Signing contracts with Telstra has been the worst decision I’ve made.
I have premium cost broadband that is barely usable & extremely slow. Was told connection was free, then charged $99 on next bill. Complained about numerous extra overcharges on the bills, which I was told will be credited to next bill but never are. Tried to cancel a 1 gb SIM card that was supposed to be free with 2 mobile services, still being charged $15+ per month for it. Phone service experiences major outages with no apologies or reimbursements offered to customers for lost revenue. Spend a minimum 1 hour on the phone when you query an incorrect bill for nothing as all over charges are not rectified.
Now I am stuck with overpriced contracts, incorrect bills, customer service that is slow and useless & huge exit fees for products that are intolerable.
Telstra is a company in deep trouble with reviews equivalent to a government agency.
Terrible. Try anywhere else!!!!