacting Telstra and still no results.
  • Service ADSL2
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
We paid $800 in 4 weeks..
How is that possible Telstra.
With a mobile fone..
Wifi slow as eff..why?charge us $
  • Service ADSL2+
  • Location Others
  • Activation 1 days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
My current situation with Telstra is quite different to the norm. My current outdoor connection line is weather damaged. Telstra have been over multiple times to repair the line, they have not been able to. The technicians have said that the line is beyond repair and needs to be replaced. Telstra have said that there are no spots left in the connection box to add in a new line. So, what they need to do is build a new line, they are unwilling to do so. This has been on going since November 2016. Our current connection barely works and is incredibly slow, as well as constantly cutting out. At the moment Telstra have not been able to advise how or when they will rectify the situation.