TPG
TPG Telecom Limited, the company was formed from the merger between Total Peripherals Group and SP Telemedia. As of present, TPG Telecom provides various products that include internet service, OEM services, mobile telephony and online IPTV television. You can check TPG products and service reviews.
Overall Rating 8

TPG Reviews - ADSL2(6) Write Review

  • Service ADSL2
  • Location Melbourne
  • Activation 10+ days
  • 4
  • Speed Score
    7
  • Reliability Score
    3
  • Support Score
    1
  • Value Score
    5
DO NOT USE TPG! They're PATHETIC.. If you want to hear how bad TPG is, read on!

Was with TPG for one year, set up our account early Nov. TPG took over 3 wks to send the router and me about 4 days to pick it up. from the PO. Service was fine till the first bill only to find we had been billed for 1 mth internet from initial setup Which was when they hadn't even sent us the router which is ESSENTIAL for actually using the internet.
The issue could've been easily resolved with a $60 refund.
I called TPG -which has, THE most inefficient customer service system in place I've ever seen, and I think it's intentional.

1st Call: Simple enough, had me believing it'd be resolved. I calledup, explain the situation to the rep, they pulled up my information and we went over the details.

2nd Call: after several weeks when still nothing had come of it. I called again, explained the situation to a new rep, they pulled up the information, we went over the details. I was told this time that they couldn't do anything until they pulled up recordings of our initial conversations with TPG during account setup and confirmed the dates when the router was actually sent out and received. I was told to expect a call back by end of business the next day.

I'm sure nobody is surprised it never came.

I gave TPG a week to call back.
3rd Call: the same. yet another rep, explain everything yet AGAIN. They pulled up my details, I'm frustrated and annoyed but I keep it civil but am more assertive and insistent because I did NOT have any intention of them convincing me to hang up again just for them to do nothing so that I'd have to call up and explain the same shit again.
I got handed on to the manager because the peon didn't know how to deflect my reasonable arguments. The manager said the same thing the last rep had told me, except apparently the request for the recordings hadn't even been SENT. Not even the REQUEST. I was once again told (by the manager) that I'd receive a call back regarding them by end of business the next day and was appeased enough by his words that I consented to hang up and wait until the next day.

Lesson Learned: Never Trust A Smooth Talker.

4th Call: explained the same shit. This time I asked the name of the representative to whom I was speaking. It was Marion or something.
I explained everything that the manager had said to me 2 days prior regarding the recordings and how I had YET AGAIN not received a call back. She had me believing they'd heard the recordings "forgotten" to return my call
I was to expect a confirmation text from her regarding whether I'm eligible for a refund or not by end of business the next day.
Surprise! I got the text. Nothing else though.

5th Call: roughly 10am. New rep. I demanded to speak to Marion. was told shes busy but will call me back by 3pm.

6th Call: it's after 4pm. Demanded Marion. Am apologised to, told her manager will arrange a refund for me within the week.

7th Call: several weeks later. Demand manager. Am told refund is on its way.

They can keep my fucking $60. What a pathetic company.
  • Service ADSL2
  • Location Brisbane
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
TPG have got to be the worst internet provider in Australia, and i taught Egypt and West Africa had slow service!! TPG are leaders of the pack when it comes to frustratingly slow service. When we first signed up (12 months ago) everything was fine, good internet service along with good customer service, however, over the past 3 months or so their internet service has become impossible to tolerate, every morning it takes up to 45mins to get service and then after 20mins it slows to a snails pace, then picks up, then slows down.....ridiculous!! especially when your under pressure to send important documents out on time. Their customer service now mirrors their internet service, slow and useless ...... for the extra $10 or so a month i think its time to head over to Telstra.
  • Service ADSL2
  • Location Brisbane
  • Activation 10+ days
  • 1.75
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    4
I am with TPG for more than 10 years. The internet service is getting worse and worse recent years. The connection is constantly cut off and the speed is super slow.
  • Service ADSL2
  • Location Others
  • Activation 10+ days
  • 1.75
  • Speed Score
    2
  • Reliability Score
    3
  • Support Score
    1
  • Value Score
    1
I have been with TPG for three years, the whole time my internet has been incredibly slow. I have complained to TPG many times, and tried their technical support but nothing has helped. Four months ago the Internet speed got really bad so they sent out a technician to have a look at the line that is connected to my house.

The technician said they fixed it and left. The Internet was still really really slow. TPG sent out a second technician and the exact same thing happened. Then they sent out a third technician. This technician said that their was a substantial amount of water damage to the line and it would need to be replaced, but that was up to Telstra. He forwarded his findings on to TPG.

TPG called me to tell me that Telstra would be replacing the line within ten days and I would not need to pay anything because the fault to the line was from external damage. A week later TPG send me an email saying that Telstra can't fix the line and there's nothing TPG can do.

I have tried sorting out this issue with TPG but to no avail. Their customer service team is mostly always rude and unhelpful, and they could care less that I have barely working Internet, yet they feel I should pay full price for it.

I barely get 1mb speed, which is something they've tested themselves. I have reduced my plan and do not recommend TPG at all, I'll be changing to a different provider once NBN is available to me in the next few months.
  • Service ADSL2
  • Location Melbourne
  • Activation 10+ days
  • 8.5
  • Speed Score
    8
  • Reliability Score
    9
  • Support Score
    8
  • Value Score
    9
I joined TPG about close to 11 months ago, it was one of the cheapest companies around for home wifi and had amazing word of mouth exposure. Almost everyone was talking about TPG and how they are the best option for anyone to hook up with for home Wifi. I have occasionally had problems with connection because the router is located in an odd position, however everytime I called I was provided prompt and arguably efficient advise, and so far I am reasonably happy with TPG. I dont think there is another provider out there that can possibly beat the level of service and price TPG has to offer.
  • Service ADSL2
  • Location Melbourne
  • Activation 3 days
  • 8.75
  • Speed Score
    8
  • Reliability Score
    10
  • Support Score
    8
  • Value Score
    9
If you are looking for a new internet provider, I find TPG service to be a good value for money choice. We have unlimited broadband for around 60 dollars a month with good speed and excellent reliability. When we purchased a new modem we required technical support to assist, although it was not directly their problem they chose to help us with the issue. I had previously used Dodo as my service provider, however I did not find them to be as useful and reliable as TPG have been. Overall, this is a good provider.