Telstra
Telstra is Australia’s biggest internet service company in Australia and offers Broadband bundles including combination of PSTN phone, ADSL, ADSL2+, NBN, Cable Connections and 4G mobile broadband as well. Telstra offer both Month-to-Month or 24 month plans. Telstra are seen as a current market leader since 1993.
Overall Rating 6

Telstra Reviews - NBN Tier 3(4) Write Review

  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Rubbish connection kept dropping out until it finally did not work at all. Tried to call for support over a period of three months, and there is none. They would put you on hold and tell you that they would call you back so they could investigate, but never called back.

As we were not in a contract, we cancelled but are still trying bill us months later saying the port is still open!! Have now taken this to the Ombudsman to stop the harrassment.

Ended up churning to Aussie Broadband and no problems since, the bonus is great service and all Australian support!!!

Do yourself a favour and stay away from this desperate unprofessional money grubbing company, not worth the time and effort. Stick with an Australian company, who hires Australian support.
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Cannot think of a worse company to go with then telstra. I should have known after Telstra rang to make an offer to change my appointment that this was only going to be the start of extremely bad service, incompetent call centre non-support and sneaky additional costs. AVOID TELSTRA AT ALL COSTS.
  • Speed Score
    4
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    2
I own a takeaway business that relies HEAVILY on our phone. We have had the NBN service for over a year now. It's the biggest piece of crap that I have EVER been forced to pay for! It continually goes down, several times a week, I have spoke with technicians numerous times only to be told stupid things like did you reset the modem? Of course I did! Including the 10 other times I had to before ringing you and being stuck on the phone for hours! I am not at work all the time, so when I do have time to call, I am at home and then Im told I need to be at the site. If I am at work, I AM WORKING and dont have time to be on the phone for hours! Send a technician to fix the problem and stop wasting my time on the phone with someone who barely speaks english and reads off a chart on what to do. I have been through this process 50 times, I know its not going to work! Some calls get diverted to my cell phone, others dont, its hit and miss whether or not someone gets through. I hate to think of how much business I have lost due to people not being able to get through. I am not always at work either so if someone does get through to my cell, Im not able to help much as I am not on site. Its ridiculous that such a large company can conduct business in such a manner.
Bottom line, I will never ever recommend anyone to use Telstra NBN service! One day they will wake up to themselves when they realize how much business they have lost.
  • Speed Score
    3
  • Reliability Score
    1
  • Support Score
    7
  • Value Score
    2
Telstra is no good if you need reliable service for nvm. Since signing up we now go over our data by at least 2gb on mobiles because the Wi-Fi doesn't work properly through their modem.
However if you push enough they do compensate nicely for how bad they are :)