Telstra
Telstra is Australia’s biggest internet service company in Australia and offers Broadband bundles including combination of PSTN phone, ADSL, ADSL2+, NBN, Cable Connections and 4G mobile broadband as well. Telstra offer both Month-to-Month or 24 month plans. Telstra are seen as a current market leader since 1993.
Overall Rating 6

Telstra Reviews(36) Write Review

  • Service ADSL
  • Location Others
  • Activation 3 days
  • 7.5
  • Speed Score
    9
  • Reliability Score
    8
  • Support Score
    5
  • Value Score
    8
I have been using Telstra for years. Always found their service pretty reliable and consistent and easy to transfer when moving houses. The speed is good but lately had a few drop outs and modem crashes. Technical support are OK but it is getting through to them that is the issue. Long wait times on hold, wrong departments, transfers and when I finally get to speak to someone often their English is poor.

Value for money is good when no problems. Happy to stay with them as don't have the energy for the ring around comparison and scared of having down time if I change providers.
  • Service Cable
  • Location Melbourne
  • Activation 1 days
  • 9
  • Speed Score
    10
  • Reliability Score
    9
  • Support Score
    7
  • Value Score
    10
I have been with Telstra high speed cable for years now. I have found the service to be consistently good with excellent download speeds around the 100Mbps mark.

Only occasionally are there outages but these are generally compensated financially by Telstra.

Fortunately I have really ever needed to contact support and if I ever have a problem I try to sort it out first by myself. You can contact support by phone or via their live chat service.

Overall, Telstra broadband cable is a reliable and worthwhile provided and I am happy with their service.
  • Service Cable
  • Location Melbourne
  • Activation 10+ days
  • 5.5
  • Speed Score
    8
  • Reliability Score
    5
  • Support Score
    4
  • Value Score
    5
Telstra speed is pretty good when it works. I don't experience as many drop outs as I used to after getting my modem upgraded. Customer service isn't bad either, they do try and resolve any issues you have. Quick turnaround time for call backs which is greatness because you don't have to wait. Price is average.
  • Service ADSL2
  • Location Others
  • Activation 1 days
  • 3.75
  • Speed Score
    4
  • Reliability Score
    4
  • Support Score
    1
  • Value Score
    6
Telstra is OK for value for money. There reliability has certainly dropped over the past 6 months. There technical support is very poor and of no real assistance at all. I end up having to get friends to assist.
  • Speed Score
    3
  • Reliability Score
    5
  • Support Score
    5
  • Value Score
    3
Expensive,slow,goes down to often. They have the monoply , got sick to death of trying to compare and find a better deal. I know I'm being ripped off but they all do that.
  • Service Cable
  • Location Sydney
  • Activation 10+ days
  • 5.5
  • Speed Score
    7
  • Reliability Score
    8
  • Support Score
    2
  • Value Score
    5
We have cable internet from Telstra. Most the time is seems to work, however there are some lag periods at night where things dont seem to work. Im not sure if its the MAC computers having wifi issues, but everytime we ring Telstra, we wait for hours.