Telstra
Telstra is Australia’s biggest internet service company in Australia and offers Broadband bundles including combination of PSTN phone, ADSL, ADSL2+, NBN, Cable Connections and 4G mobile broadband as well. Telstra offer both Month-to-Month or 24 month plans. Telstra are seen as a current market leader since 1993.
Overall Rating 6

Telstra Reviews(30) Write Review

  • Service ADSL
  • Location Others
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
After 9 weeks the 3rd technician is visiting my house to check my internet connection. After dropping speeds to under 2mb and about 15 calls in the last 9 weeks tonight my internet shows speeds of 7 mb again. Tomorrow they will check the line again. My bills are on hold. My internet gets disconnected up to 70 times a day. About 15 hours contacting Telstra and still no results.
  • Service ADSL2
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
We paid $800 in 4 weeks..
How is that possible Telstra.
With a mobile fone..
Wifi slow as eff..why?charge us $
  • Speed Score
    4
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    2
I own a takeaway business that relies HEAVILY on our phone. We have had the NBN service for over a year now. It's the biggest piece of crap that I have EVER been forced to pay for! It continually goes down, several times a week, I have spoke with technicians numerous times only to be told stupid things like did you reset the modem? Of course I did! Including the 10 other times I had to before ringing you and being stuck on the phone for hours! I am not at work all the time, so when I do have time to call, I am at home and then Im told I need to be at the site. If I am at work, I AM WORKING and dont have time to be on the phone for hours! Send a technician to fix the problem and stop wasting my time on the phone with someone who barely speaks english and reads off a chart on what to do. I have been through this process 50 times, I know its not going to work! Some calls get diverted to my cell phone, others dont, its hit and miss whether or not someone gets through. I hate to think of how much business I have lost due to people not being able to get through. I am not always at work either so if someone does get through to my cell, Im not able to help much as I am not on site. Its ridiculous that such a large company can conduct business in such a manner.
Bottom line, I will never ever recommend anyone to use Telstra NBN service! One day they will wake up to themselves when they realize how much business they have lost.
  • Speed Score
    9
  • Reliability Score
    6
  • Support Score
    7
  • Value Score
    8
I live in a remote area on the outskirts of Warwick and have tried a few ISPs. Most don't offer broadband service as the remote location and limited towers however satellite was offered but rather poor speed. I now use Telstra usb modem 4g and within the year I have noticed better service and less drop outs. The value for money and the data offered varies depending on what you can afford. In the future I should hope that Telstra broadband becomes available in my area and the black spot is removed. I would recommend Telstra as a reliable ISP compared to others on the market. The high speed being offered these days by ISPs is lighting speed
  • Speed Score
    3
  • Reliability Score
    1
  • Support Score
    7
  • Value Score
    2
Telstra is no good if you need reliable service for nvm. Since signing up we now go over our data by at least 2gb on mobiles because the Wi-Fi doesn't work properly through their modem.
However if you push enough they do compensate nicely for how bad they are :)
  • Speed Score
    9
  • Reliability Score
    7
  • Support Score
    1
  • Value Score
    4
My experience with Telstra so far has been disappointing to say the least. My connection took 3 months to connect and activate. I was charged the whole time for the privelege of no internet. After fighting with them for the whole time being passed from NBN co to Telstra it was finally installed mind you I was charged for that too. I contacted them about this to have my bill reduced and they hardly contacted me. The install was poorly executed and will need to be relocated when my real estate replaces my air-conditioning. Overall I'm not impressed.
  • Speed Score
    10
  • Reliability Score
    10
  • Support Score
    10
  • Value Score
    10
I have been happy with my time using this ISP. There have been little to no downtime while I have been a customer. The speeds have been relatively fast in both downloads and uploads. I like how there is great technical support available all the time. I can reach them in a myriad of ways. The value for money is worth it as you get a lot of broadband and data usage per month. I like how they provide updates regarding the status of the broadband internet on their website on a constant basis.
  • Speed Score
    10
  • Reliability Score
    9
  • Support Score
    10
  • Value Score
    10
We have had Telstra's NBN Broadband for 16months. In this time, we have had a very good experience. The internet connection is reliable and fast. We regularly stream 4K Netflix without any lag or issues. During an instance when the connection was experiencing difficulties, the customer service team were great in organising extra data being placed onto our mobile phone at no extra cost. We were then able to use our mobile as a 'hot spot' during the broadband outage. Whilst the price of this service is higher than others, I believe you definitely 'get what you pay for'. I highly recommend Telstra as a broadband provider based on my experience.
  • Service ADSL2+
  • Location Others
  • Activation 1 days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
My current situation with Telstra is quite different to the norm. My current outdoor connection line is weather damaged. Telstra have been over multiple times to repair the line, they have not been able to. The technicians have said that the line is beyond repair and needs to be replaced. Telstra have said that there are no spots left in the connection box to add in a new line. So, what they need to do is build a new line, they are unwilling to do so. This has been on going since November 2016. Our current connection barely works and is incredibly slow, as well as constantly cutting out. At the moment Telstra have not been able to advise how or when they will rectify the situation.
  • Service ADSL2
  • Location Brisbane
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
We arrived in Brisbane a month ago and just wanted others who are arriving to know that we had an absolutely terrible experience with trying to get connected to broadband with Telstra, we opted for them as they are the biggest company, and I needed connecting to broadband quickly for work.

However, they have consistently lied about when we would be connected; receive our router and when our Foxtel would be connected. Every single person we have spoken to has pretty much contradicted everyone else we spoke to and we were no where being connected after almost 4 weeks when we were told we would be connected within 48 hrs! The pathetic excuses and damn right lies and contradictions were incredible, which like them I told them I had recorded as proof.

They made my awful experience with BT look good! We have cancelled and cant even get that right! My initial thought was gross incompetence, however I believed they lied about cancelling us, as we have just received an email saying we have just joined a new entertainment package when in fact we have just cancelled one!

I think it is a vain attempt to keep us on or charge us! We shared this with colleagues at work and it seems Telstra are renowned for this! They said it would likely be the worst experience we would have with a company in Australia!!

We tried Optus and we were told our line is RDSL which apparently means that Telstra owns the line and that they have to pay Telstra to use the line! and this meant it would cost us an extra $40 a month on top of their standard product! So we searched the net and came across Nextalk, they only use an Oz based call centre which after our experiences with Telstra was most welcome! I have to say from the minute we spoke to them it was night and day with the service we got from Telstra, they answered all our questions before we asked them as if they knew what we would ask!

I was skeptical about the promises they made, however they delivered everyone of them! It was truly amazing, they told us when we got connected, within 3 days! and we did it in 2! they gave us an approximation of when the modem would arrive (3-5 days from order) and it did arrive on day 3, and with tracking notification via text.

We bought their modem to avoid any potential aggro which was similar priced to shop bought ones but with theirs they can dial in to if you have any probs. It was plug and play and indeed it was, when it worked I kissed the modem today!!

Nextalk don't do Foxtel but I've noticed most of the programmes we like Blindspot, Hawaii 5'0 and madam secretary (Sky programmes) are available for free on the main channels, we've seen an advert for a Fetch box which adds extra channels so will look into that.

Also for some reason, Nextalk don't need to pay the premium Optus has to! So as we are now connected to the internet I just wanted folks to know about our experiences!!