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Service NBN Tier 1
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Location Brisbane
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Activation 10+ days
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Speed Score
5
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Reliability Score
5
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Support Score
1
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Value Score
5
Moved within the same postcode, just as this postcode was given the NBN tick resulting in us having no option but to take NBN.
Activation date came, modem arrived all good. NBN not ready for the next month! Spent hours upon hours on calls to Telstra with no real answers and they never called when they said they would.
Eventually NBN was activated, however, Telstra neglected to advise me of this until 5 days later! NBN worked for 10 days then stopped. No service for another two weeks, again with little communication from Teslstra. Started working again, with little glitches here and there.
Whilst Telstra provided, when I asked, a dongle so I had a limited service at home, for a communications company, I found their level of customer service lacking severely. I also appreciate that as this was NBN related, their hands might have been tied.
Activation date came, modem arrived all good. NBN not ready for the next month! Spent hours upon hours on calls to Telstra with no real answers and they never called when they said they would.
Eventually NBN was activated, however, Telstra neglected to advise me of this until 5 days later! NBN worked for 10 days then stopped. No service for another two weeks, again with little communication from Teslstra. Started working again, with little glitches here and there.
Whilst Telstra provided, when I asked, a dongle so I had a limited service at home, for a communications company, I found their level of customer service lacking severely. I also appreciate that as this was NBN related, their hands might have been tied.
