Telstra
Telstra is Australia’s biggest internet service company in Australia and offers Broadband bundles including combination of PSTN phone, ADSL, ADSL2+, NBN, Cable Connections and 4G mobile broadband as well. Telstra offer both Month-to-Month or 24 month plans. Telstra are seen as a current market leader since 1993.
Overall Rating 6

Telstra Reviews - NBN(17) Write Review

  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Worst experience ever .
After 4 &a half months and spending more than 15 hours and talking to countless consultants , complaint managers and finally nbnco I have had enough with Telstra .
1st they installed my NBN box in my next door neighbours home and then they couldn't find my address on nbnco but I found it and other telcos found it in under a minute.
So today after 4 and a half months I cancelled my Telstra order and went to another Telco and this afternoon I received an email to tell me a technician will install my NBN box in 2 weeks .
I wouldn't recommend Telstra . Service crap , consultants crap , left on hold on twice for over an hour in the I hung up I spent over 15 hours explaining over a hundred time my address details and not one of them under stood . I was glad to talk to a Aussie in Australia where I only had to explain once my address details for connection to NBN .
Telstra you are a joke I will try ever other Telco before I give Telstra another chance to connect NBN in my home .
I now know why so many people are leaving Telstra and going to other Telco's in Australia .
Loyal customer for over 30 years gone . I would recommend anyone to connect NBN with Telstra again .
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Frequent dropouts, slow speeds. Telstra blamed me, my home phone wiring, my wiring to the node. 2 NBN engineers and 1 Telstra engineer proved that wasn't the case. Changed ISP to TPG, doubled my speed, no dropouts and half the price. Goodbye Telstra,.
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Cannot think of a worse company to go with then telstra. I should have known after Telstra rang to make an offer to change my appointment that this was only going to be the start of extremely bad service, incompetent call centre non-support and sneaky additional costs. AVOID TELSTRA AT ALL COSTS.
  • Speed Score
    8
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
I have Telstra NBN, and things worked OK till one evening at home I found I had no Internet. I phoned them and was told the 'provisioning' (whatever that is) had not been done. They said it would be done the next day. Still nothing. I then had countless hours of hopeless communication with their Indian call centre (you get what you pay for). They kept none of the commitments they made, like calling me at certain times to do a test. Every techie I spoke to had a different answer. One said he would order a new modem, but after wasting several days waiting I phoned again and was told that no order had been placed. I took it to the Ombudsman, who usually gets very quick results from all the Telcos. Not so with Telstra.
You would think I might then speak to an Australian manager? Er no, it was back to India to the same people who had screwed me around in the first place. I work in IT and need the Internet, but it's now been nearly 3 weeks and still no idea when I will be back online.
You are lost in this vast blob of uncaring dysfunction, with the managers well hidden behind layers of hapless Indians.
Avoid this mob at all costs.
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Had a connection appointment on the day the technician wanted to drill through the floor instead of putting in the wall. He said “they don’t do that”
So I said well you might as well leave then because I’m not having it on my floor where I could trip over it.
Upon leaving this technician cut all my wires including my phone line. I called Telstra (non English speaking) customer service who could not understand what I was saying. Very frustrating now without wifi or phone line till 14/2/19 the earliest time they could come out. I advised I wanted to put in a formal complaint because as far as I’m concerned this idiot damaged my property on purpose.
Hopefully something can be done about these incompetent technicians that obviously don’t know what they’re doing.
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Had a connection appointment on the day the technician wanted to drill through the floor instead of putting in the wall. He said “they don’t do that”
So I said well you might as well leave then because I’m not having it on my floor where I could trip over it.
Upon leaving this technician cut all my wires including my phone line. I called Telstra (non English speaking) customer service who could not understand what I was saying. Very frustrating now without wifi or phone line till 14/2/19 the earliest time they could come out. I advised I wanted to put in a formal complaint because as far as I’m concerned this idiot damaged my property on purpose.
Hopefully something can be done about these incompetent technicians that obviously don’t know what they’re doing.
  • Speed Score
    6
  • Reliability Score
    4
  • Support Score
    7
  • Value Score
    8
Our broadband worked perfectly. Easy to change settings, no issues.
Being forced to change to NBN we made the change over.
Their all singing and dancing Netgear modem is useless.
To modify settings takes forever and often will reset back to the previous setting anyway.
A selling point of the modem was the two connections. That is useless. One of them drops out constantly. My iPhone 6S Plus doesn’t like to connect all the time.
It is also so slow!!
Totally fed up.
Worst part is that we really have very limited choice in rural WA.
Shame Telstra!!
  • Service NBN Tier 2
  • Location Townsville
  • Activation 10+ days
  • 1.75
  • Speed Score
    4
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Telstra has lost their way, I have been a Telstra Customer for over 25 years and would never Chang until now and I will now never return to Telstra as there customer service in non-existing and there service is the worst I have ever seen. We had problem with our NBN from the start with Telstra that they could not fix, we have changed to Dodo and now our NBN works perfectly. GOOD BUY TELSTRA YOU HAVE LOST A +YEAR CUSTOMER FOR GOOD.
  • Speed Score
    4
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    2
I own a takeaway business that relies HEAVILY on our phone. We have had the NBN service for over a year now. It's the biggest piece of crap that I have EVER been forced to pay for! It continually goes down, several times a week, I have spoke with technicians numerous times only to be told stupid things like did you reset the modem? Of course I did! Including the 10 other times I had to before ringing you and being stuck on the phone for hours! I am not at work all the time, so when I do have time to call, I am at home and then Im told I need to be at the site. If I am at work, I AM WORKING and dont have time to be on the phone for hours! Send a technician to fix the problem and stop wasting my time on the phone with someone who barely speaks english and reads off a chart on what to do. I have been through this process 50 times, I know its not going to work! Some calls get diverted to my cell phone, others dont, its hit and miss whether or not someone gets through. I hate to think of how much business I have lost due to people not being able to get through. I am not always at work either so if someone does get through to my cell, Im not able to help much as I am not on site. Its ridiculous that such a large company can conduct business in such a manner.
Bottom line, I will never ever recommend anyone to use Telstra NBN service! One day they will wake up to themselves when they realize how much business they have lost.
  • Speed Score
    3
  • Reliability Score
    1
  • Support Score
    7
  • Value Score
    2
Telstra is no good if you need reliable service for nvm. Since signing up we now go over our data by at least 2gb on mobiles because the Wi-Fi doesn't work properly through their modem.
However if you push enough they do compensate nicely for how bad they are :)