Telstra is Australia’s biggest internet service company in Australia and offers Broadband bundles including combination of PSTN phone, ADSL, ADSL2+, NBN, Cable Connections and 4G mobile broadband as well. Telstra offer both Month-to-Month or 24 month plans. Telstra are seen as a current market leader since 1993.
Overall Rating
6
Telstra Reviews - Cable(12) Write Review
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Service Cable
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Location Melbourne
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Activation 10 days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
Dealing or calling Telstra, is like having a tooth extracted. I know I have to do it. But I’ll put it off for as long as possible knowing the pain it’s going to cause me. If your like me and a lot of other Australian’s your stuck with Telstra, and there’s no other option for cable, adsl etc. The call center is hands down the most frustrating thing about the company, you can expect to sit on the phone explaining yourself to multiple different departments for literally hours on end (the call I’m currently on is now at 58mins), with no resolve. I ordered a new service over a month ago, new modem turned up, connected it as required, needed a technician to connect a new line due to recent renovations, 2x technician bookings made with 2x no shows, several calls to call center and I’m left scratching my head as to what I’m meant to be doing next. They can’t even find my order, they can’t tell me why no one shows up, and my internet remains disconnected, yet my first bill rolled in the door last week.
For a multimillion dollar telecommunications company, they really do fall far below the acceptable standard. Until NBN finally rolls out to my neighborhood, I’m stuck like a lot of Australian’s. But I’ll be the first to jump ship when it comes, and i encourage you to aswell.
For a multimillion dollar telecommunications company, they really do fall far below the acceptable standard. Until NBN finally rolls out to my neighborhood, I’m stuck like a lot of Australian’s. But I’ll be the first to jump ship when it comes, and i encourage you to aswell.
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Service Cable
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Location Sydney
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Activation 10+ days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
Have been with telstra for 6 months on the cable broadband.
For 6 months I have barely used any internet.
It's consistently dropping out or no connection.
For crying out loud we do not live in a third world country to have these constant issues in mainland Australia and in a major city.
An absolute farce
Contacting the communications ombudsmen first thing Monday morning to null and void my contract.
Thank you telstra for all the outages.
Great work
For 6 months I have barely used any internet.
It's consistently dropping out or no connection.
For crying out loud we do not live in a third world country to have these constant issues in mainland Australia and in a major city.
An absolute farce
Contacting the communications ombudsmen first thing Monday morning to null and void my contract.
Thank you telstra for all the outages.
Great work
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Service Cable
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Location Perth
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Activation 1 days
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Speed Score
8
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Reliability Score
1
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Support Score
1
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Value Score
5
Telstra are not an internet service provider, they are an internet provider.
We pay in Australian Dollars but receive third world service from their overseas call centres.
DONT USE TELSTRA, YOU'LL REGRET IT.
We pay in Australian Dollars but receive third world service from their overseas call centres.
DONT USE TELSTRA, YOU'LL REGRET IT.
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Service Cable
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Location Gold Coast
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Activation 10+ days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
Signing contracts with Telstra has been the worst decision I’ve made.
I have premium cost broadband that is barely usable & extremely slow. Was told connection was free, then charged $99 on next bill. Complained about numerous extra overcharges on the bills, which I was told will be credited to next bill but never are. Tried to cancel a 1 gb SIM card that was supposed to be free with 2 mobile services, still being charged $15+ per month for it. Phone service experiences major outages with no apologies or reimbursements offered to customers for lost revenue. Spend a minimum 1 hour on the phone when you query an incorrect bill for nothing as all over charges are not rectified.
Now I am stuck with overpriced contracts, incorrect bills, customer service that is slow and useless & huge exit fees for products that are intolerable.
Telstra is a company in deep trouble with reviews equivalent to a government agency.
Terrible. Try anywhere else!!!!
I have premium cost broadband that is barely usable & extremely slow. Was told connection was free, then charged $99 on next bill. Complained about numerous extra overcharges on the bills, which I was told will be credited to next bill but never are. Tried to cancel a 1 gb SIM card that was supposed to be free with 2 mobile services, still being charged $15+ per month for it. Phone service experiences major outages with no apologies or reimbursements offered to customers for lost revenue. Spend a minimum 1 hour on the phone when you query an incorrect bill for nothing as all over charges are not rectified.
