Telephone Technician Sydney - Internet & Phone Repair Experts?

Let's clear a few misconceptions regarding private ACMA technicans and their responsibilities and boundaries specifically related to the NBN or your standard PSTN / ADSL2+ type internet services. It's always important to understand when you need a private ACMA accredited technician, and what to expect once you've engaged a technician to attend your home or business.

RULE 1: Check the technician holds a valid ACMA accredication

When engaging a 3rd party telephone technician for repairs in your home, ensure that you have clarifed the technician is infact registered. There are a number of registration websites that you can check your licensed technician's ACMA license against.

RULE 2: Ensure your technician holds the right test equipment for your job

With the current NBN debacle taking place giving Australian's a multi-technology internet service, its always best to ensure your technician holds the correct test equipment for the job. Just be sure to ask your technician their capabilities. For example, Sydney's multi technology plan is delivery by way of FTTB (Fibe to the Basement) which utilises VDSL technology (Very high bit-rate Digital Subscriber Line) thus requires your phone & internet technician to hold a VDSL tester. 

If your technician doesn't hold a technology aligned test equipment, there maybe issues when engaged they wont be able to satisfy your requests.

RULE 3: Price is not everything

Sometimes it's true, you do get what you paid for. Many cases you can be offered a phone line repair from a not so reputable company or a small one-man-band type opperation that don't guarantee workmanship "some of these small time telephone & internet technicians say they do" however when it comes to the crunch, they turn off their mobile phones and never answer your call again.

Look for a reputable telco repair company that you feel comfortable with.

RULE 4: Service Fault Reports (ARE A MUST)

On completion of your phone and internet technicians visit, it's highly regarded that you are issued a Service Fault Report, whether they've fixed the fault or not, it's imperative that you ask for such a thing.

There are many reasons you will want a Service Fault Report with your job completion:

• Peace of mind
• Warranty purposes
• Understand technicalities
• Pass onto your ISP or Realestate
• Detail of supporting images

Just ask your technician if he infact issues a Service Fault Report on completion or search google for a telephone or internet technician that issues a service fault report.

RULE 5: Choose a National reputable company

A more safe bet is to choose a national telco technician company that offers guarantees and ultimately peace of mind to you as a customer. You spend enough time on the phone to your telco with offshore call centres to be stuffed around again. Just be sure to let the Company know of all your issues you're facing, for example, information you will want to tell them is; your ISP, when the problem originated, how often it happens, occurences and so forth. Always produce as much information to your technician when spelling your issues out.

We hope this has been informational for you, and hope your phone and internet services aren't down too much longer. If you are looking for a telephone technician or internet technician within any of the following Australian capital cities, be sure to call the following numbers:

Telephone & Internet Technician Contact Details: