Telstra
Telstra is Australia’s biggest internet service company in Australia and offers Broadband bundles including combination of PSTN phone, ADSL, ADSL2+, NBN, Cable Connections and 4G mobile broadband as well. Telstra offer both Month-to-Month or 24 month plans. Telstra are seen as a current market leader since 1993.
Overall Rating 6

Telstra Reviews(45) Write Review

  • Service Cable
  • Location Melbourne
  • Activation 10 days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Dealing or calling Telstra, is like having a tooth extracted. I know I have to do it. But I’ll put it off for as long as possible knowing the pain it’s going to cause me. If your like me and a lot of other Australian’s your stuck with Telstra, and there’s no other option for cable, adsl etc. The call center is hands down the most frustrating thing about the company, you can expect to sit on the phone explaining yourself to multiple different departments for literally hours on end (the call I’m currently on is now at 58mins), with no resolve. I ordered a new service over a month ago, new modem turned up, connected it as required, needed a technician to connect a new line due to recent renovations, 2x technician bookings made with 2x no shows, several calls to call center and I’m left scratching my head as to what I’m meant to be doing next. They can’t even find my order, they can’t tell me why no one shows up, and my internet remains disconnected, yet my first bill rolled in the door last week.
For a multimillion dollar telecommunications company, they really do fall far below the acceptable standard. Until NBN finally rolls out to my neighborhood, I’m stuck like a lot of Australian’s. But I’ll be the first to jump ship when it comes, and i encourage you to aswell.
  • Service Cable
  • Location Sydney
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Have been with telstra for 6 months on the cable broadband.
For 6 months I have barely used any internet.
It's consistently dropping out or no connection.
For crying out loud we do not live in a third world country to have these constant issues in mainland Australia and in a major city.
An absolute farce
Contacting the communications ombudsmen first thing Monday morning to null and void my contract.
Thank you telstra for all the outages.
Great work
  • Speed Score
    6
  • Reliability Score
    4
  • Support Score
    7
  • Value Score
    8
Our broadband worked perfectly. Easy to change settings, no issues.
Being forced to change to NBN we made the change over.
Their all singing and dancing Netgear modem is useless.
To modify settings takes forever and often will reset back to the previous setting anyway.
A selling point of the modem was the two connections. That is useless. One of them drops out constantly. My iPhone 6S Plus doesn’t like to connect all the time.
It is also so slow!!
Totally fed up.
Worst part is that we really have very limited choice in rural WA.
Shame Telstra!!
  • Service ADSL2+
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
The worst internet broadband provider ever. Cost me 500$ For new internet installation. First month ok, second month lost internet at least 3 days per week. Call up for technical support, wait and wait and WAIT .....problems NOT SOLVED. I have gone theough many stages and phoen calls and yet internet connection either be WEAK or LOST. The worst company and if I cancel I have to pay for cancelation fees around 1100$ while they do not provide the services they promise to.Such a SCAM. If you consider Telstra please go somewhere else because they are the biggest scam you will face. I wish I know ưhere to report them to because this is so unfair to consumer. you pay money to buy internet, they cant provide to you but you will be the one who lost all the money. Never use Telstra.
  • Service ADSL2+
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
The worst internet broadband provider ever. Cost me 500$ For new internet installation. First month ok, second month lost internet at least 3 days per week. Call up for technical support, wait and wait and WAIT .....problems NOT SOLVED. I have gone theough many stages and phoen calls and yet internet connection either be WEAK or LOST. The worst company and if I cancel I have to pay for cancelation fees around 1100$ while they do not provide the services they promise to.Such a SCAM. If you consider Telstra please go somewhere else because they are the biggest scam you will face. I wish I know ưhere to report them to because this is so unfair to consumer. you pay money to buy internet, they cant provide to you but you will be the one who lost all the money. Never use Telstra.
  • Service NBN Tier 2
  • Location Townsville
  • Activation 10+ days
  • 1.75
  • Speed Score
    4
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Telstra has lost their way, I have been a Telstra Customer for over 25 years and would never Chang until now and I will now never return to Telstra as there customer service in non-existing and there service is the worst I have ever seen. We had problem with our NBN from the start with Telstra that they could not fix, we have changed to Dodo and now our NBN works perfectly. GOOD BUY TELSTRA YOU HAVE LOST A +YEAR CUSTOMER FOR GOOD.
  • Service Cable
  • Location Perth
  • Activation 1 days
  • 3.75
  • Speed Score
    8
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    5
Telstra are not an internet service provider, they are an internet provider.

We pay in Australian Dollars but receive third world service from their overseas call centres.
DONT USE TELSTRA, YOU'LL REGRET IT.
  • Service Cable
  • Location Gold Coast
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Signing contracts with Telstra has been the worst decision I’ve made.
I have premium cost broadband that is barely usable & extremely slow. Was told connection was free, then charged $99 on next bill. Complained about numerous extra overcharges on the bills, which I was told will be credited to next bill but never are. Tried to cancel a 1 gb SIM card that was supposed to be free with 2 mobile services, still being charged $15+ per month for it. Phone service experiences major outages with no apologies or reimbursements offered to customers for lost revenue. Spend a minimum 1 hour on the phone when you query an incorrect bill for nothing as all over charges are not rectified.
Now I am stuck with overpriced contracts, incorrect bills, customer service that is slow and useless & huge exit fees for products that are intolerable.
Telstra is a company in deep trouble with reviews equivalent to a government agency.
Terrible. Try anywhere else!!!!
  • Service Cable
  • Location Sydney
  • Activation 1 days
  • 5.5
  • Speed Score
    8
  • Reliability Score
    8
  • Support Score
    2
  • Value Score
    4
We once went away from Telstra because they could not come out for 2 weeks to connect us at our new house - Optus did it the next day. Then we shifted again years later and became a Telstra customer again because only Telstra offered cable at our new address.
Yesterday there was a Telstra internet outage. When it came back on, the wifi didn't work. I rang up Telstra. I was told because our modem was over 2 years old, they would not help us. If the problem were to continue we would have to buy a new modem at a Telstra shop. This is not what it used to be - Telstra's customer service has taken another step backwayds.
As a footnote, we have fast internet over 100mbs - and are happy with the internet. BUT, we will have to change to the NBN, which does not guarantee these speeds ... an unbelievable situation.
  • Service ADSL
  • Location Gold Coast
  • Activation 3 days
  • 2
  • Speed Score
    2
  • Reliability Score
    1
  • Support Score
    3
  • Value Score
    2
ADSL - absolute shocking connection speeds. Constantly dropping out. Constant call outs reveal constant faults that never seem to be fixed. Telstra customer service is deplorable and not even Australian based or supporting our economy. Worst company in Australia - wont find many that would disagree. #moneyhungrynightmareservice