Now I am stuck with overpriced contracts, incorrect bills, customer service that is slow and useless & huge exit fees for products that are intolerable.
Telstra is a company in deep trouble with reviews equivalent to a government agency.
Terrible. Try anywhere else!!!!
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Service Cable
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Location Sydney
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Activation 1 days
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Speed Score
8
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Reliability Score
8
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Support Score
2
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Value Score
4
We once went away from Telstra because they could not come out for 2 weeks to connect us at our new house - Optus did it the next day. Then we shifted again years later and became a Telstra customer again because only Telstra offered cable at our new address.
Yesterday there was a Telstra internet outage. When it came back on, the wifi didn't work. I rang up Telstra. I was told because our modem was over 2 years old, they would not help us. If the problem were to continue we would have to buy a new modem at a Telstra shop. This is not what it used to be - Telstra's customer service has taken another step backwayds.
As a footnote, we have fast internet over 100mbs - and are happy with the internet. BUT, we will have to change to the NBN, which does not guarantee these speeds ... an unbelievable situation.
Yesterday there was a Telstra internet outage. When it came back on, the wifi didn't work. I rang up Telstra. I was told because our modem was over 2 years old, they would not help us. If the problem were to continue we would have to buy a new modem at a Telstra shop. This is not what it used to be - Telstra's customer service has taken another step backwayds.
As a footnote, we have fast internet over 100mbs - and are happy with the internet. BUT, we will have to change to the NBN, which does not guarantee these speeds ... an unbelievable situation.
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Service Cable
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Location Sydney
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Activation 7 days
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Speed Score
8
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Reliability Score
8
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Support Score
3
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Value Score
7
We've been with Telstra Bigpond for a long time and recently decided to re contract with them specifically in order to upgrade our modem. All went well with the consultant with plan agreed upon with discounts and the like due to customer loyalty. The new modem arrived within days, which I thought was great service on their part. However upon trying to set it up it wouldn't connect. I rang through to their customer service and got hours worth of run around and poor service from their call centres! I was on hold forever! I ended up ringing through to disconnections (Australia based) and the customer service there was absolutely fantastic! it did take a couple of days but my issue was sorted! The lady there also ensured that I was getting charged the correct amounts for the service, as this hadn't been set up correctly in the first place! So great customer service IF you manage to talk to the right person, if not good luck! The service itself is quite good, a few drop outs here and there but generally ok.
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Service Cable
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Location Brisbane
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Activation 10+ days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
I've been dealing with Telstra for many years. When I say many years, I'm talking 10+. Not once have I ended one of those years happy with my service.
I've had unending technical difficulties with these guys, they are hands-down the most consistently incompetent company I have ever dealt with in my life from their technicians to their exchange operators to their support staff. It's actually quite impressive that they've maintained such a monopoly on this industry for so long given how little effort they put in to match the "quality" service they've been promising for over a decade.
If you have any other option in the world besides Telstra, particularly if you need the internet to run your business, then stay away from them. Unfortunately I don't have a choice as I live in a location where literally my only option is to deal with these clowns. I cannot wait until decentralization hits the ISP industry and finally renders them redundant.
Maybe you'll have better luck than me with your experiences with Telstra, but if not, then may God help your soul. You have been warned. Good luck!
I've had unending technical difficulties with these guys, they are hands-down the most consistently incompetent company I have ever dealt with in my life from their technicians to their exchange operators to their support staff. It's actually quite impressive that they've maintained such a monopoly on this industry for so long given how little effort they put in to match the "quality" service they've been promising for over a decade.
If you have any other option in the world besides Telstra, particularly if you need the internet to run your business, then stay away from them. Unfortunately I don't have a choice as I live in a location where literally my only option is to deal with these clowns. I cannot wait until decentralization hits the ISP industry and finally renders them redundant.
Maybe you'll have better luck than me with your experiences with Telstra, but if not, then may God help your soul. You have been warned. Good luck!
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Service Cable
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Location Sydney
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Activation 10+ days
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Speed Score
9
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Reliability Score
8
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Support Score
4
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Value Score
6
So I recently moved to the Blue Mountains in Western Sydney and we signed up to Foxtel originally for our pay TV and after a few months we saw a cable internet deal that married up with our pay tv plan.
