Telstra
Telstra is Australia’s biggest internet service company in Australia and offers Broadband bundles including combination of PSTN phone, ADSL, ADSL2+, NBN, Cable Connections and 4G mobile broadband as well. Telstra offer both Month-to-Month or 24 month plans. Telstra are seen as a current market leader since 1993.
Overall Rating 6

Telstra Reviews - NBN(14) Write Review

  • Speed Score
    8
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
I have Telstra NBN, and things worked OK till one evening at home I found I had no Internet. I phoned them and was told the 'provisioning' (whatever that is) had not been done. They said it would be done the next day. Still nothing. I then had countless hours of hopeless communication with their Indian call centre (you get what you pay for). They kept none of the commitments they made, like calling me at certain times to do a test. Every techie I spoke to had a different answer. One said he would order a new modem, but after wasting several days waiting I phoned again and was told that no order had been placed. I took it to the Ombudsman, who usually gets very quick results from all the Telcos. Not so with Telstra.
You would think I might then speak to an Australian manager? Er no, it was back to India to the same people who had screwed me around in the first place. I work in IT and need the Internet, but it's now been nearly 3 weeks and still no idea when I will be back online.
You are lost in this vast blob of uncaring dysfunction, with the managers well hidden behind layers of hapless Indians.
Avoid this mob at all costs.
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Had a connection appointment on the day the technician wanted to drill through the floor instead of putting in the wall. He said “they don’t do that”
So I said well you might as well leave then because I’m not having it on my floor where I could trip over it.
Upon leaving this technician cut all my wires including my phone line. I called Telstra (non English speaking) customer service who could not understand what I was saying. Very frustrating now without wifi or phone line till 14/2/19 the earliest time they could come out. I advised I wanted to put in a formal complaint because as far as I’m concerned this idiot damaged my property on purpose.
Hopefully something can be done about these incompetent technicians that obviously don’t know what they’re doing.
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Had a connection appointment on the day the technician wanted to drill through the floor instead of putting in the wall. He said “they don’t do that”
So I said well you might as well leave then because I’m not having it on my floor where I could trip over it.
Upon leaving this technician cut all my wires including my phone line. I called Telstra (non English speaking) customer service who could not understand what I was saying. Very frustrating now without wifi or phone line till 14/2/19 the earliest time they could come out. I advised I wanted to put in a formal complaint because as far as I’m concerned this idiot damaged my property on purpose.
Hopefully something can be done about these incompetent technicians that obviously don’t know what they’re doing.
  • Speed Score
    6
  • Reliability Score
    4
  • Support Score
    7
  • Value Score
    8
Our broadband worked perfectly. Easy to change settings, no issues.
Being forced to change to NBN we made the change over.
Their all singing and dancing Netgear modem is useless.
To modify settings takes forever and often will reset back to the previous setting anyway.
A selling point of the modem was the two connections. That is useless. One of them drops out constantly. My iPhone 6S Plus doesn’t like to connect all the time.
It is also so slow!!
Totally fed up.
Worst part is that we really have very limited choice in rural WA.
Shame Telstra!!
  • Service NBN Tier 2
  • Location Townsville
  • Activation 10+ days
  • 1.75
  • Speed Score
    4
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Telstra has lost their way, I have been a Telstra Customer for over 25 years and would never Chang until now and I will now never return to Telstra as there customer service in non-existing and there service is the worst I have ever seen. We had problem with our NBN from the start with Telstra that they could not fix, we have changed to Dodo and now our NBN works perfectly. GOOD BUY TELSTRA YOU HAVE LOST A +YEAR CUSTOMER FOR GOOD.
  • Speed Score
    4
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    2
I own a takeaway business that relies HEAVILY on our phone. We have had the NBN service for over a year now. It's the biggest piece of crap that I have EVER been forced to pay for! It continually goes down, several times a week, I have spoke with technicians numerous times only to be told stupid things like did you reset the modem? Of course I did! Including the 10 other times I had to before ringing you and being stuck on the phone for hours! I am not at work all the time, so when I do have time to call, I am at home and then Im told I need to be at the site. If I am at work, I AM WORKING and dont have time to be on the phone for hours! Send a technician to fix the problem and stop wasting my time on the phone with someone who barely speaks english and reads off a chart on what to do. I have been through this process 50 times, I know its not going to work! Some calls get diverted to my cell phone, others dont, its hit and miss whether or not someone gets through. I hate to think of how much business I have lost due to people not being able to get through. I am not always at work either so if someone does get through to my cell, Im not able to help much as I am not on site. Its ridiculous that such a large company can conduct business in such a manner.
Bottom line, I will never ever recommend anyone to use Telstra NBN service! One day they will wake up to themselves when they realize how much business they have lost.
  • Speed Score
    3
  • Reliability Score
    1
  • Support Score
    7
  • Value Score
    2
Telstra is no good if you need reliable service for nvm. Since signing up we now go over our data by at least 2gb on mobiles because the Wi-Fi doesn't work properly through their modem.
However if you push enough they do compensate nicely for how bad they are :)
  • Speed Score
    9
  • Reliability Score
    7
  • Support Score
    1
  • Value Score
    4
My experience with Telstra so far has been disappointing to say the least. My connection took 3 months to connect and activate. I was charged the whole time for the privelege of no internet. After fighting with them for the whole time being passed from NBN co to Telstra it was finally installed mind you I was charged for that too. I contacted them about this to have my bill reduced and they hardly contacted me. The install was poorly executed and will need to be relocated when my real estate replaces my air-conditioning. Overall I'm not impressed.
  • Speed Score
    10
  • Reliability Score
    10
  • Support Score
    10
  • Value Score
    10
I have been happy with my time using this ISP. There have been little to no downtime while I have been a customer. The speeds have been relatively fast in both downloads and uploads. I like how there is great technical support available all the time. I can reach them in a myriad of ways. The value for money is worth it as you get a lot of broadband and data usage per month. I like how they provide updates regarding the status of the broadband internet on their website on a constant basis.
  • Speed Score
    10
  • Reliability Score
    9
  • Support Score
    10
  • Value Score
    10
We have had Telstra's NBN Broadband for 16months. In this time, we have had a very good experience. The internet connection is reliable and fast. We regularly stream 4K Netflix without any lag or issues. During an instance when the connection was experiencing difficulties, the customer service team were great in organising extra data being placed onto our mobile phone at no extra cost. We were then able to use our mobile as a 'hot spot' during the broadband outage. Whilst the price of this service is higher than others, I believe you definitely 'get what you pay for'. I highly recommend Telstra as a broadband provider based on my experience.