TPG Reviews - NBN Tier 1(21) Write Review

The internet is not reliable
And the connection keep dropping out randomly.
The Speed is extremely slow.

download speed: 0.53 Mbps
upload : 0.84 Mbps

Recently I called up TPG customer service to sign up for NBN 50 plan. I was rather taken aback when the staff kept barging me to drop my rights for monetary compensation if tpg fail to meet their commitment with respect to the fixed line that goes with the plan. I told her I didn't have any need for the phone line, hence, it should be removed from my plan. To my utmost amazement, she insisted it can't be removed and I would have to make a $20 upfront payment for the line and as well drop my rights to financial compensation before my application can be processed. I then told her that I needed to study the terms of agreement closely before I can continue with the sign up. She said no, that I must sign up first. Well at this point I concluded that there was no transparency with service provider and took to my heels. Be careful before you sign up. Ask questions and be clear before any commitment.

The customer service team at TPG is second to none. Every time I have called with a potential problem or query, I have never been on hold for longer than a minute. My internet took 1 day to be switched over between moving houses and when I called to ask for help with the modem, they talked me through everything and it was up and running in a few minutes. Very impressed, I would recommend.

Goiko Llobet The most unprofessional company ever!! AVOID!! Three times the technician came to my house to instal my broadband. At last they do so, and they forgot to send the modem (the guy at the phone told me it was marked as delivered and I was at home al morning waiting for them). I swear I am a real customer see my facebook profile, I really would avoid them, go for much better options as Telstra, Optus where they will delivery no matter if you have to pay more. I promise Ive had the worst experience of my life.

TPG is the worst service provider I have ever dealt with. Worst service and worst customer service. They are rude and basically call you liars if you haven’t kept proof of correspondence even phone calls. Do not go with them no matter how cheap the deal is. Once they make you sign they are hard to cancel and then charge you a massive cancellation fee.

Absolutely useless company!! I would not recommend to anyone! The internet keeps going down at my house and I have had 2 technicians out that have detected problems and 'fixed them' the last one said just get another modem. They have cold me today telling me the warranty has expired on the modem but we were never told there was a 1 years warranty on the modem in the first place. The internet has since dropped out and they are telling me I need to get a modem even though the technician said get one just incase. When I said so when I pay for this modem and it's turns out to be your internet lines will you reimburse me for my cost and they will not. We pay monthly to use the useless internet. The fact that it's drops out constantly through the night and day is unacceptable.

Put a request to connect to my new place on 7th of june, without confirming they disconnected my current service and connected to my new place. Completely f**** up, and the worst 5 start customer service. Finally put a complaint with TIO. Complete rubbish

I am just regretting not to listen to my friends to avoid TPG since they advised TPG will have lots of hidden charge and they will take the money from card or account without advise. They proved 100% right. Last month I found they charged me 5 times altogether in my credit card. Rang them and received so much mistreated. They declined to communicate to me. I have already lodged complaint to Telecom Ombudsman. Please stay away from them. There are more better service available.

We moved house 1 1/2 hours across town to an apartment. Paid $300 for a new development charge on the 15th March that TPG direct debuted off my credit card. Tried to have nbn installed on the 29th March and was told it was activated. It was not. Spent - so far the last 10+ days being lied to by TPG that the address we sent them (screenshot of the actual lease address to their email with a shot of the nbn box and it’s serial code) was not the correct address and it was being drawn out on a long process for bad customer service as well as broken promises and lies.
Called NBN itself to get the accurate address id and they mailed me back and I forwarded that to TPG to connect on the 4th April. I heard nothing from them and called 6th April at which point they decided to action that information at the point of my phone call even though they had that info for 2 days. I was lied again as I’ve lost count how many times my follows had been escalated and had no action on any of them. Forwarded to head case managers who actually don’t have a clue what their doing except for themselves and in no way asssasting the customer. Infuriation turned to outrage when I called today (10th April) where they said that because they were given the wrong information (we gave them what was on the lease and what nbn sent us to match to their data) we would need to pay another $300 to continue (but they were going to see about waiving that fee - which by the sound of things they won’t - and I’m still waiting.
I have called an ombudsman because this is the worst customer failed service I’ve ever had, I’ve called another isp and they have told me that since tpg have not activated the service I’m entitled to get that $300 back but TPG seem to firstly refuse the refund and secondly saying some other source took the $300 out even though it says TPG in the cc statement.
The ombudsman and NBN complaints line themselves had said that TPG asking for another handout of $300 is not policy because the mistake was theirs not mine and I’ve paid $300 already for a service they haven’t activated.
So next step is a solicitor to get my money back. But avoid this company because it has going above and beyond any element of anything I have ever dealt with before. Utterly appalling and unacceptable.

This dirty company will play you like a yo-yo. Its stealing candy from a baby. That's how dirty this provider is. We have been a loyal customer for more than 3+ years.
Lately our internet has been dropping out. And there has been a period of a full month we had no internet connection. They won't tell you your internet is out. But you have to call them to let them know. Even so, I demanded a recommendation for the month. They gave me the time from of 3 days because i didn't call earlier. And recompensate me $15 bucks which of course went down the drain. They didn't even deduct it from the next transaction nor bank return to my account. I wonder where that money went. Wait.... There is more. Due to bad connection we didn't received the full up to 24mbs it says. We have a whooping 5mbs max download and 1 MBS upload. Going to wait a week for an email to be send. Therefore TPG received a refund notice from ACCC to refund us $80 buck which have been waiting for a month.

When I cancelled my no lock in contract. You still have to pay additional fee one month. How does that work.

Don't don't guys. If you love getting fucked in the ass with no Vaseline. Then highly recommended. Your money, your choice. Choice wisely. Sometimes its better to pay that little bit extra for a better service provider