Telstra
Telstra is Australia’s biggest internet service company in Australia and offers Broadband bundles including combination of PSTN phone, ADSL, ADSL2+, NBN, Cable Connections and 4G mobile broadband as well. Telstra offer both Month-to-Month or 24 month plans. Telstra are seen as a current market leader since 1993.
Overall Rating 6

Telstra Reviews(43) Write Review

  • Speed Score
    6
  • Reliability Score
    4
  • Support Score
    7
  • Value Score
    8
Our broadband worked perfectly. Easy to change settings, no issues.
Being forced to change to NBN we made the change over.
Their all singing and dancing Netgear modem is useless.
To modify settings takes forever and often will reset back to the previous setting anyway.
A selling point of the modem was the two connections. That is useless. One of them drops out constantly. My iPhone 6S Plus doesn’t like to connect all the time.
It is also so slow!!
Totally fed up.
Worst part is that we really have very limited choice in rural WA.
Shame Telstra!!
  • Service ADSL2+
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
The worst internet broadband provider ever. Cost me 500$ For new internet installation. First month ok, second month lost internet at least 3 days per week. Call up for technical support, wait and wait and WAIT .....problems NOT SOLVED. I have gone theough many stages and phoen calls and yet internet connection either be WEAK or LOST. The worst company and if I cancel I have to pay for cancelation fees around 1100$ while they do not provide the services they promise to.Such a SCAM. If you consider Telstra please go somewhere else because they are the biggest scam you will face. I wish I know ưhere to report them to because this is so unfair to consumer. you pay money to buy internet, they cant provide to you but you will be the one who lost all the money. Never use Telstra.
  • Service ADSL2+
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
The worst internet broadband provider ever. Cost me 500$ For new internet installation. First month ok, second month lost internet at least 3 days per week. Call up for technical support, wait and wait and WAIT .....problems NOT SOLVED. I have gone theough many stages and phoen calls and yet internet connection either be WEAK or LOST. The worst company and if I cancel I have to pay for cancelation fees around 1100$ while they do not provide the services they promise to.Such a SCAM. If you consider Telstra please go somewhere else because they are the biggest scam you will face. I wish I know ưhere to report them to because this is so unfair to consumer. you pay money to buy internet, they cant provide to you but you will be the one who lost all the money. Never use Telstra.
  • Service NBN Tier 2
  • Location Townsville
  • Activation 10+ days
  • 1.75
  • Speed Score
    4
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Telstra has lost their way, I have been a Telstra Customer for over 25 years and would never Chang until now and I will now never return to Telstra as there customer service in non-existing and there service is the worst I have ever seen. We had problem with our NBN from the start with Telstra that they could not fix, we have changed to Dodo and now our NBN works perfectly. GOOD BUY TELSTRA YOU HAVE LOST A +YEAR CUSTOMER FOR GOOD.
  • Service Cable
  • Location Perth
  • Activation 1 days
  • 3.75
  • Speed Score
    8
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    5
Telstra are not an internet service provider, they are an internet provider.

We pay in Australian Dollars but receive third world service from their overseas call centres.
DONT USE TELSTRA, YOU'LL REGRET IT.
  • Service Cable
  • Location Gold Coast
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Signing contracts with Telstra has been the worst decision I’ve made.
I have premium cost broadband that is barely usable & extremely slow. Was told connection was free, then charged $99 on next bill. Complained about numerous extra overcharges on the bills, which I was told will be credited to next bill but never are. Tried to cancel a 1 gb SIM card that was supposed to be free with 2 mobile services, still being charged $15+ per month for it. Phone service experiences major outages with no apologies or reimbursements offered to customers for lost revenue. Spend a minimum 1 hour on the phone when you query an incorrect bill for nothing as all over charges are not rectified.
Now I am stuck with overpriced contracts, incorrect bills, customer service that is slow and useless & huge exit fees for products that are intolerable.
Telstra is a company in deep trouble with reviews equivalent to a government agency.
Terrible. Try anywhere else!!!!
  • Service Cable
  • Location Sydney
  • Activation 1 days
  • 5.5
  • Speed Score
    8
  • Reliability Score
    8
  • Support Score
    2
  • Value Score
    4
We once went away from Telstra because they could not come out for 2 weeks to connect us at our new house - Optus did it the next day. Then we shifted again years later and became a Telstra customer again because only Telstra offered cable at our new address.
Yesterday there was a Telstra internet outage. When it came back on, the wifi didn't work. I rang up Telstra. I was told because our modem was over 2 years old, they would not help us. If the problem were to continue we would have to buy a new modem at a Telstra shop. This is not what it used to be - Telstra's customer service has taken another step backwayds.
As a footnote, we have fast internet over 100mbs - and are happy with the internet. BUT, we will have to change to the NBN, which does not guarantee these speeds ... an unbelievable situation.
  • Service ADSL
  • Location Gold Coast
  • Activation 3 days
  • 2
  • Speed Score
    2
  • Reliability Score
    1
  • Support Score
    3
  • Value Score
    2
ADSL - absolute shocking connection speeds. Constantly dropping out. Constant call outs reveal constant faults that never seem to be fixed. Telstra customer service is deplorable and not even Australian based or supporting our economy. Worst company in Australia - wont find many that would disagree. #moneyhungrynightmareservice
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
I don't recommend anyone to use this service as my partner and I have had non stop trouble with them, they have abused me and noty allowing me to have a phone because I'm currently "homeless" which that's so rude every time i go into the store they abuse me because I don't have a current address and I ghost I've them my caravan park details where I'm staying and have been for the last two weeks. I call them like 10 times or more a week about the whole thing they say they can't assist me. I have even had a guy tell me to even change providers if I have a problem like thats not how they are meant to treat there customers it's got to the point where I'm gonna take this further because I'm over it yet my partner has a bad credit score she got hers because she went crazy, mines fines and I still have nothing so after tomorrow once they call I will be going back into the store and if they refuse me or abuse me I'm not gonna be impressed no1 should critize a homeless person. I really hope no one else have this problem
  • Service Cable
  • Location Sydney
  • Activation 7 days
  • 6.5
  • Speed Score
    8
  • Reliability Score
    8
  • Support Score
    3
  • Value Score
    7
We've been with Telstra Bigpond for a long time and recently decided to re contract with them specifically in order to upgrade our modem. All went well with the consultant with plan agreed upon with discounts and the like due to customer loyalty. The new modem arrived within days, which I thought was great service on their part. However upon trying to set it up it wouldn't connect. I rang through to their customer service and got hours worth of run around and poor service from their call centres! I was on hold forever! I ended up ringing through to disconnections (Australia based) and the customer service there was absolutely fantastic! it did take a couple of days but my issue was sorted! The lady there also ensured that I was getting charged the correct amounts for the service, as this hadn't been set up correctly in the first place! So great customer service IF you manage to talk to the right person, if not good luck! The service itself is quite good, a few drop outs here and there but generally ok.