TPG
TPG Telecom Limited, the company was formed from the merger between Total Peripherals Group and SP Telemedia. As of present, TPG Telecom provides various products that include internet service, OEM services, mobile telephony and online IPTV television. You can check TPG products and service reviews.
Overall Rating 8

TPG Reviews - ADSL(53) Write Review

  • Service ADSL2
  • Location Sydney
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
TPG is so slow the service poor. Cannot open google or send an image.

Now I have not had internet for 3 weeks. TPG don't answer the phone and the technicians do not show up when booked. I have just spend a day waiting, even thought they nominated the day and time.

It is the worst service ever! AVOID
  • Service ADSL2+
  • Location Others
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1

1 - I have used TPG for years now, and when changing addresses I chose to wait for NBN to be available in 10th January as I was told. It was not available then and I had some time left in my previous contract so I decided to switch to ADSL+. I kept calling TPG to assure the process was still happening until the day it was meant to be connected it was not because they changes the day to June and I was NOT informed.

2 - When connecting to ADSL+ I called on the 20/01/2020 to confirm whether my current WIFI router is compatible to ADSL+ , the first constumer representative said NO. And asked if I wanted to order one I said NO. Second representative I spoke to on the same day asking if I can connect ADSL+ with a corxial cable and she said YES. Which is not correct. I spoke for the third time to a techinical support consultant and he informed me that the information given me previous were ALL FALSE. TPG has given me false and misleading information and wanted me to buy a new modem that was not necessary at all.

3 - The day of the suppposed installation 21/01/2020. I called at 5:30PM to confirm as I didnt receive ANYTHING via text or email. Techinical support says there is NO CONNECTION AT ALL.

I wasted money buying a phone cord and an adapter and in the 2 months without internet I had to use my own 4G service from another provider causing me a $167 bill.

Their costumer service is appalling. Stay away!!
  • Service ADSL2+
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Extremely hard to use the internet service. Extremely hard for the cancellation process! Extremely bad service experience! I can not verify me is me! This is so ridiculous! I provide all of my details apart from my Bunsiness name, which I don’t know why in TPG’s system is different from my real current business name! But they just don’t let me to access my account . I respect they followed their rules to do the job! But not when I can provide every detail things even my which account TPG charged me each month, which day TPG took my money, I can provide whatever you want but the correct business name( Which I provide, but don’t know why is not the one in their system) and then , they just don’t let me make any changes. ( I think they just try to let me pay one more day, or try not to let me cancel my account)

And when I try to call them again to cancel my other account with TPG( which I have 2 accounts) argue with them about 30mins , and then they told me they can’t help me to cancel it, I must email them to cancel! F !

I am highly recommend everyone to thinking carefully before you join in this company. Never ever with TPG again! See you next life!
  • Service ADSL2+
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Extremely hard to use the internet service. Extremely hard for the cancellation process! Extremely bad service experience! I can not verify me is me! This is so ridiculous! I provide all of my details apart from my Bunsiness name, which I don’t know why in TPG’s system is different from my real current business name! But they just don’t let me to access my account . I respect they followed their rules to do the job! But not when I can provide every detail things even my which account TPG charged me each month, which day TPG took my money, I can provide whatever you want but the correct business name( Which I provide, but don’t know why is not the one in their system) and then , they just don’t let me make any changes. ( I think they just try to let me pay one more day, or try not to let me cancel my account)

And when I try to call them again to cancel my other account with TPG( which I have 2 accounts) argue with them about 30mins , and then they told me they can’t help me to cancel it, I must email them to cancel! F !

I am highly recommend everyone to thinking carefully before you join in this company. Never ever with TPG again! See you next life!
  • Service ADSL2
  • Location Melbourne
  • Activation 5 days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Extremely hard to use the internet service. Extremely hard for the cancellation process! Extremely bad service experience! I can not verify me is me! This is so ridiculous! I provide all of my details apart from my Bunsiness name, which I don’t know why in TPG’s system is different from my real current business name! But they just don’t let me to access my account . I respect they followed their rules to do the job! But not when I can provide every detail things even my which account TPG charged me each month, which day TPG took my money, I can provide whatever you want but the correct business name( Which I provide, but don’t know why is not the one in their system) and then , they just don’t let me make any changes. ( I think they just try to let me pay one more day, or try not to let me cancel my account)

And when I try to call them again to cancel my other account with TPG( which I have 2 accounts) argue with them about 30mins , and then they told me they can’t help me to cancel it, I must email them to cancel! F !

I am highly recommend everyone to thinking carefully before you join in this company. Never ever with TPG again! See you next life!
  • Service ADSL
  • Location Others
  • Activation 1 days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
I was in the process of registering on line for FTTB. Pay close attention to the “prepayment” charge for voice prepayment outside included value. On questioning their customer service, it’s a prepayment charge of $20 on possible calls you may make that are not included in the bundle. No worries on that. However that charge is “forfeited” when and if you cancel the service. So basically if you don’t make any calls ever they take this “prepayment” charge and keep it, even if you never used it. Asked to speak to a representative here is Australia and surprise surprise, no one available. Maybe I’ll have a chat to the communications ombudsmen. A prepayment is an advanced payment for a service you may possibly use. If that service is not used those funds should be returned to the owner of said funds
  • Service ADSL2
  • Location Others
  • Activation 1 days
  • 5.25
  • Speed Score
    6
  • Reliability Score
    7
  • Support Score
    1
  • Value Score
    7
Don't mind the internet speeds but customer service is appalling. There's been an NBN outage in my area for almost a week. I was promised updates to restoration and have received no call or email. Nbn came back on last night and still no phone call to me to let me know connection has been restored.
  • Service ADSL2+
  • Location Melbourne
  • Activation 1 days
  • 3
  • Speed Score
    6
  • Reliability Score
    2
  • Support Score
    2
  • Value Score
    2
Don't Do It - Research a different company. TPG's customer service is awful, initial connection takes forever (which they don't tell you about, mind you you still pay for this unconnected time). They don't care about you or their service merely money orientated.
  • Service ADSL2
  • Location Brisbane
  • Activation 5 days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
TPG is a joke. I am experiencing a complete internet outage for over three days now, after having extremely slow internet for months - despite my close proximity to the exchange. The technician I have had to communicate with is so unbelievably rude, and the phone operators literally lied to me about my upload and download speed saying they there "normal'" when they were well below average speeds (as I was also running TPG speed tests while on the phone). I regret going with TGP, their service is so unreliable and the technical support team have no idea what they're doing.
  • Service ADSL2+
  • Location Melbourne
  • Activation 2 days
  • 3.5
  • Speed Score
    7
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    5
Someone who knew me accessed my account pretending to be me and reactivated it so they could have free internet. The only authentication questions that are asked: name, address and email.

I have been paying for someone else's internet without being aware of it. Now, I am having difficulty deactivating the internet at a property I no longer live at. I am immensely unimpressed.

Do not choose TPG as your new service provider.