TPG
TPG Telecom Limited, the company was formed from the merger between Total Peripherals Group and SP Telemedia. As of present, TPG Telecom provides various products that include internet service, OEM services, mobile telephony and online IPTV television. You can check TPG products and service reviews.
Overall Rating 8

TPG Reviews - ADSL(21) Write Review

  • Service ADSL2
  • Location Brisbane
  • Activation 10+ days
  • 1.75
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    4
I am with TPG for more than 10 years. The internet service is getting worse and worse recent years. The connection is constantly cut off and the speed is super slow.
  • Service ADSL2+
  • Location Sydney
  • Activation 3 days
  • 10
  • Speed Score
    10
  • Reliability Score
    10
  • Support Score
    10
  • Value Score
    10
TPG has always been the best value for money. Not only is their technical support top quality but their bang for buck has always been impecible.
I have been a loyal customer of TPG for many years now and would recommend them to anyone that is looking for an Internet Service Provider.
Their speeds have always been quick in comparison to other vendors and competitors that have offered me internet connections and also i have experienced hardly any dropouts from their services in the time i have been a customer of theirs.
  • Service ADSL2+
  • Location Sydney
  • Activation 1 days
  • 1.75
  • Speed Score
    1
  • Reliability Score
    2
  • Support Score
    1
  • Value Score
    3
TPG terminated my account due to missed payment as my bank card was skimmed and cancelled. I paid with direct debit and have proof of this but still cancelled my account and to reconnect they want to charge $99 or sign an 18month contract.
I have been a TPG customer for years, they have no loyality to their customers and are just money hungry.
Will never use them again due to this only.
  • Service ADSL2+
  • Location Gold Coast
  • Activation 10+ days
  • 2
  • Speed Score
    1
  • Reliability Score
    3
  • Support Score
    2
  • Value Score
    2
Slow internet speeds mixed with terrible customer support who treat you like children, make TPG the perfect internet provider for anyone who wants to shoot themselves in the head!

They use dodgy internet practices, where if you call them up to try to fix your slow internet speed (which never gets over 1 MBPS) they speed it up for u and ask if the problem was solved. After you say yes, they slow it back down again a few hours later!

Im in the heart of the Gold Coast and still cant get good speeds with TPG. wtf?
  • Service ADSL2+
  • Location Melbourne
  • Activation 3 days
  • 9.75
  • Speed Score
    9
  • Reliability Score
    10
  • Support Score
    10
  • Value Score
    10
Found TPG to be a no fuss with easy to understand plans provider with unlimited at a great price. Been with them for 4 years and had no issues.
  • Service ADSL2+
  • Location Sydney
  • Activation 1 days
  • 8.25
  • Speed Score
    8
  • Reliability Score
    8
  • Support Score
    9
  • Value Score
    8
I am super happy with my TPG broadband, I have had some great service and coverage using the TPG broadband. I have not yet had any difficulties or bad experiences using the service however I found it took some time in setting the service up, but I believe that may have been from my end as I am not very tech savy when it comes to any sort of technology. When I called the technical support for some assistance the customer service was amazing and they really helped me out! I will be recommending this service within the future.
  • Service ADSL2+
  • Location Canberra
  • Activation 3 days
  • 9.25
  • Speed Score
    10
  • Reliability Score
    8
  • Support Score
    9
  • Value Score
    10
I am very happy in my experience using my recently purchased TPG ADSL2+. As a first time user of this ISP, I have been incredibly satisfied and have subsequently encouraged others to invest in this internet solution. The cost was very reasonable, the speed is excellent, it is consistently reliable and the value for money has been very satisfactory. As a full time student sharing the expense of this internet provider with my housemates, it has provided the perfect solution to the ever climbing expense of individual data costs.
  • Service ADSL2
  • Location Others
  • Activation 10+ days
  • 1.75
  • Speed Score
    2
  • Reliability Score
    3
  • Support Score
    1
  • Value Score
    1
I have been with TPG for three years, the whole time my internet has been incredibly slow. I have complained to TPG many times, and tried their technical support but nothing has helped. Four months ago the Internet speed got really bad so they sent out a technician to have a look at the line that is connected to my house.

The technician said they fixed it and left. The Internet was still really really slow. TPG sent out a second technician and the exact same thing happened. Then they sent out a third technician. This technician said that their was a substantial amount of water damage to the line and it would need to be replaced, but that was up to Telstra. He forwarded his findings on to TPG.

TPG called me to tell me that Telstra would be replacing the line within ten days and I would not need to pay anything because the fault to the line was from external damage. A week later TPG send me an email saying that Telstra can't fix the line and there's nothing TPG can do.

I have tried sorting out this issue with TPG but to no avail. Their customer service team is mostly always rude and unhelpful, and they could care less that I have barely working Internet, yet they feel I should pay full price for it.

I barely get 1mb speed, which is something they've tested themselves. I have reduced my plan and do not recommend TPG at all, I'll be changing to a different provider once NBN is available to me in the next few months.
  • Service ADSL2
  • Location Melbourne
  • Activation 10+ days
  • 8.5
  • Speed Score
    8
  • Reliability Score
    9
  • Support Score
    8
  • Value Score
    9
I joined TPG about close to 11 months ago, it was one of the cheapest companies around for home wifi and had amazing word of mouth exposure. Almost everyone was talking about TPG and how they are the best option for anyone to hook up with for home Wifi. I have occasionally had problems with connection because the router is located in an odd position, however everytime I called I was provided prompt and arguably efficient advise, and so far I am reasonably happy with TPG. I dont think there is another provider out there that can possibly beat the level of service and price TPG has to offer.
  • Service ADSL2+
  • Location Brisbane
  • Activation 10+ days
  • 1.5
  • Speed Score
    1
  • Reliability Score
    2
  • Support Score
    1
  • Value Score
    2
We have used TPG for the last two years and it is only because we simply do not have the time to deal with the hassle of changing that we haven’t switched.

Initially, it took almost two months to get internet connected when we moved into our house. This involved HOURS spent both on the phone and waiting around the house (after taking time off work) for a technician to arrive and assess the problem.

We were told by TPG on multiple occasions that there was no ‘infrastructure’ for internet at our property. We live 3km from the CBD and could see from real estate photos that the previous tenant had a router in the spare room – two factors making it highly unlikely for this to be true.

Currently, our internet speed is so slow (well below the minimum proposed in our contract) making it impossible to even watch Netflix, we are also unable to connect our phones to WiFi and use them efficiently, driving us to rely on mobile data only sending our phone bills through the roof.

Both the customer service and internet service offered by TPG are appalling and I would not recommend this provider to anyone.