We got Unlimited broadband on cable + unlimited phone calls to local numbers and a free modem as well. We also wifi to 5 devices, and at the end of the day it was only for a extra $60 a month so we thought we were onto a winner!!
After 2 months of being on Telstra cable broadband we call technical support and their advice was to turn the modem off and then back on. Once we confirmed that we still had no internet connection they said it must the modem. Please unplug and we will send you a new modem so we unplugged and it took over a week to get a new one sent.
We received no compensation for having no internet access. Since that happened we have gone through 4 modems in 18 mnths. We locked into a 24 mth contract and have to just put up with it till we can complete it.
In the last 2 weeks our speed has dropped to 7Mbps and they cant find cause or reason. I feel that its quality when it does work but i cant wait to change over to someone else once the contract ends - due to being randomly unstable.
We got Unlimited broadband on cable + unlimited phone calls to local numbers and a free modem as well. We also wifi to 5 devices, and at the end of the day it was only for a extra $60 a month so we thought we were onto a winner!!
After 2 months of being on Telstra cable broadband we call technical support and their advice was to turn the modem off and then back on. Once we confirmed that we still had no internet connection they said it must the modem. Please unplug and we will send you a new modem so we unplugged and it took over a week to get a new one sent.
We received no compensation for having no internet access. Since that happened we have gone through 4 modems in 18 mnths. We locked into a 24 mth contract and have to just put up with it till we can complete it.
In the last 2 weeks our speed has dropped to 7Mbps and they cant find cause or reason. I feel that its quality when it does work but i cant wait to change over to someone else once the contract ends - due to being randomly unstable.
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Service Cable
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Location Melbourne
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Activation 1 days
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Speed Score
10
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Reliability Score
10
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Support Score
10
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Value Score
5
I have been a Telstra customer for 3 years since moving out of home. I originally wanted a Cable Broadband service but was told it could not get connected to my townhouse (though it was available). I subsequently had to get an ADSL and phone connection. I was disappointed with this as the installation/connection fee was high in my view and I wanted quicker download speeds than previously experienced.
The ADSL connection was quite reliable without recalling any dropped connections while needing internet access. Not being located too far from the exchange also provided reasonable download and upload speeds. I have not had to call Telstra for any support or assistance since having the broadband connection so content with my service.
In the past 12 months I have had Foxtel installed via cable. I used this to enquire to Telstra about having a Cable Broadband service installed. The technician arrived and worked with me to make this connection possible. I can now say I have Cable internet with Speedboost and speeds up to 130mb/s at times. The only complaint I would have is the premium price over its competitors but since NBN is not available, I am happy to be a Telstra customer with this service.
The ADSL connection was quite reliable without recalling any dropped connections while needing internet access. Not being located too far from the exchange also provided reasonable download and upload speeds. I have not had to call Telstra for any support or assistance since having the broadband connection so content with my service.
In the past 12 months I have had Foxtel installed via cable. I used this to enquire to Telstra about having a Cable Broadband service installed. The technician arrived and worked with me to make this connection possible. I can now say I have Cable internet with Speedboost and speeds up to 130mb/s at times. The only complaint I would have is the premium price over its competitors but since NBN is not available, I am happy to be a Telstra customer with this service.
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Service Cable
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Location Melbourne
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Activation 1 days
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Speed Score
10
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Reliability Score
9
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Support Score
7
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Value Score
10
I have been with Telstra high speed cable for years now. I have found the service to be consistently good with excellent download speeds around the 100Mbps mark.
Only occasionally are there outages but these are generally compensated financially by Telstra.
Fortunately I have really ever needed to contact support and if I ever have a problem I try to sort it out first by myself. You can contact support by phone or via their live chat service.
Overall, Telstra broadband cable is a reliable and worthwhile provided and I am happy with their service.
Only occasionally are there outages but these are generally compensated financially by Telstra.
Fortunately I have really ever needed to contact support and if I ever have a problem I try to sort it out first by myself. You can contact support by phone or via their live chat service.
Overall, Telstra broadband cable is a reliable and worthwhile provided and I am happy with their service.
